New Hanover County, NC
230 Government Center Drive,
Wilmington, 28403, NC,
United States
Wilmington, 28403, NC,
United States
1 910-798-7311
Government
New Hanover County, NC Technographics
New Hanover County, NC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New Hanover County, NC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 New Hanover County, NC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New Hanover County, NC has purchased the following applications: Benefitfocus Benefitplace for Benefits Administration in 2020, Tyler Munis ERP for Government ERP in 2012, Tableau for Analytics and BI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New Hanover County, NC is running and its propensity to invest more and deepen its relationship with Benefitfocus , Tyler Technologies , Tableau Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New Hanover County, NC revenues, which have grown to $210.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New Hanover County, NC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New Hanover County, NC Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefitfocus | Legacy | Benefitfocus Benefitplace | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, New Hanover County, NC implemented Benefitfocus Benefitplace to centralize Benefits Administration for employee enrollment and benefits data exchange across its workforce. The selection followed familiarity with Benefitfocus through a partnership with BlueCross and BlueShield of North Carolina, and the project focused on creating a single sign on point where employees can enroll and manage benefits in one location.
Benefitfocus Benefitplace was configured as a rules based platform to enforce eligibility and present employees only with benefits for which they qualify. The implementation included embedded educational media to guide selections, an enrollment workflow that routes selections to HR for review and approval, and administrative controls that allow HR to manage open enrollment without manual paper processing.
Operational integration emphasized electronic data exchange with insurance carriers so that approved enrollments are transmitted directly to the appropriate providers, eliminating paper forms. The deployment supported the county HR team and county employees, and consolidated enrollment functionality under the Benefits Administration application layer to reduce manual touch points and improve data handoffs.
Governance and process changes shifted open enrollment from a paper driven cycle to a managed digital workflow, reducing the need to reassign staff during peak periods. New Hanover County reported that adoption of Benefitfocus Benefitplace improved efficiency in manhours by 75 percent, and HR retained centralized approval controls while removing paper based transmissions.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012 New Hanover County implemented Tyler Munis ERP. Tyler Munis ERP is a Government ERP application configured to centralize municipal financial and tax operations across county departments, aligned with the county government scale of approximately 2,000 employees.
The implementation focused on core municipal modules expected in a Government ERP environment, including financial management, tax administration, budgeting, procurement, and payroll. Configuration work emphasized a unified chart of accounts, automated transaction posting and approval workflows, and role based security to segregate duties across finance, tax, and human resources functions.
Deployment was executed as a countywide solution supporting finance, tax collection, payroll, procurement, and related administrative business functions. Hundreds of tax clients use Tyler Munis ERP throughout the United States and its territories, and publicly referenced North Carolina peer deployments include Martin County, Greene County, Hoke County, Wilkes County, Lee County, Halifax County, Sampson County, Currituck County, Dare County, Nash County, Onslow County, Franklin County, Watauga County, Moore County, Jones County, and Catawba County.
Program governance emphasized centralized configuration control, defined approval workflows for financial transactions, and phased adoption by departmental business owners. Training, procedural documentation, and change management activities supported the rollout, with ongoing operational ownership retained within county finance and tax administrations.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022 New Hanover County, NC embedded Tableau as a web-delivered Analytics and BI application to surface interactive dashboards and data visualizations on its public website. Tableau is used to present county financial, service and community datasets through interactive visualization and dashboarding to support public information and transparent reporting.
The implementation centers on embedded Tableau content, interactive filters and parameterized views to enable public exploration of published datasets, with scheduled refresh and web hosting of visual assets. Operational coverage includes public-facing website content and internal reporting workflows across county departments, with governance focused on content publication, access controls and centralized data publishing managed by county analytics staff.
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Analytics and BI | Analytics and BI |
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2016 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at New Hanover County, NC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by New Hanover County, NC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New Hanover County, NC IT executives and key decision makers. This section highlights New Hanover County, NC's latest recorded technology evaluations, including Ingram Micro Cloud for Application Hosting and Computing Services on 2025-09-08, NetApp Cloud Storage for Cloud Storage on 2025-06-27, and CentralSquare Enterprise Suite for Government ERP on 2025-04-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New Hanover County, NC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD New Hanover County, NC Technographics
New Hanover County, NC is a Government organization based in United States,
with around 2000 employees and annual revenues of $210.0 million.
New Hanover County, NC operates a diverse technology stack with applications such as
Benefitfocus Benefitplace, Tyler Munis ERP and Tableau,
covering areas like Benefits Administration, Government ERP and Analytics and BI.
New Hanover County, NC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefitfocus, Tyler Technologies and Tableau Software.
New Hanover County, NC recently adopted applications including
Tableau in 2022, Salesforce Scheduler in 2021 and Benefitfocus Benefitplace in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New Hanover County, NC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New Hanover County, NC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New Hanover County, NC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.