Zagreb, 10000,
Croatia
Notch Technographics
Notch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Notch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 Notch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Notch has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2022, Hotjar for Customer Experience in 2022, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Notch is running and its propensity to invest more and deepen its relationship with Google , Salesforce , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Notch revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Notch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Notch Tech Stack and Enterprise Applications
Notch Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Notch implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The Google Workspace (Formerly Google G-Suite) implementation is observable in the company website metadata and serves as the primary collaboration suite for the 180-employee professional services firm headquartered in Croatia.
The implementation centers on core Google Workspace capabilities, including Gmail for corporate email, Drive and Shared Drives for document storage, Docs Sheets and Slides for collaborative content creation, Meet and Calendar for synchronous communications, and the Admin console for centralized user and policy management. Configuration work appears aligned with centralized domain management and user provisioning, enabling collaborative document workflows that support project delivery client services and internal operations. Governance is managed through Google Workspace administrative controls and access policies, with staged user onboarding and configuration of collaborative spaces to align business functions with the Collaboration platform.
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Collaboration | Collaboration |
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2022 | 2022 |
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Notch CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Notch implemented Hotjar on its public website to capture user behavior and on-page feedback. Hotjar is positioned as a Customer Experience tool to provide session replays, heatmaps, funnel insights, and feedback widgets across web pages.
The implementation uses a client-side instrumentation approach with the Hotjar JavaScript snippet embedded in site templates, centralizing behavioral data collection for marketing and UX teams. Configuration emphasized consent-driven recording, scoped heatmaps for prioritized pages, feedback widgets, and data retention controls, enabling product and design teams to validate UX hypotheses. Governance was implemented internally with role-based access and data retention policies aligned to regional privacy requirements in Croatia.
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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Notch ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Notch deployed Atlassian Jira Service Desk for customer-facing support on its website. The deployment positions Atlassian Jira Service Desk within the IT Service Management stack to handle external ticket intake, request triage, and backlog tracking for client requests and inquiries.
Configuration emphasizes the platform’s customer portal and request type model to segment inbound inquiries by service line. Atlassian Jira Service Desk is configured with service queues, SLA policies, automated rules for common actions, and a self-service knowledge base to support request resolution and reduce manual routing.
Integration is implemented directly through the company website by embedding the Jira Service Desk customer portal and web forms so external users can open requests without separate channels. Operational coverage focuses on client-facing support workflows and internal coordination across delivery, client services, and operations teams.
Governance is organized around ticket lifecycle workflows, defined request categories, and escalation paths to ensure consistent triage and assignment. The implementation centers Atlassian Jira Service Desk as the IT Service Management solution for public facing request capture and structured operational workflows.
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Notch PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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Notch IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Notch
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Notch Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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