OB Design Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by OB Design and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 95 OB Design employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OB Design has purchased the following applications: EVOX CC Cloud Smart for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OB Design is running and its propensity to invest more and deepen its relationship with EVOX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OB Design revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OB Design intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EVOX | Legacy | EVOX CC Cloud Smart | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, OB Design implemented EVOX CC Cloud Smart as a Call Center deployment to support retail and e-commerce customer-service operations in Taiwan. The engagement centered on a cloud telephony architecture provisioned to scale agent capacity rapidly and simplify extension management for customer-service teams.
EVOX CC Cloud Smart was configured to deliver core call center capabilities including cloud-based call routing, agent desktop sessioning, interactive voice response, queue management, and CTI-enabled CRM workflows. The implementation emphasized rapid provisioning of customer-service extensions and simplified reassignments, reducing administrative overhead associated with personnel moves.
The deployment targeted OB Design's customer-service organization in Taiwan as a CRM-aligned contact center solution, accelerating onboarding of new support staff and enabling faster team expansion. Governance changes focused on operationalizing cloud extension management and standardizing agent onboarding procedures to take advantage of the centralized EVOX CC Cloud Smart provisioning and administration.
Reported outcomes from the EVOX customer story include reduced time spent on personnel moves and an accelerated pace of team growth, achieved through simplified extension management and faster onboarding of new support staff.
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