NOS SGPS
Rua Actor AntOnio Silva 9 Campo Grande,
Lisbon, 1600-404,
Portugal
Lisbon, 1600-404,
Portugal
351 21 782 4725
Communications
NOS SGPS Technographics
NOS SGPS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NOS SGPS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2448 NOS SGPS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NOS SGPS has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Microsoft SharePoint for Enterprise Content Management in 2015, Verint Open Platform for Call Center in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NOS SGPS is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NOS SGPS revenues, which have grown to $1.66 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NOS SGPS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NOS SGPS Tech Stack and Enterprise Applications
NOS SGPS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, NOS SGPS deployed Cisco Webex Meetings. NOS SGPS implemented Cisco Webex Meetings, an Audio Video and Web Conferencing application, on its public website to provide web-based meeting access for internal and external participants.
The implementation of Cisco Webex Meetings focused on core conferencing capabilities including browser-based join flows, multi-party video and audio, screen sharing, and recording to support live collaboration and customer-facing sessions. Cisco Webex Meetings is used to provide scheduled and ad hoc virtual meetings directly from web pages and embedded join points, aligning the application with corporate collaboration and external engagement workflows.
Deployment architecture centers on web embedding of the Cisco Webex Meetings client on NOS SGPS web properties, exposing meeting join and hosting controls through the public site rather than a separate portal. Operational coverage includes public website meeting access for customers and partners, plus internal access for staff, with the web-based client enabling cross-network participation without a separate desktop install.
Governance for the Cisco Webex Meetings deployment emphasizes centralized administrative controls and meeting policy configuration, ensuring consistent access management and meeting settings across web-initiated sessions. NOS SGPS Cisco Webex Meetings Audio Video and Web Conferencing supports both collaboration and customer engagement business functions through a website-integrated conferencing layer.
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Collaboration | Collaboration |
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2017 | 2017 |
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NOS SGPS Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2015 | 2015 |
In 2015, NOS SGPS implemented Microsoft SharePoint as an Enterprise Content Management platform to support website content and corporate content workflows. Microsoft SharePoint is used on their public website as the primary content management layer, providing a unified platform for publishing and organizing web content for the communications company NOS SGPS.
The implementation leverages core Enterprise Content Management capabilities typical of Microsoft SharePoint, including a centralized content repository, web content publishing, document management, configurable content types, search indexing, and role based access control. Configuration work focused on content structure, publishing workflows, and metadata taxonomies to support consistent site authoring and cataloging of corporate documents.
Operational coverage centers on the website content lifecycle and related corporate publishing processes, with the deployment framing SharePoint as the single source for web assets and governed content. The deployment implies integration points with authentication and content delivery services to enable published site content and controlled editorial workflows, without additional named system claims.
Governance emphasis included editorial approval workflows, permission models, and taxonomy governance to align content stewardship with business workflows. NOS SGPS, Microsoft SharePoint, Enterprise Content Management and website content management are explicitly connected in this implementation narrative, reflecting the company application category business function relationship.
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NOS SGPS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Open Platform | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, NOS SGPS implemented Verint Open Platform in its contact centre environment. NOS SGPS implemented Verint Open Platform for Call Center to unify social and messaging channels supporting customer engagement across Portugal, handling approximately 200,000 inbound messages annually.
The deployment used Verint Messaging and Verint Intelligent Virtual Assistant as implemented components of the Verint Open Platform. These modules were configured to centralize social and messaging channel intake, provide automated conversational handling, and escalate to live agents when required, aligning with Call Center functional workflows such as routing, queuing, and agent assist.
Operational coverage targeted the NOS contact centre in Portugal, impacting customer service and contact centre agent workflows. The implementation consolidated messaging channels into a single platform, enabling agents to manage social and messaging interactions within Verint Messaging and receive Intelligent Virtual Assistant driven suggestions during conversations.
Governance and rollout emphasized platform module adoption across agent teams and channel handling policies, with training to align workflows around messaging and IVA automation. The case study reported approximately 61% increase in Net Promoter Score and approximately 40% increase in agent productivity, outcomes tied to the Messaging and Intelligent Virtual Assistant components of the Verint Open Platform.
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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NOS SGPS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2018 | 2018 |
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NOS SGPS PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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NOS SGPS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2018 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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NOS SGPS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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NOS SGPS CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Password Management | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at NOS SGPS
| First Name | Last Name | Title | Function | Department | Phone | |
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Siebel & Salesforce Industries (Vlocity) Administrator | Manager | Marketing | |
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Apps Being Evaluated by NOS SGPS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NOS SGPS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NOS SGPS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD NOS SGPS Technographics
NOS SGPS is a Communications organization based in Portugal,
with around 2448 employees and annual revenues of $1.66 billion.
NOS SGPS operates a diverse technology stack with applications such as
Cisco Webex Meetings, Microsoft SharePoint and Verint Open Platform,
covering areas like Audio Video and Web Conferencing, Enterprise Content Management and Call Center.
NOS SGPS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Microsoft and Verint Systems.
NOS SGPS recently adopted applications including
Censys Password Management in 2024, Verint Open Platform in 2022 and Adobe Experience Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NOS SGPS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NOS SGPS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NOS SGPS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.