Burlington, 5401, VT,
United States
OhMD Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by OhMD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 95 OhMD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OhMD has purchased the following applications: Twilio Rich Communication Services for Collaboration in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OhMD is running and its propensity to invest more and deepen its relationship with Twilio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OhMD revenues, which have grown to $21.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OhMD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Rich Communication Services | Collaboration | Collaboration | n/a | 2025 | 2025 |
In 2025, OhMD implemented Twilio Rich Communication Services to modernize patient communications and appointment workflows in the United States. The deployment combined Twilio Rich Communication Services with ConversationRelay and the Nia voice assistant as part of a portal-free patient engagement strategy, and OhMD began testing RCS templates and interactive carousels in 2025 before deploying live capabilities for early adopter practices later that year.
The technical configuration emphasized RCS templates, interactive carousels, conversational threading via ConversationRelay, and voice orchestration through Nia, enabling multimodal patient interactions for scheduling, confirmations, and follow up. These Collaboration capabilities were configured to support scheduling automation, patient self service flows, and clinician communication handoffs consistent with healthcare messaging workflows.
Operational coverage targeted patient communications, scheduling teams, and clinical support across US practices with an initial rollout to early adopter clinics in 2025, using staged testing and template iteration prior to live activation. Governance centered on template approval and controlled template rollout to maintain message consistency across practices. OhMD projected approximately 60% improvement in self-service first-call resolution as a stated outcome tied directly to the Twilio Rich Communication Services deployment.
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