Garden Grove, 92841, CA,
United States
Omniseal Solutions Technographics
Omniseal Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Omniseal Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Omniseal Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Omniseal Solutions has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2022, Hubspot CRM for CRM in 2022, New Relic APM for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Omniseal Solutions is running and its propensity to invest more and deepen its relationship with Salesforce , HubSpot , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Omniseal Solutions revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Omniseal Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Omniseal Solutions Tech Stack and Enterprise Applications
Omniseal Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Omniseal Solutions implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment represents a Chatbots and Conversational AI implementation intended to handle web-based customer inquiries and routing to internal agents, with the full application name Salesforce Chat used for agent-facing workflows.
The implementation emphasized standard chat capabilities, including a website-embedded chat widget, pre-chat intake forms, canned responses and transcript capture to standardize interactions. Real-time routing and presence-based agent assignment were configured to direct sessions to the appropriate support or sales resource, aligning chat handling with existing support workflows.
Operational coverage centered on the corporate website and the customer support and sales support functions, managed by internal service desk teams within the United States. Configuration and rollout included phased activation on the public site, agent onboarding and training, chat routing rule configuration and transcript retention policies to govern conversation handling and auditability.
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Omniseal Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, Omniseal Solutions deployed Hubspot CRM in the CRM category. The deployment is surfaced on their public website, where Hubspot CRM captures inbound leads and records contact interactions through embedded web forms and tracking.
Hubspot CRM was configured to centralize contact and company records, manage deal pipelines, and capture web form submissions and email engagement. Functional capabilities implemented include contact management, activity timeline and communication logging, deal stage orchestration, and basic marketing form and list segmentation workflows consistent with CRM usage.
The implementation uses the cloud-hosted application embedded on the corporate website to seed the CRM with prospect data and web behavior signals, supporting sales and marketing processes. Operational coverage is focused on commercial functions, including sales pipeline management, marketing lead capture, and service intake workflows, with data routed into Hubspot CRM from website touchpoints.
Governance emphasized a single source of truth for contact data and standardized lead routing and workflow automation inside Hubspot CRM. Configuration centered on record deduplication settings, pipeline stage definitions, and form-to-deal mappings to align commercial teams around consistent CRM-driven processes.
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Omniseal Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, Omniseal Solutions implemented New Relic APM. New Relic APM is deployed on the Omniseal Solutions website to instrument the public web application and capture real time performance telemetry as part of an Application Performance Management effort.
The deployment emphasizes application instrumentation, transaction tracing, metrics collection, dashboard visualization, and alerting, using New Relic APM capabilities to surface response times, error rates, and throughput across web endpoints. Configuration includes server side and browser tracing to provide end to end visibility and prebuilt APM dashboards for operational monitoring. The implementation leverages New Relic APM to centralize application health signals for the site.
Operational ownership is centered with web operations, application engineering, and DevOps teams who use New Relic APM dashboards and alerts for triage and performance analysis of the company website. Governance and incident workflows align with standard Application Performance Management practices, with monitoring artifacts and alert policies configured against the New Relic APM instrumentation on the site.
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Omniseal Solutions TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Omniseal Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Omniseal Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Omniseal Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Omniseal Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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