NV Nuon Energy
Hoekenrode 8,
Amsterdam, 1102 BR,
Netherlands
Amsterdam, 1102 BR,
Netherlands
31 26 844 9955
Banking and Financial Services
NV Nuon Energy Technographics
NV Nuon Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NV Nuon Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4800 NV Nuon Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NV Nuon Energy has purchased the following applications: SAP S/4HANA Utilities for Utilities ERP in 2007, SDL Tridion for Content Management in 2010, Genesys Cloud CX for Call Center in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NV Nuon Energy is running and its propensity to invest more and deepen its relationship with SAP , SDL , OpenText or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NV Nuon Energy revenues, which have grown to $4.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NV Nuon Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NV Nuon Energy Tech Stack and Enterprise Applications
NV Nuon Energy ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4HANA Utilities | Utilities ERP | ERP Services and Operations | n/a | 2007 | 2007 |
In 2007, NV Nuon Energy implemented SAP S/4HANA Utilities within a Utilities ERP environment to support core billing and payment operations. The work included setting up and maintaining SAP IS-U and Siebel CRM training environments, and establishing release coordination and incident coordination processes for those environments to sustain operational continuity.
Functional implementation focused on invoicing and payment processing, configuration of billing workflows in SAP S/4HANA Utilities, and the joint operational use of Siebel CRM for customer-facing processes. Governance emphasized coordinated release management and incident management between IT operations, billing and finance, and customer service teams, with ongoing environment maintenance to ensure the proper execution of invoicing and payment processing.
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NV Nuon Energy Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SDL | Legacy | SDL Tridion | Content Management | Content Management | n/a | 2010 | 2010 |
In 2010, NV Nuon Energy implemented SDL Tridion to manage the Nuon Intranet. The SDL Tridion deployment focused on Content Management for web content management, consolidating intranet publishing and editorial workflows across the corporate intranet operated by the internal ECM team.
The implementation configured SDL Tridion to deliver standard web content management capabilities including a centralized content repository, authoring and approval workflows, templated publishing and taxonomy-driven navigation consistent with Content Management practices. Integrations were explicitly implemented with Opentext Livelink ECM and a Changecoordinator process overseen by the ECM team to govern content lifecycle, version control and controlled releases. Operational coverage emphasized intranet content owners and the ECM team, with governance and publishing workflows routed through the Changecoordinator function to manage approvals and deployments.
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Document Management | Content Management |
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2010 | 2010 |
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NV Nuon Energy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2012 | 2012 |
In 2012 NV Nuon Energy implemented Genesys Cloud CX as its Call Center application. The implementation was executed as part of an international release program that coordinated software releases for Siebel, SAP, and Genesys, with explicit responsibility for release composition, resource assignment, progress tracking, testing, and go live sequencing.
Genesys Cloud CX was configured to deliver core Call Center capabilities including automatic call distribution, interactive voice response, computer telephony integration, omnichannel routing, and operational reporting. Configuration work emphasized call flow scripting, session management, quality monitoring, and planning for capacity and budget constraints aligned to contact center operations.
Integrations were implemented with Siebel CRM and SAP to enable synchronized customer context, case creation workflows, and transactional lookups during agent interactions, reflecting a systems integration approach between the contact center platform and enterprise customer and transaction systems. Operational coverage included contact center agents, customer service management, and IT release and build teams coordinated across an international delivery footprint.
Release governance centered on a controlling role for composition and progress of discrete release elements such as design and build, supported by systematic testing and go live procedures, with quality, planning, and budget control as primary governance levers. Since mid 2015 the program added a transition to Agile Scrum methods, where the contributor took a coordinating role in scrum ceremonies and cross functional release orchestration.
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CRM | CRM |
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2006 | 2006 |
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CRM | CRM |
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2007 | 2007 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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NV Nuon Energy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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NV Nuon Energy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at NV Nuon Energy
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Specialist | Manager | Finance | |
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IT Controller | Director | IT | |
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Financial Controller | Director | Finance | |
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Finance Director NV Nuon Energy | Director | Finance | |
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Sourcing Manager | Manager | Procurement | |
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Manager Finance Generation | Manager | Finance | |
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COO | CXO | Finance | |
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Head of Financial Control | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Finance manager | Manager | Finance | |
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Teamleader Operational Purchasing | Manager | Procurement | |
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Apps Being Evaluated by NV Nuon Energy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NV Nuon Energy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NV Nuon Energy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD NV Nuon Energy Technographics
NV Nuon Energy is a Banking and Financial Services organization based in Netherlands,
with around 4800 employees and annual revenues of $4.15 billion.
NV Nuon Energy operates a diverse technology stack with applications such as
SAP S/4HANA Utilities, SDL Tridion and Genesys Cloud CX,
covering areas like Utilities ERP, Content Management and Call Center.
NV Nuon Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, SDL and Genesys.
NV Nuon Energy recently adopted applications including
Salesforce Sales Cloud in 2021, Hubspot CRM in 2019 and Adobe Experience Cloud in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NV Nuon Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NV Nuon Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NV Nuon Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.