Cypress, 90630, CA,
United States
NewAir Compact Appliances Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by NewAir Compact Appliances and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 132 NewAir Compact Appliances employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NewAir Compact Appliances has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NewAir Compact Appliances is running and its propensity to invest more and deepen its relationship with Oracle , Lon Operations , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NewAir Compact Appliances revenues, which have grown to $26.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NewAir Compact Appliances intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | RF-SMART | 2018 | 2018 |
In 2018, NewAir Compact Appliances selected Oracle NetSuite ERP as its ERP Financial solution while reviewing a homegrown system to gain better inventory and departmental visibility. The selection targeted the Distribution business of the 132-employee US organization and set a timeline for operational rollout.
The implementation emphasized NetSuite core financial modules and inventory management capabilities, configured to centralize order-to-cash visibility, inventory on-hand tracking, and departmental reporting. RF-SMART was engaged as the implementation partner and coordinated warehouse workflow alignment and inventory process configuration to support the ERP Financial deployment.
The deployment went live in February 2019 with finance, inventory control, and distribution operations in scope, establishing Oracle NetSuite ERP as the central ERP Financial system for company-wide reporting and operational coordination. Governance focused on configuring departmental dashboards and standardizing inventory workflows to improve cross-functional visibility.
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Payment Processing | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, NewAir Compact Appliances implemented Freshdesk Messaging (Formerly Freshchat) on its website. Freshdesk Messaging is deployed as a customer-facing chat layer aligned to the Chatbots and Conversational AI category, providing conversational engagement on product and support pages. The implementation scope is limited to the corporate website channel for customer interactions rather than broader internal workflows.
The deployment was configured around a web chat widget and centralized conversation inbox, using category-standard features including automated messaging, canned responses, chat routing to agents, and human handoff workflows. Configuration and operational ownership are aligned to NewAir's customer support organization, with message templates, chat triggers, and agent assignment established to support order inquiries and product support at a distribution company scale. Freshdesk Messaging is instrumented as the front-line conversational interface between website visitors and NewAir support staff.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 NewAir Compact Appliances deployed Microsoft 365 to provide Collaboration capabilities across its US distribution business. The presence of Microsoft 365 is observable on the company website, indicating the platform is used both for internal team collaboration and for web-facing content or administrative workflows.
Microsoft 365 is configured to deliver core Collaboration modules including email and calendaring, document management and intranet-style content libraries, real-time chat and meetings, and cloud-hosted Office productivity applications, supporting team collaboration and content authoring. The implementation emphasizes platform-native workflows such as shared libraries and synchronous meetings to align internal collaboration tooling with customer-facing content management on the website.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Product Review Management | eCommerce |
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2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2019 | 2019 |
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Warehouse Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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PR and Media Communication | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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