Network Contacts
Via A. Olivetti, 17,
Molfetta, 70056,
Italy
Molfetta, 70056,
Italy
39 80 337 3111
Professional Services
Network Contacts Technographics
Network Contacts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Network Contacts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Network Contacts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Network Contacts has purchased the following applications: Microsoft Power BI for Analytics and BI in 2021, Microsoft Teams for Audio Video and Web Conferencing in 2021, MailUp for Marketing Automation in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Network Contacts is running and its propensity to invest more and deepen its relationship with Microsoft , MailUp , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Network Contacts revenues, which have grown to $520.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Network Contacts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Network Contacts Tech Stack and Enterprise Applications
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | React Consulting | 2021 | 2021 |
In 2021, Network Contacts implemented Microsoft Power BI as a central component of its Analytics and BI strategy within a broader Microsoft technology stack. The Microsoft Power BI deployment was executed with React Consulting to support a shift toward a channel agnostic, data driven operating model for contact center operations.
The implementation focused on enterprise reporting and AI augmented intelligence for business performance monitoring and resource planning, using Microsoft Power BI to surface dashboards and analytical models for operational teams. Configuration emphasized integration with the Power Platform and Power Automate to enable automated data flows and self service reporting for business users, while data modeling relied on SQL Server as a primary data source.
Power BI was integrated into a cloud first architecture on Azure that already included Microsoft 365, Teams, SharePoint and Dynamics 365 Customer Engagement, providing a unified analytics layer across omnichannel contact center operations. The analytics scope covered contact center performance and workforce planning for services delivered to public administration and large utility and telco clients, supporting the organization that manages tens of millions of citizen and customer interactions annually.
Governance and rollout were coordinated through a cross functional war room including top management, HR, IT and cybersecurity, with React Consulting acting as the system integrator and on site logistics and training for device provisioning and user onboarding. As part of the broader Microsoft deployment, the combined platform facilitated rapid remote working enablement and operational continuity for thousands of collaborators, while Power BI provided the reporting backbone to monitor performance and support decision making across operations and service desk functions.
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Teams | Audio Video and Web Conferencing | Collaboration | React Consulting | 2021 | 2021 |
In 2021, Network Contacts implemented Microsoft Teams as a core component of a Microsoft 365 deployment to provide Audio Video and Web Conferencing across its contact center operations. The rollout was executed in partnership with React Consulting and aimed to enable remote work for 4,500 collaborators, converting office workflows to a company wide remote model within 15 days while devices were configured and staged in an internal logistics area.
Microsoft Teams was configured as the primary collaboration layer for chat, channels, and audio and video calling, integrated into a broader Microsoft stack. The implementation leveraged Power Platform and Power Automate to create a connection substrate between applications, SharePoint for document sharing and intranet management, and Power BI and SQL Server for AI based operational intelligence and resource planning.
The architecture was hosted on Azure and integrated with Dynamics 365 Customer Engagement to support omnichannel citizen and customer interactions and to provide a service desk for internal users. This integration aligned Teams with contact center workflows that handle services for public administration and large utilities, supporting the organization’s channel agnostic, hybrid model between human and virtual operators and sustaining roughly 50 million annual interactions.
Governance and rollout were coordinated through a cross functional war room including top management, HR, IT and React Consulting technicians, with trained staff responsible for onboarding employees and operationalizing remote access. The program built on a digitalization roadmap begun in 2016, shifting operational governance toward cloud based collaboration, automated connectivity between systems, and hybrid human plus virtual operator processes.
Microsoft Teams adoption produced explicitly reported operational outcomes, including maintained business continuity during the health emergency, broad acceptance of smart working, reduced absenteeism and sick leave requests, and high collaboration volumes with approximately 50,000 daily chat messages, 10,000 channel posts, 5,000 reply messages and over 1,000 audio and video calls per day.
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MailUp | Legacy | MailUp | Marketing Automation | CRM | n/a | 2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Network Contacts
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Network Contacts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Network Contacts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Network Contacts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Network Contacts Technographics
Network Contacts is a Professional Services organization based in Italy,
with around 1200 employees and annual revenues of $520.0 million.
Network Contacts operates a diverse technology stack with applications such as
Microsoft Power BI, Microsoft Teams and MailUp,
covering areas like Analytics and BI, Audio Video and Web Conferencing and Marketing Automation.
Network Contacts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and MailUp.
Network Contacts recently adopted applications including
Proofpoint Email Security and Protection in 2024, Microsoft Power BI in 2021 and Microsoft Dynamics 365 AI in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Network Contacts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Network Contacts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Network Contacts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.