Weymouth, DT3 5HJ,
United Kingdom
New Look United Kingdom Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by New Look United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 New Look United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New Look United Kingdom has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2013, Eptica Live Chat for Chatbots and Conversational AI in 2011, Eyos Connect for Customer Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New Look United Kingdom is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Eptica, an Enghouse company , Eyos or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New Look United Kingdom revenues, which have grown to $929.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New Look United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Eptica, an Enghouse company | Legacy | Eptica Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 | In 2011, New Look United Kingdom implemented Eptica Live Chat in the Chatbots and Conversational AI category. The deployment was part of Eptica's Customer Engagement Suite and targeted multichannel customer engagement to improve digital customer service and knowledge provision across New Look's UK retail operations. Eptica Live Chat functioned as the conversational channel within the engagement suite, delivering real-time web chat handling, automated conversational deflection, and knowledge-driven response guidance. Functional capabilities emphasized session routing to human agents, scripted reply templates, and surfacing of knowledge base content to support both automated and agent-assisted interactions. Operational coverage focused on New Look's UK e-commerce and customer service channels, centralizing web chat as a key digital engagement point. Governance priorities centered on knowledge curation and conversational workflow configuration to ensure consistent customer responses and to align chat handling with existing customer service processes. |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Eyos | Legacy | Eyos Connect | Customer Analytics | CRM | n/a | 2021 | 2021 | In 2021, New Look United Kingdom deployed Eyos Connect as a Customer Analytics solution to capture consented, item-level in store transaction data via digital receipts. Eyos Connect was configured to capture shopper consent and SKU level transaction detail at point of sale and to persist structured receipt records for downstream processing. The implementation implemented digital receipt capture, consent management, and a data pipeline that fed Emarsys and social ad platforms for offline conversion tracking, aligning retail transaction signals with CRM and advertising systems. Operational coverage encompassed New Look stores across the United Kingdom and impacted retail operations, CRM, and marketing workflows. Governance and rollout focused on store level configuration and accuracy controls, producing over 95% data accuracy and an 84% digital receipt opt in rate during the program roll out. The Eyos Connect deployment enabled attribution of over £34 million of in store revenue to Facebook and Instagram campaigns, operationalizing offline attribution between in store transactions and digital advertising. | |
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Marketing Analytics | CRM |
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2020 | 2021 |
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Marketing Automation, Customer Experience | CRM |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Employee Experience | HCM |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2013 | 2013 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Web Content Management | Content Management |
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2011 | 2011 |
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