NHS 111
1 Trevelyan Square, Boar Lane,
Leeds, LS1 6AE,
United Kingdom
Leeds, LS1 6AE,
United Kingdom
44 11 3254-7276
Professional Services
NHS 111 Technographics
NHS 111 Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NHS 111 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 NHS 111 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NHS 111 has purchased the following applications: e5 Financial Management for ERP Financial in 2020, InVision injixo for Workforce Management in 2018, NHS Pathways for Healthcare ERP in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NHS 111 is running and its propensity to invest more and deepen its relationship with OneAdvanced , InVision Group , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NHS 111 revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NHS 111 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NHS 111 Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneAdvanced | Legacy | e5 Financial Management | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, NHS 111 implemented e5 Financial Management, an ERP Financial application delivered by OneAdvanced to centralize and standardize financial operations across the organization. The deployment targeted NHS 111 finance function activities in the United Kingdom and established e5 Financial Management as the primary system for transactional accounting and financial reporting across the service.
The implementation focused on core ERP Financial modules, including general ledger, accounts payable, accounts receivable, cash management, and management reporting, combined with workflow orchestration to support approvals and period close processes. e5 Financial Management was configured with role based access controls and chart of accounts alignment to reflect NHS 111 operational cost centres, enabling consistent coding and financial control across distributed finance teams.
From an architecture perspective the rollout leveraged OneAdvanced platform capabilities that include cloud and on premise deployment options and the vendors MyWorkplace workflow presentation layer to surface finance tasks and dashboards to end users. Integrations were implemented within the OneAdvanced application family to connect e5 Financial Management to payroll and HR components, preserving payroll cost allocation and employee costing in the financial ledger, while centralized support tooling provided a unified operational view for finance and account teams.
Governance changes accompanied the technical rollout, with finance support centralized on the common OneAdvanced platform to create consistent incident and change handling, standardized approval workflows, and tighter version control for financial processes. The program emphasized staged configuration and controlled rollout across sites to align finance operations, and used account management practices to coordinate adoption and ongoing support.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision Group | Legacy | InVision injixo | Workforce Management | HCM | n/a | 2018 | 2019 |
In 2018 NHS 111 implemented InVision injixo as its Workforce Management solution for the NHS 111 contact centre operated by South East Coast Ambulance NHS Trust, mobilising a new service in 3.5 months while managing a formal exit from the previous joint provider arrangement. The deployment of InVision injixo was delivered on time and on budget, with the implementation timeline aligned to a simultaneous exit and go live to avoid service disruption.
The InVision injixo implementation focused on core Workforce Management capabilities, including demand forecasting, shift scheduling and roster management, intraday adherence and real time management workflows, and workforce reporting to support 24/7 call centre operations. Configuration work included rule-based shift patterns, planned leave management, and roster automation to support aggressive recruitment and rapid workforce mobilisation targets.
Operational integration paired InVision injixo with a newly designed telephone routing and call centre system, enabling real time adherence data to inform call routing and resource allocation. The rollout covered the NHS 111 contact centre operational footprint for SECAmb, with implementation activities coordinated alongside recruitment, training, and simultaneous office refurbishment, including data and telephone network provisioning to maintain continuous service delivery.
Governance and operational change included formalised training, coaching and mentoring for operational managers to support intraday decision making, and structured go live coordination to maintain patient safety during the handover. Outcomes explicitly recorded during and after implementation include stable operational management across 24/7 hours, a seamless exit and go live with no disruption to callers, contribution to SECAmb's successful 2019 bid to deliver NHS 111 services to Kent and Sussex, and support for a Care Quality Commission inspection outcome rated Good.
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Workforce Management | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NHS | Legacy | NHS Pathways | Healthcare ERP | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 NHS 111 implemented NHS Pathways as part of its Healthcare ERP program, aligning clinical triage workflows with enterprise patient record management. The NHS 111 London service concurrently engaged Content Guru to deliver a Patient Relationship Management solution that interoperated with the NHS 111 operating model and supported NHS Pathways based triage decisioning. This combined approach framed NHS Pathways as the application-level triage and care pathway engine within a broader Communications and PRM architecture. The narrative centers on NHS 111, NHS Pathways, and the Healthcare ERP category to reflect clinical workflow and enterprise record objectives.
The implementation focused on patient routing, triage workflow orchestration, special patient notes, and clinician access to consolidated patient data. Content Guru’s PRM provided decision automation to route calls to the most relevant clinician based on linked patient records, and clinical advisors automatically received patient details on call pickup. The solution included configured workflows for identifying repeat callers, prioritisation rules for callers with developing symptoms, and SPN handling to surface chronic or complex patient history to out of hours clinicians. NHS Pathways functioned as the clinical decision module while the PRM supplied contact routing, record access, and workflow orchestration typical for Healthcare ERP implementations.
Integration scope covered multiple telephony and data endpoints used by the London service, specifically five call handling providers and nine data providers as part of the operational ecosystem. Content Guru integrated its storm contact centre components with core data providers and the PRM to present a single secure view for agents, leveraging storm INTEGRATE to access Special Patient Notes and compress critical information for ambulance dispatch. The deployment supported historical and real time reporting through storm VIEW dashboards, enabling monitoring of call volumes, symptom frequencies, and alerts for sudden spikes. Operational coverage targeted NHS 111 London call handlers, clinical advisors, and out of hours GP coordination teams.
Governance and process changes included automated detection of repeat callers within a 96 hour window, routing repeat callers to the same provider to reduce repetition of information, and priority escalation for callers showing symptom progression. Agents gained the ability to create and surface SPNs to downstream providers, introducing a persistent patient note construct into triage workflows and referral handoffs. Load balancing logic was applied to distribute calls strategically across provider partners, and reporting visibility supported oversight of provider performance and potential overflow events. These workflow and governance controls were embedded alongside NHS Pathways driven triage to standardise routing and record usage.
Explicit outcomes reported from the deployment included higher patient satisfaction and improved visibility into operational patterns. Independent evaluations cited around 80 percent satisfaction among care plan callers, and the system reduced repeated symptom reporting by enabling continuity of routing and shared patient notes. The combined NHS Pathways and Content Guru PRM architecture delivered consolidated clinician access to patient context and improved situational awareness across the London NHS 111 service within the Healthcare ERP scope.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2021 |
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Collaboration | Collaboration |
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2020 | 2021 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center, Customer Experience | CRM |
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2020 | 2021 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2021 | 2021 |
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Professional Services | Professional Services |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at NHS 111
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by NHS 111 Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD NHS 111 Technographics
NHS 111 is a Professional Services organization based in United Kingdom,
with around 3000 employees and annual revenues of $300.0 million.
NHS 111 operates a diverse technology stack with applications such as
e5 Financial Management, InVision injixo and NHS Pathways,
covering areas like ERP Financial, Workforce Management and Healthcare ERP.
NHS 111 has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OneAdvanced, InVision Group and NHS.
NHS 111 recently adopted applications including
NICE IEX Workforce Management in 2022, NHS Pathways in 2022 and Microsoft Azure CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NHS 111’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NHS 111’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NHS 111 technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.