Discover the latest software purchases and digital transformation initiatives being undertaken by Oceana Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6053 Oceana Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Oceana Group has purchased the following applications: CA Service Desk Manager for IT Service Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Oceana Group is running and its propensity to invest more and deepen its relationship with CA Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Oceana Group revenues, which have grown to $420.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Oceana Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Oceana Group is a fishing company in South Africa, incorporated in 1918, and its an important participant in the Namibian fishing sector. Oceana provided employment to 6 053 employees, of whom 4 765 are directly employed and 1 288 indirectly employed.
Scope and Challenges
Oceana Group has successfully implemented CA Service Management solutions to optimize their IT operations and raise customer service levels.
The company required technology that would improve service delivery to its users, and that could be implemented quickly. CA Service Desk Manager’s reporting capabilities allow the company to manage company performance levels and record changes made to the system.
Outcome and Implications
After implementation of CA Service Management solutions, equipped with an integrated view of all service requests in process, Oceana can quickly identify bottlenecks as well as persistent system faults, thus allowing IT to hone in on the root causes of issues.
CA Service Management also gives Oceana the ability to pinpoint—and thus reward—the high performers within the department. In addition, comprehensive reporting makes it easy to monitor the service provided by Oceana Group’s IT vendors.
Oceana Group is also planning to extend CA Service Management to its procurement, creditors and HR departments to help manage interactions with users more effectively.
“Global trends are seeing internal IT department’s position themselves as genuine service providers to the business, and no longer as cost centers.
Leading companies like Oceana Group are relying on CA Service Management to make this change successfully,
and establishing IT as a true strategic enabler of the business,” -said Gary Lawrence, managing director, CA Southern Africa.
“Improved service delivery and fast implementation is what we wanted – and it’s what we got from CA,” - said oy Hilton, Oceana Group’s Chief Information Officer.
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|CA Technologies||Legacy Applications||CA Service Desk Manager||IT Service Management||ITSM||n/a||n/a||2015||2015|
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