Network Contacts
Via A. Olivetti, 17,
Molfetta, 70056,
Italy
Molfetta, 70056,
Italy
39 80 337 3111
Professional Services
Network Contacts Technographics
Network Contacts Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Network Contacts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Network Contacts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Network Contacts has purchased the following applications: Microsoft Power BI for Analytics and BI in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Microsoft Power Apps for Apps Development in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Network Contacts is running and its propensity to invest more and deepen its relationship with Microsoft , Cloudflare , Fortinet or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Network Contacts revenues, which have grown to $520.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Network Contacts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Network Contacts Data, Technology Stack, and Enterprise Applications
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | React Consulting | 2021 | 2021 | In 2021, Network Contacts implemented Microsoft Power BI as a central component of its Analytics and BI strategy within a broader Microsoft technology stack. The Microsoft Power BI deployment was executed with React Consulting to support a shift toward a channel agnostic, data driven operating model for contact center operations. The implementation focused on enterprise reporting and AI augmented intelligence for business performance monitoring and resource planning, using Microsoft Power BI to surface dashboards and analytical models for operational teams. Configuration emphasized integration with the Power Platform and Power Automate to enable automated data flows and self service reporting for business users, while data modeling relied on SQL Server as a primary data source. Power BI was integrated into a cloud first architecture on Azure that already included Microsoft 365, Teams, SharePoint and Dynamics 365 Customer Engagement, providing a unified analytics layer across omnichannel contact center operations. The analytics scope covered contact center performance and workforce planning for services delivered to public administration and large utility and telco clients, supporting the organization that manages tens of millions of citizen and customer interactions annually. Governance and rollout were coordinated through a cross functional war room including top management, HR, IT and cybersecurity, with React Consulting acting as the system integrator and on site logistics and training for device provisioning and user onboarding. As part of the broader Microsoft deployment, the combined platform facilitated rapid remote working enablement and operational continuity for thousands of collaborators, while Power BI provided the reporting backbone to monitor performance and support decision making across operations and service desk functions. | |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | ||
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Content Delivery Network | IaaS |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power Apps | Apps Development | PaaS | React Consulting | 2021 | 2021 | In 2021, Network Contacts implemented Microsoft Power Apps within its Apps Development program as part of a broader Power Platform adoption. The initiative was delivered in partnership with React Consulting and Microsoft, leveraging Azure and Microsoft 365 to accelerate digital process modernization that began in 2016. When the health emergency arrived the company enabled smart working for over 4,500 collaborators within 15 days to preserve contact center continuity. Microsoft Power Apps was used to create line of business applications and front end forms to support a channel agnostic, hybrid model of human and virtual operators. Power Automate was configured as a connection substrate to orchestrate workflows and automate handoffs between communication, collaboration and productivity systems. Business users also leveraged SharePoint for document sharing, SQL Server and Power BI for AI based intelligence and analytics tied to operational planning. The implementation integrated Microsoft Power Apps with Microsoft 365 and Teams for collaboration and with Dynamics 365 Customer Engagement for omnichannel communication with citizens and customers, all hosted on Azure. Operational coverage focused on contact center services that support the Public Administration including INPS and large Telco and Energy clients, handling a reported 50 million interactions per year. Dynamics 365 Customer Engagement additionally supports the internal service desk used by employees. Governance and rollout were executed from a cross functional war room combining top management, human resources, IT and cybersecurity, with React Consulting specialists leading device configuration and staff onboarding in an on site logistics area. New processes included rapid device provisioning, remote work policies and coordinated IT labor law and security controls to enable large scale smart working. Business users were given low code tooling ownership to iterate forms and workflows within the Microsoft Power Apps environment. Explicit outcomes cited by the organization include enabled remote operations for over 4,500 people in two weeks and broad adoption of Teams with reported daily volumes such as 50,000 messages, 10,000 channel posts, 5,000 replies and over a thousand audio and video calls per day, accompanied by reported productivity gains and reduced absenteeism. Network Contacts continues to use Microsoft Power Apps and the Microsoft ecosystem together with React Consulting to extend its data driven, channel agnostic service model. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Marketing Automation | CRM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Network Contacts
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Network Contacts Executives
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FAQ - APPS RUN THE WORLD Network Contacts Technographics
Network Contacts is a Professional Services organization based in Italy,
with around 1200 employees and annual revenues of $520.0 million.
Network Contacts operates a diverse technology stack with applications such as
Microsoft Power BI, Microsoft Azure Cloud Services and Microsoft Power Apps,
covering areas like Analytics and BI, Application Hosting and Computing Services and Apps Development.
Network Contacts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft.
Network Contacts recently adopted applications including
Proofpoint Email Security and Protection in 2024, Microsoft Power BI in 2021 and Microsoft Dynamics 365 AI in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Network Contacts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Network Contacts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Network Contacts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.