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OhMD Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Twilio Legacy Twilio Rich Communication Services Collaboration Collaboration n/a 2025 2025
In 2025, OhMD implemented Twilio Rich Communication Services to modernize patient communications and appointment workflows in the United States. The deployment combined Twilio Rich Communication Services with ConversationRelay and the Nia voice assistant as part of a portal-free patient engagement strategy, and OhMD began testing RCS templates and interactive carousels in 2025 before deploying live capabilities for early adopter practices later that year. The technical configuration emphasized RCS templates, interactive carousels, conversational threading via ConversationRelay, and voice orchestration through Nia, enabling multimodal patient interactions for scheduling, confirmations, and follow up. These Collaboration capabilities were configured to support scheduling automation, patient self service flows, and clinician communication handoffs consistent with healthcare messaging workflows. Operational coverage targeted patient communications, scheduling teams, and clinical support across US practices with an initial rollout to early adopter clinics in 2025, using staged testing and template iteration prior to live activation. Governance centered on template approval and controlled template rollout to maintain message consistency across practices. OhMD projected approximately 60% improvement in self-service first-call resolution as a stated outcome tied directly to the Twilio Rich Communication Services deployment.
IT Decision Makers and Key Stakeholders at OhMD
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by OhMD Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD OhMD Technographics

OhMD is a Healthcare organization based in United States, with around 95 employees and annual revenues of $21.0 million.

OhMD operates a diverse technology stack with applications such as Twilio Rich Communication Services, covering areas like Collaboration.

OhMD has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Twilio.

OhMD recently adopted applications including Twilio Rich Communication Services in 2025, highlighting its ongoing modernization strategy.

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