Norwich University
158 Harmon Drive,
Northfield, 5663, VT,
United States
Northfield, 5663, VT,
United States
1 866-684-7237
Education
Norwich University Technographics
Norwich University Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Norwich University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Norwich University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Norwich University has purchased the following applications: Moodle LMS for Learning and Development in 2019, OnBase Case Management for Case Management in 2014, Drift AI Chatbot for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Norwich University is running and its propensity to invest more and deepen its relationship with Moodle , Hyland , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Norwich University revenues, which have grown to $143.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Norwich University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Norwich University Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2019 | 2019 |
In 2019, Norwich University implemented Moodle LMS to provide site-hosted course delivery and training on its public website. The Moodle LMS deployment serves Norwich University in the Education sector and is categorized under Learning and Development. The implementation uses Moodle LMS core course management and content delivery capabilities to publish syllabi, modules, and instructor materials directly via Norwich.edu. Configuration emphasizes web-based access for students and faculty and centralized course provisioning through the university website.
Functional scope includes standard Learning and Development capabilities such as course creation and enrollment, assessment and quiz engines, gradebook management, and content management for instructors. Operational ownership is coordinated between academic departments and central IT, with workflow alignment for course provisioning and user access managed through the website integration. Integrations focus on embedding Moodle LMS into the Norwich.edu site to support public course access and authenticated student and faculty workflows. The deployment supports campus learning operations and administrative learning processes across teaching departments.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | OnBase Case Management | Case Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Norwich University implemented OnBase Case Management within its admissions operations to centralize prospective student engagement. Every summer the university's student callers and counselors contact between 9,000 and 13,000 prospective students, repeating the campaign two or three times, and OnBase Case Management provided a single access point for these recurring outreach campaigns.
Configuration emphasized case records that unite related data, documents, contact information, call attempts, notes and scheduling into a unified applicant dossier, aligning with Case Management functional workflows. The deployment leveraged OnBase Case Management capabilities for document capture, activity logging, case lifecycle tracking and schedule coordination to support high-volume outreach and repeated contact attempts.
Operational scope covered admissions callers and counselors who used the system as one place to access and manage prospective student and applicant relationships, consolidating prospect and applicant records into a single source of truth. Governance centered on standardized case handling and centralized records so counselors could view interaction history and related documents in OnBase Case Management during seasonal outreach cycles.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Norwich University deployed Drift AI Chatbot on its public website. The Drift AI Chatbot serves as a Chatbots and Conversational AI deployment embedded in the university web presence to provide automated conversational entry points for site visitors and prospective students.
The implementation centers on a web-embedded conversational interface configured to present FAQ responses, capture contact information, and perform initial visitor qualification through scripted and AI-driven dialogue flows. Configuration work focused on message routing and handoff rules, conversational intent mapping, and content tuning for higher education terminology, consistent with Chatbots and Conversational AI functional patterns.
Operational ownership sits with digital engagement and admissions-aligned teams, with ongoing content governance and periodic training of conversational responses to reflect academic calendar and program changes. Monitoring and analytics are used to refine dialog paths and maintain conversational accuracy, while the Drift AI Chatbot remains positioned as the primary conversational layer on the Norwich University website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Event Management | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
|
2011 | 2011 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
|
2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Norwich University
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Norwich University Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Norwich University Technographics
Norwich University is a Education organization based in United States,
with around 300 employees and annual revenues of $143.0 million.
Norwich University operates a diverse technology stack with applications such as
Moodle LMS, OnBase Case Management and Drift AI Chatbot,
covering areas like Learning and Development, Case Management and Chatbots and Conversational AI.
Norwich University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Moodle, Hyland and Drift.
Norwich University recently adopted applications including
DocuSign eSignature in 2022, Drift AI Chatbot in 2021 and AdRoll in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Norwich University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Norwich University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Norwich University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.