Mexico City, 11560,
Mexico
Ocmexico Embalaje Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ocmexico Embalaje and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18 Ocmexico Embalaje employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ocmexico Embalaje has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Pimcore PIM for Product Information Management in 2017, BeCloud BeInContact for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ocmexico Embalaje is running and its propensity to invest more and deepen its relationship with Cisco Systems , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ocmexico Embalaje revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ocmexico Embalaje intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pimcore Software | Legacy | Pimcore PIM | Product Information Management | eCommerce | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BeCloud | Legacy | BeCloud BeInContact | Call Center | CRM | n/a | 2020 | 2020 |
In 2020 Ocmexico Embalaje implemented BeCloud BeInContact as its omnichannel Call Center platform to support a global technical help desk and customer service operations. The deployment targeted continuous coverage for international support, enabling 24/7 qualified support through added international numbers and mobile agent access, with the implementation scope focused on customer service and support processes in Italy and an extension to Mexico.
BeCloud BeInContact was provisioned as an omnichannel contact platform, configured to present unified agent-facing workflows consistent with Call Center operations, including voice access via international numbers and mobile app client support for remote technicians. The implementation emphasized centralized contact handling and orchestration of inbound customer interactions to improve responsiveness across channels.
The project included an explicit integration with SAP to connect case and service transaction data between the contact platform and enterprise back-office records, supporting the technical help desk use case. Operational coverage centered on the Italy support base with expansion to Mexico to provide global support coverage for field and remote service teams.
Governance and process changes aligned support delivery to the new platform, with the rollout concentrating on standardizing customer service and support processes and enabling continuous availability. According to the vendor case study the initiative improved response times and broadened global support coverage while consolidating omnichannel routing and mobile-enabled agent access under BeCloud BeInContact.
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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