Nicobar Design
Tulsi Farm, 110030, 10, Sultanpur Mandi Rd,
Delhi, 110030,
India
Delhi, 110030,
India
91 44 3008 3088
Retail
Nicobar Design Technographics
Nicobar Design Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nicobar Design and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 160 Nicobar Design employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nicobar Design has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2016, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2016, Zoom for Audio Video and Web Conferencing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nicobar Design is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nicobar Design revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nicobar Design intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nicobar Design Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 Nicobar Design implemented Microsoft Dynamics NAV as its ERP Financial system. The on-site deployment at Nicobar Design Pvt. Ltd. in Delhi, India was scoped to support retail store operations and corporate back office functions for a mid-market retailer with approximately 160 employees, with Microsoft Dynamics NAV supporting finance, sales, warehousing and LS-Retail point of sale workflows.
The implementation configured Microsoft Dynamics NAV to cover Sales, Purchase, Warehouse, Finance and the LS-Retail module, with customizations developed for Navision 2016 and above. Workstreams included report creation, deletion and modification, functionality testing and deployment, programming NAV applications, and managing settings for user groups, aligning with standard ERP Financial master data, order-to-cash and procure-to-pay workflows.
Technical architecture centered on SQL Server as the database platform and incorporated DB-to-DB and Web Services integration patterns, along with designed and built RESTful and SOAP web APIs for third party connectivity. The program included activities for version migration and upgrades between NAV releases, indicating an operational focus on release management and application lifecycle for Microsoft Dynamics NAV.
Operational governance emphasized day-to-day support for stores and users, handling support calls, daily maintenance activities of the ERP, and ongoing end-user application support engagement. Business and process analysis was embedded in the rollout and support model, with testing, deployment procedures and user group governance formalized to sustain the Microsoft Dynamics NAV ERP Financial environment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Nicobar Design implemented Freshdesk Messaging (Formerly Freshchat) on its website. The deployment uses Freshdesk Messaging (Formerly Freshchat) as a Chatbots and Conversational AI solution to enable on-site messaging and customer engagement for the ecommerce storefront.
The implementation is delivered as a cloud hosted web chat widget embedded across product and support pages, configured for real time live chat and automated conversational flows. Functional capabilities configured include threaded messaging, bot driven FAQ flows, canned responses, automated conversation routing to agent queues, and persistent conversation history consistent with Chatbots and Conversational AI platforms.
Operational ownership is concentrated in customer support and online merchandising, covering on-site pre sales inquiries and post purchase support workflows. Governance focused on administrator level configuration of routing and response workflows, agent assignment and monitoring through the application inbox and reporting features, enabling coordinated handling of customer conversations on the Nicobar website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Nicobar Design implemented Zoom on its public website. Nicobar Design deployed Zoom as its Audio Video and Web Conferencing platform to enable browser based live video sessions that support both external customer engagement and internal collaboration.
The implementation surfaces Zoom conferencing directly within web pages through an embedded browser client, providing real time audio and video sessions, multi participant meetings, screen sharing, and join flows without requiring separate desktop clients. These capabilities align with the Audio Video and Web Conferencing category and are configured to run as a web hosted conferencing layer alongside ecommerce content and customer touchpoints.
Operational scope centers on customer facing interactions and retail operations teams, with platform administration and session access controls managing user roles and meeting permissions. Governance follows typical conferencing administration patterns, focusing on embedding meeting workflows into the site and enabling live consultations and ad hoc meetings through the Zoom integration.
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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eCommerce | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Nicobar Design
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Nicobar Design Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nicobar Design IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nicobar Design digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Nicobar Design Technographics
Nicobar Design is a Retail organization based in India,
with around 160 employees and annual revenues of $20.0 million.
Nicobar Design operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Freshdesk Messaging (Formerly Freshchat) and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Nicobar Design has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Freshworks and Zoom Video Communications.
Nicobar Design recently adopted applications including
Zoom in 2022, Shopify in 2022 and CartKit in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nicobar Design’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nicobar Design’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nicobar Design technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.