Tamworth, B77 4AS,
United Kingdom
National Windscreens Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by National Windscreens and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 72 National Windscreens employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Windscreens has purchased the following applications: Moorepay Payroll for Payroll in 2019, Microsoft 365 for Collaboration in 2019, Vodafone Storm for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Windscreens is running and its propensity to invest more and deepen its relationship with Moorepay , Microsoft , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Windscreens revenues, which have grown to $82.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Windscreens intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moorepay | Legacy | Moorepay Payroll | Payroll | HCM | n/a | 2019 | 2019 |
In 2019, National Windscreens implemented Moorepay Payroll, deploying the Moorepay Payroll application as the core Payroll solution. The company is the UK’s fastest growing vehicle glass repair and replacement specialist with over 100 fitting centres and more than 600 mobile technicians operating across the British Isles and Europe, and the deployment targeted centralized HR and payroll data for that distributed operational footprint.
The implementation encompassed Moorepay HRIS, Managed Payroll and Analytics, delivering an integrated Payroll platform with centralized employee records, managed payroll processing and configurable reporting. Configuration work included managed payroll runs, analytics dashboards, and an upload-driven overtime calculation workflow where a single document is uploaded into the system and calculations propagate through payroll processing.
Operational coverage focused on HR and payroll functions, with primary users including HR administration and payroll staff at corporate and payroll inputs from fitting centres and mobile technicians, aligning HRIS and Payroll data as a single point of truth. The Moorepay Payroll application and Analytics product provided customizable reporting and consolidated dashboards to support accurate reporting across the business.
Governance and service model used a managed service approach with a single point of contact from Moorepay and responsive support, as described by National Windscreens HR Admin and Payroll Officer Tracey Harrison who reported the system is easy to use and that Moorepay support is consistently available. National Windscreens have been a customer for over two years and cited reporting confidence and a cost effective HR and payroll solution through the integrated Moorepay platform.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vodafone | Legacy | Vodafone Storm | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, National Windscreens implemented Vodafone Storm as a cloud contact-centre to deliver omnichannel customer service across its UK operations. Vodafone Storm was provisioned to support voice, SMS, web chat and social channels and to enable flexible home working for agents, improving handling of online bookings and first-time call routing.
The Vodafone Storm deployment included omnichannel routing and reporting modules to centralize handling of customer interactions and online booking workflows. Configuration focused on routing rules, queue management, and reporting instrumentation to align customer service and booking functions with agent workflows.
The rollout addressed CRM and contact-centre processes across National Windscreens UK operations, aligning interaction flows between online booking systems and agent desktops. The cloud architecture enabled remote agent connectivity and centralized telephony and contact routing management for customer service teams and booking administrators.
Outcomes reported by the case study included 99.5% correct call routing and increased online bookings, demonstrating measurable improvements in online booking handling and first-contact routing. The implementation positions Vodafone Storm within the Call Center category as the operational platform for National Windscreens customer service and booking functions.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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PEO (Professional Employer Organization) | Professional Services |
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2020 | 2020 |
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