Sydney, 2000, NSW,
Australia
NSW Government State Insurance Regulatory Authority Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by NSW Government State Insurance Regulatory Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 NSW Government State Insurance Regulatory Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NSW Government State Insurance Regulatory Authority has purchased the following applications: Duck Creek Suite for Insurance ERP in 2022, Squiz Funnelback Search for Application, Web and Enterprise Search in 2024, Hotjar for Customer Experience in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NSW Government State Insurance Regulatory Authority is running and its propensity to invest more and deepen its relationship with Duck Creek Technologies , Squiz , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NSW Government State Insurance Regulatory Authority revenues, which have grown to $38.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NSW Government State Insurance Regulatory Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Suite | Insurance ERP | ERP Services and Operations | n/a | 2022 | 2022 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Squiz | Legacy | Squiz Funnelback Search | Application, Web and Enterprise Search | Content Management | Squiz | 2024 | 2025 |
In 2024 the NSW Government State Insurance Regulatory Authority implemented Squiz Funnelback Search as part of a public website redevelopment, using Squiz Matrix and the Application, Web and Enterprise Search capabilities of Funnelback Search to improve content discoverability. The implementation placed Squiz Funnelback Search at the center of site search, explicitly addressing insurance, claims and regulatory information for NSW residents through curated search results and filter-driven navigation.
The deployment integrated Funnelback Search with the Squiz Matrix content management layer, enabling content indexing, filter configuration and relevance tuning consistent with web and enterprise search best practices. Functional capabilities implemented included optimized search queries, configurable filters for topic and content type, and updated site navigation patterns to surface regulatory guidance and claims information.
FrontStage Digital and Squiz Australia delivered the work in a 12 week engagement, with ongoing 12 month support arrangements governing operational maintenance and tuning. The rollout targeted the public website and regional audience in New South Wales, and governance emphasized ongoing search relevance management and support handover.
The updated site with optimized Squiz Funnelback Search and filters was delivered on time, and the implementation improved navigation and accessibility for the region as reported in project communications.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2025 | 2025 |
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|
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Tag Management | CRM |
|
2025 | 2025 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2025 | 2025 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2025 | 2025 |
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