Nationale Nederlanden
Nationale Nederlanden Technographics
Nationale Nederlanden Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nationale Nederlanden and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11917 Nationale Nederlanden employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nationale Nederlanden has purchased the following applications: SAP HCM (HR) for Core HR in 2016, Mail to Pay for Debt Collection and Recovery in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nationale Nederlanden is running and its propensity to invest more and deepen its relationship with SAP , ADP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nationale Nederlanden revenues, which have grown to $17.08 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nationale Nederlanden intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nationale Nederlanden Tech Stack and Enterprise Applications
Nationale Nederlanden HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Nationale Nederlanden implemented SAP HCM (HR) as a Core HR application. The deployment focused on consolidating core human resources and payroll capabilities to support the insurer's HR and payroll operations across its organization. The SAP HCM (HR) implementation emphasized personnel administration, organizational management, and payroll modules typical of Core HR platforms.
Configuration work included standard HCM workflows for personnel lifecycle management, payroll processing, and time evaluation, with dedicated ABAP consultant involvement to tailor payroll calculations and custom reporting. ABAP development was used to extend out-of-the-box payroll logic and to implement bespoke payroll programs and enhancements within SAP HCM (HR). The presence of payroll and ABAP consultancy signals significant customization at the application layer rather than purely configuration level.
No external system integrations are documented in the provided context, the implementation detail centers on in-application extensions and payroll program development inside SAP HCM (HR). Operational coverage was concentrated on HR and payroll business functions, with technical ownership implied by ongoing ABAP support for maintenance and reporting.
Governance and operational control incorporated application level change management and HR process ownership, aligning payroll configuration and ABAP change control with HR stakeholders and application administrators. The program structure placed emphasis on sustaining payroll accuracy through controlled ABAP adjustments and HR process governance within the SAP HCM (HR) Core HR environment.
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Payroll | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2019 | 2019 |
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Workforce Scheduling | HCM |
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2024 | 2024 |
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Nationale Nederlanden ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mail to Pay | Legacy | Mail to Pay | Debt Collection and Recovery | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Nationale Nederlanden implemented Mail to Pay as a Debt Collection and Recovery application on its Netherlands website to provide online self-service for outstanding balances and collection notices. The Mail to Pay deployment is delivered as an embedded customer-facing payment and case management portal on NN.nl, exposing secure payment pages, staged reminder workflows, notice generation, and payment plan capability consistent with Debt Collection and Recovery functionality. The implementation focuses on web-based intake and settlement flows, enabling digital acceptance of payments and customer-initiated resolution without requiring a separate portal entry point.
Operationally Mail to Pay is used by collections and customer service teams to manage delinquent accounts and present digital settlement options directly to policyholders on the Netherlands site. Governance oriented to the web channel centralized routine notice issuance and first-line collection touches, standardizing online collection workflows and customer self-service touchpoints under the Mail to Pay application. The rollout emphasizes online collection orchestration and customer payment handling within Nationale Nederlanden's corporate website environment.
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Nationale Nederlanden AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Nationale Nederlanden deployed LivePerson Conversational Cloud on its website. The LivePerson Conversational Cloud functions as the Chatbots and Conversational AI layer for NN's web channel, embedding a client-side messaging widget to manage session-based chat, intent detection, scripted conversation flows, live agent escalation, and operational dashboards for monitoring conversational performance.
The implementation concentrated on automating first-contact customer interactions and supporting contact center workflows through web chat on www.nn.nl. Configuration work focused on conversation design, bot scripting, escalation rules, and dashboard instrumentation to support customer service and digital channel operations. Operational governance centralized conversation templates, compliance checks, and escalation policies to maintain conversational quality and consistency across the corporate website.
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Nationale Nederlanden Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Nationale Nederlanden Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2023 | 2023 |
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Nationale Nederlanden eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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Nationale Nederlanden CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Nationale Nederlanden ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2012 | 2012 |
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IT Service Management | ITSM |
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2023 | 2023 |
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Nationale Nederlanden TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2017 | 2017 |
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Nationale Nederlanden PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Nationale Nederlanden IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Nationale Nederlanden
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Nationale Nederlanden Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nationale Nederlanden IT executives and key decision makers. This section highlights Nationale Nederlanden's latest recorded technology evaluations, including Oracle Cloud EPM for EPM on 2025-03-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nationale Nederlanden digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Nationale Nederlanden Technographics
Nationale Nederlanden is a Insurance organization based in Netherlands,
with around 11917 employees and annual revenues of $17.08 billion.
Nationale Nederlanden operates a diverse technology stack with applications such as
SAP HCM (HR), Mail to Pay and LivePerson Conversational Cloud,
covering areas like Core HR, Debt Collection and Recovery and Chatbots and Conversational AI.
Nationale Nederlanden has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Mail to Pay and LivePerson.
Nationale Nederlanden recently adopted applications including
Verint Flexmanager in 2024, Blue Billywig Platform in 2023 and ServiceNow ITSM in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nationale Nederlanden’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nationale Nederlanden’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nationale Nederlanden technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.