Rome, 145,
Italy
React Consulting
React Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. React Consulting collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| React Consulting | Microsoft | Microsoft Teams | Audio Video and Web Conferencing | Collaboration |
| React Consulting | Microsoft | Microsoft Power BI | Analytics and BI | Analytics and BI |
| React Consulting | Microsoft | Microsoft Power Apps | Apps Development | PaaS |
| React Consulting | Microsoft | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS |
| React Consulting | Microsoft | Microsoft Dynamics 365 AI | Analytics and BI | Analytics and BI |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Network Contacts | Professional Services | 1200 | $520M | Italy | Microsoft | Microsoft Power BI | Analytics and BI | 2021 |
In 2021, Network Contacts implemented Microsoft Power BI as a central component of its Analytics and BI strategy within a broader Microsoft technology stack. The Microsoft Power BI deployment was executed with React Consulting to support a shift toward a channel agnostic, data driven operating model for contact center operations.
The implementation focused on enterprise reporting and AI augmented intelligence for business performance monitoring and resource planning, using Microsoft Power BI to surface dashboards and analytical models for operational teams. Configuration emphasized integration with the Power Platform and Power Automate to enable automated data flows and self service reporting for business users, while data modeling relied on SQL Server as a primary data source.
Power BI was integrated into a cloud first architecture on Azure that already included Microsoft 365, Teams, SharePoint and Dynamics 365 Customer Engagement, providing a unified analytics layer across omnichannel contact center operations. The analytics scope covered contact center performance and workforce planning for services delivered to public administration and large utility and telco clients, supporting the organization that manages tens of millions of citizen and customer interactions annually.
Governance and rollout were coordinated through a cross functional war room including top management, HR, IT and cybersecurity, with React Consulting acting as the system integrator and on site logistics and training for device provisioning and user onboarding. As part of the broader Microsoft deployment, the combined platform facilitated rapid remote working enablement and operational continuity for thousands of collaborators, while Power BI provided the reporting backbone to monitor performance and support decision making across operations and service desk functions.
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Network Contacts | Professional Services | 1200 | $520M | Italy | Microsoft | Microsoft Dynamics 365 AI | Analytics and BI | 2021 |
In 2021, Network Contacts implemented Microsoft Dynamics 365 AI. The deployment augmented the companys Analytics and BI capabilities, providing an AI-based intelligence layer to monitor business performance and to support resource planning across contact center operations.
Implementation centered on a cloud-first architecture hosted on Microsoft Azure, with Microsoft Dynamics 365 AI serving as the analytics and AI orchestration tier. The implementation leveraged Power Platform automation, including Power Automate, to create integration workflows and event routing, while SQL Server and Power BI provided the data storage and visualization foundation that feeds Dynamics 365 AI insights.
Integrations were explicit and broad, integrating Microsoft Dynamics 365 AI with Microsoft 365 collaboration tools, Microsoft Teams for operational coordination, SharePoint for document management, and Dynamics 365 Customer Engagement for omnichannel customer interaction context. The solution therefore linked customer and citizen interaction records to AI-driven analytics, enabling planners and supervisors in contact center and service desk functions to access consolidated performance dashboards and automated signals.
Governance and rollout were executed with React Consulting as the implementation partner, using a cross-functional war room that included IT, HR, cybersecurity, and top management. The partner supported logistics and onboarding, enabling the broader Microsoft platform adoption that allowed 4,500 employees to be provisioned for remote work within 15 days and sustained high-volume collaboration through Teams. Network Contacts positioned Microsoft Dynamics 365 AI within this integrated Microsoft stack to institutionalize analytics workflows, AI-assisted monitoring, and automated process links between human and virtual operators.
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Network Contacts | Professional Services | 1200 | $520M | Italy | Microsoft | Microsoft Teams | Audio Video and Web Conferencing | 2021 |
In 2021, Network Contacts implemented Microsoft Teams as a core component of a Microsoft 365 deployment to provide Audio Video and Web Conferencing across its contact center operations. The rollout was executed in partnership with React Consulting and aimed to enable remote work for 4,500 collaborators, converting office workflows to a company wide remote model within 15 days while devices were configured and staged in an internal logistics area.
Microsoft Teams was configured as the primary collaboration layer for chat, channels, and audio and video calling, integrated into a broader Microsoft stack. The implementation leveraged Power Platform and Power Automate to create a connection substrate between applications, SharePoint for document sharing and intranet management, and Power BI and SQL Server for AI based operational intelligence and resource planning.
The architecture was hosted on Azure and integrated with Dynamics 365 Customer Engagement to support omnichannel citizen and customer interactions and to provide a service desk for internal users. This integration aligned Teams with contact center workflows that handle services for public administration and large utilities, supporting the organization’s channel agnostic, hybrid model between human and virtual operators and sustaining roughly 50 million annual interactions.
Governance and rollout were coordinated through a cross functional war room including top management, HR, IT and React Consulting technicians, with trained staff responsible for onboarding employees and operationalizing remote access. The program built on a digitalization roadmap begun in 2016, shifting operational governance toward cloud based collaboration, automated connectivity between systems, and hybrid human plus virtual operator processes.
Microsoft Teams adoption produced explicitly reported operational outcomes, including maintained business continuity during the health emergency, broad acceptance of smart working, reduced absenteeism and sick leave requests, and high collaboration volumes with approximately 50,000 daily chat messages, 10,000 channel posts, 5,000 reply messages and over 1,000 audio and video calls per day.
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Professional Services | 1200 | $520M | Italy | Microsoft | Microsoft Power Apps | Apps Development | 2021 |
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Buyer Intent: Companies Evaluating React Consulting Services
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