Odyssey Logistics
3545 Whitehall Park Dr.,
Charlotte, 28273, NC,
United States
Charlotte, 28273, NC,
United States
1 704-529-6300
Transportation
Odyssey Logistics Technographics
Odyssey Logistics Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Odyssey Logistics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 Odyssey Logistics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Odyssey Logistics has purchased the following applications: RadiusOne AR Suite for AR Automation in 2023, Ruby Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Odyssey Logistics is running and its propensity to invest more and deepen its relationship with HighRadius , Ruby , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Odyssey Logistics revenues, which have grown to $1.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Odyssey Logistics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Odyssey Logistics Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP Financial Management | n/a | 2023 | 2023 |
In 2023, Odyssey Logistics implemented RadiusOne AR Suite as a core AR Automation initiative. RadiusOne AR Suite was positioned to centralize and standardize accounts receivable processes across the company’s finance organization. The implementation emphasized HighRadius Cash and Collections solutions, with configuration focused on automated cash application and exception-based matching, electronic remittance handling, and structured collections workflows and dispute tracking. These functional modules were configured to support rule-based prioritization, aging-driven outreach, and case management for receivables. Program execution moved into a managed enterprise program phase under a Senior Information Technology Program Manager during Feb 2024 to Dec 2024, with explicit responsibilities for program management and budget management. Rollout governance included phased deployments across corporate finance, collections, and credit functions, combined with change management activities and operational handoffs to accounts receivable teams. The narrative centers on Odyssey Logistics, RadiusOne AR Suite, and AR Automation, describing the implementation architecture dominated by Cash and Collections capabilities and the program governance that guided the rollout.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Odyssey Logistics implemented Ruby Live Chat on its corporate website. Ruby Live Chat is deployed as a web-embedded conversational interface classified in the Chatbots and Conversational AI category, serving as the primary site-level channel for initial customer engagement.
The Ruby Live Chat implementation emphasizes real-time messaging, proactive chat invitations, canned responses and operator handoff workflows, and transcript capture for follow up. Ruby Live Chat is configured to support both synchronous agent conversations and asynchronous message pickup, aligning with standard chat routing, availability windows and canned response libraries used in conversational deployment patterns.
Operational ownership is centered in digital customer engagement and customer service functions, with governance focused on chat usage policies, escalation pathways to human agents and routing rules that distinguish support inquiries from lead qualification interactions. Ruby Live Chat is instrumented on the public website to surface conversations to staffed contact centers and to provide a persistent messaging channel for site visitors.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Odyssey Logistics deployed Microsoft 365 to support Collaboration across its organization. The implementation is referenced on the company website and was provisioned for a 2,600 employee transportation company headquartered in the United States.
The Microsoft 365 deployment configured core Collaboration capabilities, including enterprise email, real-time communications, and cloud document collaboration. The implementation used Microsoft 365 services such as Exchange Online, SharePoint Online, Microsoft Teams and OneDrive for Business to provide co-authoring, shared document libraries, and persistent chat and meeting workflows.
Operational coverage focused on corporate and operations teams in the United States, centralizing productivity tooling and standardizing user access and content collaboration. Governance elements included tenant-level policy controls, role based access patterns for business functions, and managed provisioning to align collaboration workflows with operational processes.
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Intelligent Document Processing | Content Management |
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2024 | 2024 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2019 | 2020 |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Transportation Management | SCM |
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2015 | 2016 |
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Transportation Management | SCM |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Odyssey Logistics
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Odyssey Logistics Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Odyssey Logistics Technographics
Odyssey Logistics is a Transportation organization based in United States,
with around 2600 employees and annual revenues of $1.17 billion.
Odyssey Logistics operates a diverse technology stack with applications such as
RadiusOne AR Suite, Ruby Live Chat and Microsoft 365,
covering areas like AR Automation, Chatbots and Conversational AI and Collaboration.
Odyssey Logistics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, Ruby and Microsoft.
Odyssey Logistics recently adopted applications including
Transflo Unite in 2024, RadiusOne AR Suite in 2023 and McLeod LoadMaster in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Odyssey Logistics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Odyssey Logistics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Odyssey Logistics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.