List of Eptica Live Chat Customers
Boulogne-Billancourt, 92100,
France
Since 2010, our global team of researchers has been studying Eptica Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Eptica Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Eptica Live Chat for Chatbots and Conversational AI include: UK Home Office, a United Kingdom based Government organisation with 43000 employees and revenues of $37.23 billion, Currys United Kingdom, a United Kingdom based Retail organisation with 14900 employees and revenues of $6.73 billion, New Look United Kingdom, a United Kingdom based Retail organisation with 8000 employees and revenues of $929.0 million, L'Occitane France, a France based Retail organisation with 524 employees and revenues of $194.0 million and many others.
Contact us if you need a completed and verified list of companies using Eptica Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Eptica Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Currys United Kingdom | Retail | 14900 | $6.7B | United Kingdom | Eptica, an Enghouse company | Eptica Live Chat | Chatbots and Conversational AI | 2011 | n/a | In 2011, Currys United Kingdom implemented Eptica Live Chat, a Chatbots and Conversational AI application for customer support and contact-center operations. The deployment drew on the Eptica Customer Engagement Suite implementation described for Dixons Retail KNOWHOW and targeted multichannel customer support across UK operations, supporting approximately 1,300 contact-centre agents as part of the rollout. The implementation emphasized knowledge-management and customer engagement capabilities within the Eptica Customer Engagement Suite, consolidating the KNOWHOW knowledge base with live chat session management, agent-assisted escalation paths, and multichannel case handling consistent with Chatbots and Conversational AI functionality. Configuration work focused on surfacing curated technical knowhow into chat interactions, standardizing response templates, and enabling agents to switch between self-service assisted and live interactions. Operational governance centered on knowledge base maintenance and routing rules to deliver consistent responses across web self-service and live chat channels. Outcomes documented in the cited sources include significantly improved self-service adoption and increased time on site following the Eptica Live Chat enabled customer engagement deployment. | |
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L'Occitane France | Retail | 524 | $194M | France | Eptica, an Enghouse company | Eptica Live Chat | Chatbots and Conversational AI | 2016 | n/a | In 2016 L'Occitane France deployed Eptica Live Chat as part of a global multichannel customer experience programme. The deployment positioned Eptica Live Chat in the Chatbots and Conversational AI category to support customer service and online e-commerce conversion across Europe, the UK and the US. The implementation centralized knowledge across self-service, email and chat channels, creating a single reference knowledge base to support real-time assisted conversations. Eptica Live Chat was configured to deliver live agent assisted chat sessions and to surface centralized answers for faster agent response, aligning conversational workflows with online checkout interactions to address cart abandonment. Integrations focused on channel consolidation rather than bespoke system replacements, with the chat instance operating alongside existing email and web self-service touchpoints. Operational coverage included L'Occitane France customer service and e-commerce teams across the specified regions, enabling agents to access shared conversation history and knowledge during assisted sessions. Governance changes emphasized unified knowledge management and revised agent workflows to prioritize assisted selling during web sessions. According to the vendor case study the rollout supported a reduction in cart abandonment and an increase in online conversion, reflecting improved real-time assisted conversations through Eptica Live Chat in the Chatbots and Conversational AI category. | |
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New Look United Kingdom | Retail | 8000 | $929M | United Kingdom | Eptica, an Enghouse company | Eptica Live Chat | Chatbots and Conversational AI | 2011 | n/a | In 2011, New Look United Kingdom implemented Eptica Live Chat in the Chatbots and Conversational AI category. The deployment was part of Eptica's Customer Engagement Suite and targeted multichannel customer engagement to improve digital customer service and knowledge provision across New Look's UK retail operations. Eptica Live Chat functioned as the conversational channel within the engagement suite, delivering real-time web chat handling, automated conversational deflection, and knowledge-driven response guidance. Functional capabilities emphasized session routing to human agents, scripted reply templates, and surfacing of knowledge base content to support both automated and agent-assisted interactions. Operational coverage focused on New Look's UK e-commerce and customer service channels, centralizing web chat as a key digital engagement point. Governance priorities centered on knowledge curation and conversational workflow configuration to ensure consistent customer responses and to align chat handling with existing customer service processes. | |
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Government | 43000 | $37.2B | United Kingdom | Eptica, an Enghouse company | Eptica Live Chat | Chatbots and Conversational AI | 2019 | n/a |
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