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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Ocmexico Embalaje Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2019 2019
Audio Video and Web Conferencing Collaboration 2020 2020
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2022 2022
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Pimcore Software Legacy Pimcore PIM Product Information Management eCommerce n/a 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
BeCloud Legacy BeCloud BeInContact Call Center CRM n/a 2020 2020
In 2020 Ocmexico Embalaje implemented BeCloud BeInContact as its omnichannel Call Center platform to support a global technical help desk and customer service operations. The deployment targeted continuous coverage for international support, enabling 24/7 qualified support through added international numbers and mobile agent access, with the implementation scope focused on customer service and support processes in Italy and an extension to Mexico. BeCloud BeInContact was provisioned as an omnichannel contact platform, configured to present unified agent-facing workflows consistent with Call Center operations, including voice access via international numbers and mobile app client support for remote technicians. The implementation emphasized centralized contact handling and orchestration of inbound customer interactions to improve responsiveness across channels. The project included an explicit integration with SAP to connect case and service transaction data between the contact platform and enterprise back-office records, supporting the technical help desk use case. Operational coverage centered on the Italy support base with expansion to Mexico to provide global support coverage for field and remote service teams. Governance and process changes aligned support delivery to the new platform, with the rollout concentrating on standardizing customer service and support processes and enabling continuous availability. According to the vendor case study the initiative improved response times and broadened global support coverage while consolidating omnichannel routing and mobile-enabled agent access under BeCloud BeInContact.
Marketing Automation CRM 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Ocmexico Embalaje
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Ocmexico Embalaje Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Ocmexico Embalaje Technographics

Ocmexico Embalaje is a Manufacturing organization based in Mexico, with around 18 employees and annual revenues of $7.0 million.

Ocmexico Embalaje operates a diverse technology stack with applications such as Cisco Webex Meetings, Pimcore PIM and BeCloud BeInContact, covering areas like Audio Video and Web Conferencing, Product Information Management and Call Center.

Ocmexico Embalaje has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems, Pimcore Software and BeCloud.

Ocmexico Embalaje recently adopted applications including Slack Connect in 2022, Cloudflare CDN in 2021 and Adobe Connect in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Ocmexico Embalaje’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Ocmexico Embalaje’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Ocmexico Embalaje technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.