NetOnNet Technographics
NetOnNet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NetOnNet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 NetOnNet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NetOnNet has purchased the following applications: Epicor ERP for ERP Financial in 2013, Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NetOnNet is running and its propensity to invest more and deepen its relationship with Epicor , Jeeves Information Systems AB , IFS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NetOnNet revenues, which have grown to $152.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NetOnNet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NetOnNet Tech Stack and Enterprise Applications
NetOnNet ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 NetOnNet implemented Epicor ERP, selecting Epicor for its flexible SOA architecture and adaptable technology platform. Implementation began in mid 2013 and the rollout was underway with completion expected in the autumn of 2013.
The deployment targeted core finance and back-office capabilities under the ERP Financial category, configuring standard financial modules such as general ledger, accounts payable, accounts receivable, cash management and financial reporting to support the retailer’s operational finance workflows. Epicor ERP was chosen for efficient process support and for a platform that allows customization and extensions both by Epicor consultants and by NetOnNet’s own teams.
Consultants’ implementation competence was a cited selection factor and the project staffing emphasized process-driven configuration and staged cutover across finance and operational teams. Company leadership articulated expected outcomes tied directly to the Epicor ERP deployment, including increased efficiency and scalability, reduced costs and the ability to lower customer prices, while preserving a technology platform intended to support continued expansion.
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ERP Financial | ERP |
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2013 | 2013 |
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ERP Financial | ERP |
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2014 | 2014 |
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NetOnNet AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, NetOnNet implemented Zendesk Chat on its public website. The deployment uses the Zendesk Chat web widget to provide real time conversational engagement, and the work is classified in the Chatbots and Conversational AI category. The implementation is positioned to support online shopping flows and customer service touchpoints on the site.
Functionally the Zendesk Chat deployment emphasizes live agent chat, automated visitor routing, canned responses, visitor context capture, and persistent chat transcripts, reflecting standard Chatbots and Conversational AI capabilities. Operational ownership sits with NetOnNet online customer service and ecommerce support teams, who manage staffing, scripted responses, session handoffs, and transcript retention for follow up. Governance focuses on consistent response templates and operational coverage across the public web storefront.
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NetOnNet Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, NetOnNet deployed Microsoft 365 as its primary Collaboration platform. The company lists Microsoft 365 on its public website indicating tenant level provisioning for corporate use. The implementation supports cross functional collaboration across retail business functions such as corporate communications, merchandising coordination and store operations.
Microsoft 365 was configured to provide Exchange Online email, Microsoft Teams for meetings and chat, SharePoint Online for intranet and document management, OneDrive for individual file storage and Azure Active Directory for identity and access control. Governance emphasis included role based access controls, conditional access policies and information governance to regulate sharing and retention across the tenant. The deployment reflects a centralized Microsoft 365 orientation for collaboration across NetOnNet's organizational units.
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NetOnNet eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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NetOnNet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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NetOnNet ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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NetOnNet IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at NetOnNet
| First Name | Last Name | Title | Function | Department | Phone | |
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Operations Manager | Manager | Finance | |
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CEO | CXO | Finance | |
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Purchasing and Logistics Controller | Director | Supply Chain | |
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Senior System Administrator | Manager | IT | |
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IT Projects and Developer Manager | Manager | IT | |
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Business Controller and member of the Management Team | Director | Operations | |
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Controller | Director | Finance | |
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CIO | CXO | Finance | |
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IT Operations Manager | Manager | IT | |
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CPO | CXO | Finance | |
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Director of Sales, VP Sales | Director | Finance | |
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Apps Being Evaluated by NetOnNet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NetOnNet IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NetOnNet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD NetOnNet Technographics
NetOnNet is a Retail organization based in Sweden,
with around 900 employees and annual revenues of $152.0 million.
NetOnNet operates a diverse technology stack with applications such as
Epicor ERP, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
NetOnNet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Zendesk and Microsoft.
NetOnNet recently adopted applications including
Bambuser Video Commerce in 2022, Salesforce Marketing Cloud in 2020 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NetOnNet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NetOnNet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NetOnNet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.