Clarence Valley Council
2 Prince St,
Grafton, 2460, NSW,
Australia
Grafton, 2460, NSW,
Australia
61 2 6643-0200
Government
Clarence Valley Council Technographics
Clarence Valley Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Clarence Valley Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Clarence Valley Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Clarence Valley Council has purchased the following applications: TechnologyOne Enterprise Asset Management for Enterprise Asset Management in 2022, Pure Chat for Chatbots and Conversational AI in 2023, Granicus OpenCities for Content Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Clarence Valley Council is running and its propensity to invest more and deepen its relationship with TechnologyOne , Pure Chat Inc , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Clarence Valley Council revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Clarence Valley Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Clarence Valley Council Tech Stack and Enterprise Applications
Clarence Valley Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Clarence Valley Council implemented TechnologyOne Enterprise Asset Management to consolidate asset oversight across its 10,000 square kilometre jurisdiction and to manage approximately $2 billion in infrastructure assets, addressing challenges from a dispersed workforce and long field travel times. The deployment targeted Council-wide asset lifecycle control under the Enterprise Asset Management category to replace manual, paper-based processes and improve operational visibility.
The implementation focused on the Asset Operations & Maintenance and Field App components of TechnologyOne Enterprise Asset Management, and leveraged existing TechnologyOne Finance, Property and Rating, and Enterprise Content Management products to create an integrated application landscape. Field App was configured for both online and offline operation to accommodate mobile coverage gaps, enabling electronic timesheets, mobile data capture on synchronized tablets, and end-to-end project management for field crews.
TechnologyOne Enterprise Asset Management centralized reporting and operational workflows to enable real-time defect reporting, triage, and dispatch, establishing a single source of truth for asset records. The consolidated processes reduced manual transcription, improved data transparency and accountability, and streamlined the intake of resident defect reports and the management of repair teams across departments.
The Council introduced governance and process standardization through the An Asset is an Asset, is an Asset initiative to harmonize asset classification and reduce fragmented management techniques across teams, embedding consistent workflows and asset stewardship. The rollout also restructured timesheet capture and payroll inputs by shifting field recording to electronic processes, improving visibility into project execution and staff activity.
Reported outcomes from the implementation include measurable productivity gains, one bridge crew completing a 12 month workload in six months, approximately 500 resident defect reports recorded in the first month after go-live, reduced travel time for crews, and faster in-field decision making due to real-time data on tablets. Clarence Valley Council is moving TechnologyOne Enterprise Asset Management to a SaaS platform to remove on-premise infrastructure maintenance and to better manage cyber security risk while continuing to integrate and build business processes.
|
|
|
|
|
Government ERP | ERP Services and Operations |
|
2022 | 2022 |
|
Clarence Valley Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pure Chat Inc | Legacy | Pure Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023 Clarence Valley Council implemented Pure Chat on its public website to provide an embedded web chat channel for citizen engagement. The Pure Chat application is deployed as a site-level chat widget and aligns with the Chatbots and Conversational AI category, providing live chat functionality, canned-response templates, visitor session capture, and transcript logging that surface directly on council web pages.
The implementation scope centers on online municipal customer service and citizen enquiries, with the Pure Chat application delivering front-line conversational handling and asynchronous transcript storage for follow up by council staff. Configuration and operational controls are managed through the Pure Chat web console, enabling chat routing, agent availability management, and message history review consistent with Chatbots and Conversational AI operational workflows.
|
Clarence Valley Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus OpenCities | Content Management | Content Management | n/a | 2023 | 2023 |
In 2023, Clarence Valley Council deployed Granicus OpenCities as its Content Management solution for the council public website. The Granicus OpenCities implementation provides centralized content authoring and templated page management to support news, event listings, statutory notices, and standard council information, aligning with typical Content Management functional workflows used by local government communications teams.
The deployment reflects a cloud delivered CMS architecture powering the public site, with role based editorial controls, workflow driven approvals, scheduled publishing, and mobile responsive templates to enforce accessibility and consistency across pages. Operational coverage centers on the council website and communications function, with governance oriented around editorial roles and publishing workflows to manage content lifecycle on Granicus OpenCities.
|
|
|
|
|
Enterprise Content Management | Content Management |
|
2022 | 2022 |
|
Clarence Valley Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Tag Management | CRM |
|
2023 | 2023 |
|
Clarence Valley Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2023 | 2023 |
|
Clarence Valley Council PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2016 | 2016 |
|
Clarence Valley Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2023 | 2023 |
|
IT Decision Makers and Key Stakeholders at Clarence Valley Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director Corporate and Community | Director | Operations | |
|
|
|
Finance Manager | Manager | Finance | |
|
|
|
Director Environment and Planning | Director | Operations | |
|
|
|
General Manager Operations | CXO | Operations | |
|
|
|
Project Manager | Manager | Operations | |
|
|
|
Project Manager | Manager | Operations | |
|
|
|
Project Management Officer | Manager | Operations | |
|
|
|
Project Manager | Manager | Operations | |
|
Apps Being Evaluated by Clarence Valley Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Clarence Valley Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Clarence Valley Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Clarence Valley Council Technographics
Clarence Valley Council is a Government organization based in Australia,
with around 500 employees and annual revenues of $220.0 million.
Clarence Valley Council operates a diverse technology stack with applications such as
TechnologyOne Enterprise Asset Management, Pure Chat and Granicus OpenCities,
covering areas like Enterprise Asset Management, Chatbots and Conversational AI and Content Management.
Clarence Valley Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TechnologyOne, Pure Chat Inc and Granicus.
Clarence Valley Council recently adopted applications including
Pure Chat in 2023, Granicus OpenCities in 2023 and Google Tag Manager in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Clarence Valley Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Clarence Valley Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Clarence Valley Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.