Navy Exchange Service Command
3280 Virginia Beach Blvd,
Virginia Beach, 23452, VA,
United States
Virginia Beach, 23452, VA,
United States
1 800-628-3924
Retail
Navy Exchange Service Command Technographics
Navy Exchange Service Command Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Navy Exchange Service Command and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16000 Navy Exchange Service Command employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Navy Exchange Service Command has purchased the following applications: Oracle Taleo Cloud Service for Recruiting, Applicant Tracking System in 2013, Oracle Retail Price Management for Retail Management in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Navy Exchange Service Command is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Navy Exchange Service Command revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Navy Exchange Service Command intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Navy Exchange Service Command Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Taleo Cloud Service | Recruiting, Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013 Navy Exchange Service Command implemented Oracle Taleo Cloud Service as their Recruiting,Applicant Tracking System to host the public careers portal and centralize applicant intake. The Oracle Taleo Cloud Service instance was deployed as a cloud-hosted ATS and surfaced through the mynayexchange career site, providing an externally accessible candidate experience managed by internal recruiting teams.
Oracle Taleo Cloud Service was configured to support standard applicant tracking workflows, including job requisition posting, candidate application submission, resume parsing and profile management, candidate pipeline tracking, and hiring manager review workflows. The implementation used category-aligned recruiting automation to standardize requisition approval, candidate routing, and interview coordination across talent acquisition and HR stakeholders.
Operational coverage focused on Navy Exchange Service Command recruiting and hiring functions, with the careers portal serving as the primary entry point for external applicants. Governance centered on centralized applicant tracking and consistent workflow orchestration within Oracle Taleo Cloud Service, aligning HR and hiring manager processes to a single cloud ATS instance.
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Time and Attendance | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Price Management | Retail Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Navy Exchange Service Command deployed Oracle Retail Price Management as a central pricing layer within its Retail Management technology stack. The implementation was positioned to standardize pricing authority and orchestrate price lifecycle processes across merchandising channels, with Oracle Retail Price Management used for centralized price books, markdown scheduling, and rule-driven price updates.
The technical architecture integrated Oracle Retail Price Management with the V16 Retail Merchandising System RMS, using the Retail Integration Bus RIB to exchange master assortment, item, and store data. The configuration included connection points to Allocation processes, aligning price decisions with inventory allocation workflows and merchandising calendars.
Operational scope focused on merchandising and pricing operations across Navy Exchange retail channels, with role-based pricing workflows and approval gates embedded in the RPM configuration. Governance changes emphasized centralized pricing rules, staged price deployments, and alignment of RPM configurations with merchandising calendars managed in RMS and allocation schedules handled by the Allocation component.
The record of integrations and module alignments documents a system-level approach to Retail Management, linking Oracle Retail Price Management to core merchandising, integration bus, and allocation functions to support coordinated pricing and assortment planning.
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Retail Management | ERP Services and Operations |
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2017 | 2017 |
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Retail Management | ERP Services and Operations |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Navy Exchange Service Command deployed Salesforce Chat (formerly Salesforce Live Agent) on its public mynayexchange.com website as the primary web chat channel. The implementation positions Salesforce Chat within the organization to support customer-facing inquiry handling and real-time agent interactions, reflecting a Chatbots and Conversational AI use case for retail storefront support.
The deployment leverages core Salesforce Chat capabilities including the embeddable web chat widget, pre chat data capture, automated routing to available agents, canned response libraries, and session transcript capture for recordkeeping. Configuration focused on chat session flows, queue management, and agent handoff logic, while the Salesforce Chat application was provisioned to handle synchronous messaging and conversational state across sessions.
Operational coverage is centered on the mynayexchange.com site for customers in the United States, with the chat channel intended for customer service and sales assistance across Navy Exchange Service Command’s retail operations. Session data and transcripts are retained within the Salesforce Chat implementation to support agent context and auditability, consistent with Chatbots and Conversational AI functional patterns.
Governance for the Salesforce Chat deployment emphasized chat routing rules, transcript retention settings, and agent console configuration to standardize workflows and handoffs. Administrative controls and role based access were implemented to manage operator permissions and preserve transactional chat records within the Salesforce Chat environment.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Allocation and Replenishment | SCM |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Navy Exchange Service Command
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Navy Exchange Service Command Executives
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FAQ - APPS RUN THE WORLD Navy Exchange Service Command Technographics
Navy Exchange Service Command is a Retail organization based in United States,
with around 16000 employees and annual revenues of $3.00 billion.
Navy Exchange Service Command operates a diverse technology stack with applications such as
Oracle Taleo Cloud Service, Oracle Retail Price Management and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Recruiting, Applicant Tracking System, Retail Management and Chatbots and Conversational AI.
Navy Exchange Service Command has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Salesforce.
Navy Exchange Service Command recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2021, Salesforce Sales Cloud in 2021 and USPS Click-N-Ship in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Navy Exchange Service Command’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Navy Exchange Service Command’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Navy Exchange Service Command technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.