Nissan Europe
WGCH+GQ Nissan Site, Washington Rd,
Sunderland, SR5 3NS,
United Kingdom
Sunderland, SR5 3NS,
United Kingdom
44 19 1415-0000
Automotive
Nissan Europe Technographics
Nissan Europe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nissan Europe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Nissan Europe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nissan Europe has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2014, Kerridge k8 ERP for Distribution ERP in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nissan Europe is running and its propensity to invest more and deepen its relationship with SAP , Kerridge Commercial Systems Limited , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nissan Europe revenues, which have grown to $8.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nissan Europe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nissan Europe Tech Stack and Enterprise Applications
Nissan Europe ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014 Nissan Motor Corporation UK implemented SAP ERP ECC 6.0 EhP5 as part of a global Aftersales Greenfield program focused on ERP Financial consolidation across Europe, with landscape scope extending to include South Africa and Russia within the same consolidated SAP landscape. The implementation is described as Financial Breakthrough FBT, targeting uniform finance processes and centralized financial operations within SAP ERP ECC 6.0.
The technical rollout included installation and configuration of ECC6.0 EhP5, SAP PI 7.0 and 7.4, and Portal 7.3, with responsibilities covering complex landscape design, hardware sizing, infrastructure design and build, multiple production clients in one SAP system, and frequent system and client copies to support testing and cutover. The team handled system tuning and performance management, multiple PI environments for end to end, UAT and integration testing, and a complex QA environment with multiple clients to support testing cycles.
Integrations and operational tooling implemented included Webdispatcher for front end routing, Stonebranch for job scheduling, VPSX for centralized print management, and SAP Solution Manager ChaRM to drive change control and transport processes. Authorization design and user license classification were implemented across the multi client landscape and JSOX report design was delivered to address statutory control and audit reporting requirements, with coordination across offshore teams and other service providers for issue resolution.
Governance focused on client and transport strategies, authorization governance for multi client operation, and an implemented change management process using Solution Manager ChaRM to formalize request, build and deployment workflows. The program included provisions for new rollouts and client refreshes, consulting guidance to NE IS on requirements and enhancements, and operational coordination to sustain the consolidated ERP Financial landscape.
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Nissan Europe ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kerridge Commercial Systems Limited | Legacy | Kerridge k8 ERP | Distribution ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Nissan Motor Corporation UK implemented Kerridge k8 ERP to support its Distribution ERP needs across parts, workshop and call center operations. The deployment positioned Kerridge k8 ERP as the central transactional system for UK aftersales and service business functions.
Kerridge k8 ERP was configured to standardize parts master data, manage inventory and parts pricing, and drive order-to-cash and purchase-to-pay workflows. Configuration work focused on workshop job management, service scheduling, warranty handling and pricing rules that support upsell of service plans and extended warranties.
Operational staff in the call center used Kerridge k8 ERP alongside RTC, Link Cox Automotive software to make service, MOT and repair bookings, aligning front-office scheduling with parts availability and workshop job workflows. The implementation covered inbound and outbound contact handling, email enquiries, appointment qualification and work identification, connecting customer interactions to parts and service order processes.
Governance emphasized standardized processes and role-based training for call center specialists and service advisors to ensure consistent booking, upsell and warranty handling procedures. Documented process alignment and user training were used to support high levels of customer satisfaction and to enable consistent up-selling of additional work and service plans through call center interactions.
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Nissan Europe AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Nissan Motor Corporation UK deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website, Nissan.co.uk. The implementation is categorized as Chatbots and Conversational AI and provides real time web chat for customers seeking model information, service support, and dealer contact details. The deployment positions web chat as a primary inbound engagement channel for the UK site.
Functional configuration centers on the Salesforce Chat web widget embedded across key site pages, an agent console for live handling, session routing and queue management to distribute chats, and transcript capture to support follow up and case creation. Conversational capabilities implemented include canned responses, presence management, and proactive chat invitations to streamline agent workflows consistent with Chatbots and Conversational AI functionality.
Operational scope covered Nissan Motor Corporation UK customer service and contact center operations on the Nissan.co.uk domain, with chat handling aligned to escalation workflows and agent led support processes. Governance focused on standardized chat handling procedures, session logging for continuity across shifts, and structured escalation to human agents for complex inquiries.
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Nissan Europe Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Nissan Europe Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Nissan Europe Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Nissan Europe eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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Nissan Europe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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Nissan Europe EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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EPM | EPM |
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2015 | 2015 |
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Nissan Europe ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Nissan Europe PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Process Simulation | PLM and Engineering |
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2016 | 2016 |
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Nissan Europe Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Source to Pay | Procurement |
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2012 | 2013 |
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Nissan Europe TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Nissan Europe PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Apps Development | PaaS |
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2017 | 2017 |
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Data Replication | PaaS |
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2017 | 2017 |
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Nissan Europe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Servers, Storage and Networking | IaaS |
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2010 | 2010 |
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IT Decision Makers and Key Stakeholders at Nissan Europe
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Finance Graduate Controller | Director | Finance | |
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Controller (Finance) | Director | Finance | |
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Senior Finance Controller | Director | Finance | |
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Finance Controller | Director | Finance | |
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Vice President Purchasing | VP | Procurement | |
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Controller - Finance | Director | Finance | |
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Financial Controller | Director | Finance | |
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IT General Manager / Director Information Systems | Manager | IT | |
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HR Director | Director | HR | |
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Director Human Resources and General Affairs | Director | HR | |
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Finance Director | Director | Finance | |
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General Manager, Head of CE Data Analytics & Reporting | Director | IT | |
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Section Manager Commercial Operations | Manager | Finance | |
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Customer Experience, Global Head of Ecommerce | Director | Customer Service | |
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Global Customer Experience - Head of Digital Product Management and Business Implementation | Director | Customer Service | |
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Human Resources Director | Director | HR | |
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Senior Manager, Global Customer Experience Transformation | Manager | Customer Service | |
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Director IT Infrastructure, Data & Analytics | Director | IT | |
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IT Director | Director | IT | |
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IT Platforms Transformation Manager | Manager | IT | |
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Regional Senior Manager - Data & Analytics Platforms | Manager | IT | |
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Technical Architecture and Infrastructure Manager | Manager | IT | |
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Apps Being Evaluated by Nissan Europe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nissan Europe IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nissan Europe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Nissan Europe Technographics
Nissan Europe is a Automotive organization based in United Kingdom,
with around 6000 employees and annual revenues of $8.50 billion.
Nissan Europe operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Kerridge k8 ERP and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Distribution ERP and Chatbots and Conversational AI.
Nissan Europe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Kerridge Commercial Systems Limited and Salesforce.
Nissan Europe recently adopted applications including
DigitalOcean Droplets in 2021, Adobe Audience Manager in 2020 and Salesforce Pardot in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nissan Europe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nissan Europe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nissan Europe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.