One Call Insurance
First Point, Balby Carr Bank,
Doncaster, DN4 5JQ,
United Kingdom
Doncaster, DN4 5JQ,
United Kingdom
44 20 3738-7300
Insurance
One Call Insurance Technographics
One Call Insurance Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by One Call Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 389 One Call Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that One Call Insurance has purchased the following applications: Key IVR Payment IVR for Payment Processing in 2019, Acturis Insurance Platform for Insurance ERP in 2021, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems One Call Insurance is running and its propensity to invest more and deepen its relationship with Key IVR , Callstream , Acturis or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing One Call Insurance revenues, which have grown to $67.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for One Call Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
One Call Insurance Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Key IVR | Legacy | Key IVR Payment IVR | Payment Processing | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, One Call Insurance deployed Key IVR Payment IVR to provide continuous self-service and agent-assisted payment capabilities in the Payment Processing category, addressing a growing volume of payment only calls to the contact centre and outbound collections activity. The deployment targeted collection of renewals, debt and excess payments, enabling customers to complete transactions without agent interaction and supporting One Call Insurance business processes across its UK operations.
Key IVR Payment IVR was configured with two principal capability streams, self-service Payment IVR lines and an advanced Agent Assisted Payments solution, both delivered as PCI DSS compliant payment workflows. The Payment IVR lines were matched to One Call Insurance business processes to support 24 7 payments, while the Agent Assisted Payments implementation ensured sensitive payment data did not reach One Call systems, helping to de-scope internal network environments.
The solution integrated with One Call Insurance existing gateway arrangements to route card transactions and was configured to trigger automated outbound messages from multiple departments via the IVR to remind customers of due or missed payments. Operational coverage included the contact centre and collections teams and extended across One Call Insurance business divisions that handle renewals, excesses and short term insurance product payments.
Governance and rollout focused on aligning IVR prompts and routing to internal collections workflows and on configuring PCI DSS controls for both unattended and agent assisted channels. Outcomes explicitly delivered included continuous 24 7 payment availability, reduced need for live agent handling of payment calls, and network de scoping through removal of sensitive payment data from One Call systems.
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2014 | 2014 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acturis | Legacy | Acturis Insurance Platform | Insurance ERP | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, One Call Insurance implemented the Acturis Insurance Platform. The Acturis Insurance Platform is an Insurance ERP deployed to consolidate core insurer workflows for One Call Insurance, a United Kingdom P&C insurer with approximately 389 employees and reported revenue of 67,000,000.
The deployment centered on standard Insurance ERP capabilities, including policy administration, underwriting configuration, rating and pricing engines, billing and commission processing, and document management. The Acturis Insurance Platform was configured to support configurable business rules, role based access controls, and automated policy lifecycle workflows to align with insurer underwriting and servicing practices.
Operational coverage focused on insurer business functions, specifically policy administration, underwriting, broker management, billing, and claims intake across One Call Insurance operations in the United Kingdom. The implementation aligned the Acturis Insurance Platform with end to end insurance processing terminology and operational workflows, positioning the application as the primary Insurance ERP for these functions.
Governance changes emphasized centralized policy configuration and standardized workflows, with the Acturis Insurance Platform used to enforce underwriting rules and consistent servicing procedures. Documentation and configuration stewardship were structured to support ongoing policy and pricing updates within the Insurance ERP environment. The narrative links One Call Insurance, Acturis Insurance Platform, Insurance ERP and core insurance business functions to clarify scope and system role.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 One Call Insurance implemented WhosOn Hybrid Chat on its public website. The deployment uses WhosOn Hybrid Chat in the Chatbots and Conversational AI category to provide a web-based conversational layer that supports customer service and prospective policy inquiries.
Configuration centers on a hybrid chat architecture where automated conversational flows handle routine queries and escalate to live agents for complex issues, consistent with common Chatbots and Conversational AI patterns. The implementation is delivered through an embedded website chat widget and includes session queuing and transcript capture to preserve context during agent handoffs. Scripted conversational flows and agent-assisted escalation are primary functional components applied to contact centre workflows.
Operational coverage is focused on contact centre and customer service functions, routing inbound website conversations into existing support queues and claims intake processes. Governance emphasizes ongoing tuning of conversational scripts, escalation rules, and transcript review to maintain service consistency. WhosOn Hybrid Chat therefore represents One Call Insurance's use of WhosOn Hybrid Chat in the Chatbots and Conversational AI category to support customer service on the company website.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2017 | 2017 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2016 | 2016 |
|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at One Call Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by One Call Insurance Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD One Call Insurance Technographics
One Call Insurance is a Insurance organization based in United Kingdom,
with around 389 employees and annual revenues of $67.0 million.
One Call Insurance operates a diverse technology stack with applications such as
Key IVR Payment IVR, Acturis Insurance Platform and WhosOn Hybrid Chat,
covering areas like Payment Processing, Insurance ERP and Chatbots and Conversational AI.
One Call Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Key IVR, Acturis and Parker Software.
One Call Insurance recently adopted applications including
LexisNexis ThreatMetrix in 2022, Acturis Insurance Platform in 2021 and WhosOn Hybrid Chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of One Call Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates One Call Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete One Call Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.