Northpointe Bank
3333 Deposit Drive NE,
Grand Rapids, 49546-6744, MI,
United States
Grand Rapids, 49546-6744, MI,
United States
1 888-672-5626
Banking and Financial Services
Northpointe Bank Technographics
Northpointe Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Northpointe Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Northpointe Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Northpointe Bank has purchased the following applications: UKG Workforce Central Payroll (ex Kronos Workforce Payroll) for Payroll in 2013, Fiserv Premier Bank Platform for Core Banking in 2006, Paradatec AI-Cloud for Intelligent Document Processing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Northpointe Bank is running and its propensity to invest more and deepen its relationship with UKG , Fiserv , Sagent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Northpointe Bank revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Northpointe Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Northpointe Bank Tech Stack and Enterprise Applications
Northpointe Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Payroll (ex Kronos Workforce Payroll) | Payroll | HCM | n/a | 2013 | 2013 |
In 2013 Northpointe Bank implemented UKG Workforce Central Payroll (ex Kronos Workforce Payroll) to centralize Payroll operations and timekeeping across HR and Payroll departments. The deployment targeted the Payroll category and was positioned to manage hourly union and non‑union workforce processes alongside payroll file generation and payroll interface reconciliation.
The implementation included configuration of the Workforce Time and Attendance module, Kronos Timekeeper, HR/Payroll 6.1 components, advanced Scheduler with Optimization, and mobile application testing. Technical build work encompassed installing Kronos Workforce Central versions 6.0 through 6.3, Kronos Connect, DCM and Process Manager, and configuring pay rules, work rules, paycode profiles, wage profiles, FAPs, schedules, labor levels and labor level sets. Physical time capture was provisioned through Kronos 4500 Biometric and InTouch clocks with device management via WDM and DCM.
Architecture and integrations were implemented on client server platforms with SQL databases and multiple Windows and legacy OS support as required by the Kronos stack. Kronos Connect and Integration Manager handled outbound payroll file flows and interfaces to ERP systems, while reporting extraction was supported through Cognos and MicroStrategy connections. Operational monitoring included Kronos Transaction Assistant for import errors and use of a Remedy ticketing workflow for incident management and prioritization.
Governance and rollout incorporated QA and regression testing, user acceptance testing, manager training programs for scheduling and attendance workflows, and Joint Application Development sessions to capture requirements. Project documentation practices produced BRDs, FRDs and a Requirements Traceability Matrix and maintained Integration Manager lookup tables after new rule additions. The implementation team applied service packs, managed ongoing configuration for accruals and attendance rules, and documented that the Kronos project finished on schedule and exceeded expectations.
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Scheduling | HCM |
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2013 | 2013 |
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Northpointe Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2006 | 2006 |
In 2006, Northpointe Bank implemented Fiserv Premier Bank Platform as its Core Banking solution. The Fiserv Premier Bank Platform was deployed to support Northpointe's retail lending and HELOC product processing across its corporate headquarters and operations center in Grand Rapids, MI, and its network of 62 retail lending loan production offices.
The implementation focused on core deposit and loan accounting, payment processing, interest and fee posting, customer account management, and product-specific servicing capability for interest-only HELOCs. Northpointe’s management characterized the deployed environment as scalable with real-time processing and user-friendly navigation, and Fiserv Premier Bank Platform was used specifically for interest-only HELOC processing while Sagent LoanServ Temp remained the primary servicing system of record for real estate mortgage products and traditional HELOCs.
Operational integrations centered on servicing and investor workflows, with the Fiserv Premier Bank Platform interfacing into borrower-facing channels such as the interactive voice response system and investor and borrower websites that Northpointe enhanced for improved reporting. The platform supported agency and investor reporting interfaces consistent with Northpointe’s seller/servicer relationships and national servicing footprint, which included top-state concentrations and a servicing portfolio reported at approximately 79,200 loans with $20.3 billion unpaid principal balance as of December 31, 2021.
Governance and process coverage aligned with agency and investor guidelines, default management functions performed onshore, and customer complaint intake routed to the compliance department using an automated third-party tracking system. Northpointe’s deployment of Fiserv Premier Bank Platform was positioned to operate alongside existing servicing infrastructure, enabling coordinated workflows across servicing, operations, and compliance functions without changes to disclosed implementation partners.
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Loan Management | ERP Services and Operations |
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2015 | 2015 |
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Northpointe Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paradatec | Legacy | Paradatec AI-Cloud | Intelligent Document Processing | Content Management | n/a | 2020 | 2020 |
In 2020 Northpointe Bank implemented Paradatec AI-Cloud as its Intelligent Document Processing solution. The initial implementation framed Paradatec AI-Cloud for enterprise document intake and processing across the bank, aligning with the document-centric needs of a mid-sized financial services firm with approximately 850 employees.
Paradatec AI-Cloud was configured to deliver core Intelligent Document Processing capabilities, including optical character recognition, machine learning based document classification, structured and unstructured data extraction, configurable validation rules, and human in the loop review for exceptions. Configuration emphasized automated validation workflows, role-based review queues, and ongoing model refinement to support high volumes of heterogeneous financial documents.
Operational scope focused on document-driven business functions such as loan operations, mortgage servicing, customer onboarding, and compliance review, where standardized ingestion and data validation workflows are critical. Governance and rollout practices included phased operationalization, defined data quality rules, exception management procedures, and training for operations and compliance personnel to embed the Paradatec AI-Cloud workflows into existing business processes.
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Northpointe Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2020 | 2020 |
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Customer Experience, CRM | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Northpointe Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Northpointe Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Northpointe Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Northpointe Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Vice President, Chief Financial Officer | CXO | Finance | |
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President Mortgage Purchase Program | CXO | Procurement | |
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Executive Vice President, Loan Servicing | VP | Finance | |
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Senior Vice President, Chief Information Officer | CXO | IT | |
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Senior Mortgage Loan Officer | Director | Operations | |
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Apps Being Evaluated by Northpointe Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Northpointe Bank IT executives and key decision makers. This section highlights Northpointe Bank's latest recorded technology evaluations, including Sagent LoanServ Platform for Loan Management on 2025-07-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Northpointe Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-08 | Northpointe Bank | Evaluated | Sagent | Sagent LoanServ Platform | Loan Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Northpointe Bank Technographics
Northpointe Bank is a Banking and Financial Services organization based in United States,
with around 850 employees and annual revenues of $100.0 million.
Northpointe Bank operates a diverse technology stack with applications such as
UKG Workforce Central Payroll (ex Kronos Workforce Payroll), Fiserv Premier Bank Platform and Paradatec AI-Cloud,
covering areas like Payroll, Core Banking and Intelligent Document Processing.
Northpointe Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Fiserv and Paradatec.
Northpointe Bank recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and Paradatec AI-Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Northpointe Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Northpointe Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Northpointe Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.