Weymouth, DT3 5HJ,
United Kingdom
New Look United Kingdom Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by New Look United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 New Look United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New Look United Kingdom has purchased the following applications: Spidergap for Employee Experience in 2020, Eptica Live Chat for Chatbots and Conversational AI in 2011, LoudCrowd Platform for Content Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New Look United Kingdom is running and its propensity to invest more and deepen its relationship with Spidergap , Eptica, an Enghouse company , LoudCrowd or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New Look United Kingdom revenues, which have grown to $929.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New Look United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Spidergap | Legacy | Spidergap | Employee Experience | HCM | n/a | 2020 | 2020 |
In 2020, New Look United Kingdom deployed Spidergap to support HR and learning and development workflows. New Look implemented Spidergap as an Employee Experience application to run 360 degree feedback for leadership and manager development across the UK retail organisation. The engagement leveraged Spidergap's 360 degree Feedback HR and L&D module to produce structured multi-rater assessments and actionable reports that clarified development priorities.
Configuration work focused on designing role-aligned questionnaires, defining rater cohorts, automating report generation, and surfacing prioritized development areas for managers and leaders. Corporate HR and L&D used the Spidergap reports to inform individual development plans and coaching conversations, establishing a repeatable feedback cadence and governance for report distribution across the UK organisation. The implementation emphasized report-driven development workflows and centralized feedback orchestration within New Look United Kingdom, with Spidergap serving as the Employee Experience platform for leadership and manager development.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eptica, an Enghouse company | Legacy | Eptica Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, New Look United Kingdom implemented Eptica Live Chat in the Chatbots and Conversational AI category. The deployment was part of Eptica's Customer Engagement Suite and targeted multichannel customer engagement to improve digital customer service and knowledge provision across New Look's UK retail operations.
Eptica Live Chat functioned as the conversational channel within the engagement suite, delivering real-time web chat handling, automated conversational deflection, and knowledge-driven response guidance. Functional capabilities emphasized session routing to human agents, scripted reply templates, and surfacing of knowledge base content to support both automated and agent-assisted interactions.
Operational coverage focused on New Look's UK e-commerce and customer service channels, centralizing web chat as a key digital engagement point. Governance priorities centered on knowledge curation and conversational workflow configuration to ensure consistent customer responses and to align chat handling with existing customer service processes.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LoudCrowd | Legacy | LoudCrowd Platform | Content Management | Content Management | n/a | 2024 | 2024 |
In 2024, New Look United Kingdom implemented the LoudCrowd Platform as a Content Management solution to operationalize an ambassador-driven creator program for marketing and eCommerce. The program launched in April 2024 with a primary objective to scale creator recruitment, automate incentive delivery, and increase user generated content across Instagram and TikTok.
The LoudCrowd Platform deployment centered on an automated ambassador program that combined creator recruitment workflows, incentive delivery mechanisms, UGC capture and campaign orchestration. LoudCrowd Platform was configured to manage creator lifecycle activities and to surface earned content for merchandising and social marketing channels, reflecting typical Content Management capabilities for brand-driven commerce.
Operational scope focused on New Look United Kingdom marketing and eCommerce teams, running creator programs across Instagram and TikTok. Rollout in April 2024 established new governance and approval workflows for creator selection and incentive fulfillment, embedding program-level processes into existing marketing operations.
Within months the program produced explicit outcomes reported by New Look, with Instagram UGC up 85 percent and TikTok UGC up 331 percent while delivering six-figure monthly earned media value. These results demonstrate LoudCrowd Platform driving scalable UGC generation and centralized creator incentive management for New Look United Kingdom.
|
|
|
|
|
Web Content Management | Content Management |
|
2011 | 2011 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2021 |
|
|
|
|
|
Marketing Automation, Customer Experience | CRM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2013 | 2013 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||