One Call
841 Prudential Dr., Suite 204,
Jacksonville, 32207, FL,
United States
Jacksonville, 32207, FL,
United States
1 866-697-2680
Healthcare
One Call Technographics
One Call Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by One Call and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 One Call employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that One Call has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2016, Kore.ai for Chatbots and Conversational AI in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems One Call is running and its propensity to invest more and deepen its relationship with Oracle , Coupa Software , Kore.ai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing One Call revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for One Call intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
One Call Tech Stack and Enterprise Applications
One Call ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016, One Call implemented Oracle Cloud ERP as its ERP Financial platform. The deployment encompassed Oracle Cloud Financial, Procurement and Project modules configured using Oracle Fusion R12 and focused on consolidating finance and project accounting capabilities for a national healthcare services provider.
The implementation included Financial modules with General Ledger configuration and core accounting workflows, Procurement modules for requisition to purchase order processing, and Project Portfolio Management for project cost capture and billing. The project notes specify direct assignment to implement Oracle GL and PPM modules, indicating focused configuration of ledger structures, chart of accounts, project costing, and project accounting controls.
Operational scope covered finance, procurement and project management functions across One Call’s United States operations, aligning transactional processing and project financials for clinical and service delivery lines. Governance emphasized module-level configuration and cross-functional workflow alignment between finance, procurement and project teams, with rollout activities grounded in Oracle Cloud ERP and Oracle Fusion R12 technical and functional patterns.
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Expense Management | ERP |
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2016 | 2016 |
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One Call AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kore.ai | Legacy | Kore.ai | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, One Call deployed Kore.ai in the Chatbots and Conversational AI category to provide conversational automation for its contact center and telecommunications operations. The Kore.ai implementation was positioned to deliver call deflection and agent assist capabilities, integrating conversational flows, intent classification, dialog management, and outbound engagement to reduce live-agent demand and automate routine customer interactions.
Kore.ai was configured to operate within One Call's broader contact center ecosystem, with explicit integration into the Genesys Platform to enable voice channel automation and call routing orchestration. Deployment choices aligned with the enterprise hybrid cloud strategy, allowing the conversational layer to interoperate with cloud platforms used by the company and to be managed by DevOps and Infrastructure teams for availability and scalability.
Operational ownership and governance were established through the Technology Architecture Domain within Enterprise Architecture, with Infrastructure and Cloud Engineering leading rollout planning, standardized I&O and technology domain workflows, and orchestration of DevOps pipelines for continuous delivery. The implementation impacted Telecommunications, Contact Center operations, DevOps, and IT Operations, requiring coordinated incident response and monitoring practices to support bot performance and escalation to human agents.
The deployment delivered conversational automation capabilities using Kore.ai that improved call deflection and agent efficiency, and it was executed in an organizational context that contributed to HITRUST and SOC 2 Type 2 readiness activities. Ongoing operational responsibilities included lifecycle management, model tuning, and integration maintenance to preserve conversational accuracy and alignment with contact center routing policies.
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One Call Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, One Call implemented Cisco Webex Meetings for Audio Video and Web Conferencing on its public website. The deployment surfaces Cisco Webex Meetings as an embedded meeting and join experience on One Call's site, enabling external stakeholders to initiate or join virtual sessions directly from the corporate web presence.
Configuration aligns to common Audio Video and Web Conferencing capabilities including scheduled and ad hoc meetings, browser-based join, screen sharing, in-meeting participant controls, and recording for session capture. Cisco Webex Meetings is presented as the primary web-accessible conferencing layer, with UI flows instrumented on the website to handle meeting creation, attendee entry, and host controls.
Operational scope is explicitly external-facing via the public website, supporting customer engagement and provider or partner interactions, while adhering to standard conferencing governance such as meeting scheduling controls and recording policies. The implementation emphasizes web-embedded conferencing workflows and site-level meeting orchestration rather than describing desktop client or back-end telephony integrations.
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Collaboration | Collaboration |
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2013 | 2013 |
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One Call Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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One Call CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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One Call IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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One Call CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at One Call
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP & Chief Financial Officer | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Director of Procurement | Director | Procurement | |
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Senior Director of IT Business Applications | Director | IT | |
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VP Finance | VP | Finance | |
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Senior Finance Manager | Manager | Finance | |
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Senior VP Financial Planning & Analysis | VP | Finance | |
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Vice President of Finance | VP | Finance | |
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CHRO | CXO | HR | |
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Regional Human Resources Business Partner | Manager | HR | |
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Director Sales Technology – Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by One Call Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from One Call IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the One Call digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD One Call Technographics
One Call is a Healthcare organization based in United States,
with around 2000 employees and annual revenues of $500.0 million.
One Call operates a diverse technology stack with applications such as
Oracle Cloud ERP, Kore.ai and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
One Call has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Kore.ai and Cisco Systems.
One Call recently adopted applications including
Kore.ai in 2022, Cisco Webex Meetings in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of One Call’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates One Call’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete One Call technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.