OpenGov
660 3rd Street, Suite 100,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 650-336-7167
Professional Services
OpenGov Technographics
OpenGov Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OpenGov and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 OpenGov employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OpenGov has purchased the following applications: Zuora Billing for Subscription and Recurring Billing in 2021, TeamSupport SnapEngage for Chatbots and Conversational AI in 2019, Tableau for Analytics and BI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OpenGov is running and its propensity to invest more and deepen its relationship with Zuora , TeamSupport , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OpenGov revenues, which have grown to $126.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OpenGov intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OpenGov Tech Stack and Enterprise Applications
OpenGov ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zuora | Legacy | Zuora Billing | Subscription and Recurring Billing | ERP | n/a | 2021 | 2021 |
In 2021, OpenGov implemented Zuora Billing as its Subscription and Recurring Billing platform. Zuora Billing is deployed to manage subscription commerce surfaced on OpenGov's website and to serve as the central system for recurring revenue administration.
The implementation focuses on subscription lifecycle management, pricing and product catalog configuration, recurring invoice generation, and account level billing controls. Zuora Billing has been configured to support billing cycles, metered and recurring plan handling, tax determination, and automated dunning workflows consistent with Subscription and Recurring Billing operations.
Zuora Billing is integrated with OpenGov's public website to enable subscription signups, checkout flows, and self service account management, linking web driven customer activity to the billing ledger. Operational scope covers finance, revenue operations, and customer success functions that rely on the system for invoice issuance and subscription status.
Governance centers on centralized billing ownership within finance, standardized subscription and invoicing processes, and formal change workflows for account updates and billing corrections. The deployment positions Zuora Billing as the authoritative Subscription and Recurring Billing system for OpenGov, aligning product catalog, billing rules, and operational procedures across billing and customer operations.
|
OpenGov AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 OpenGov deployed TeamSupport SnapEngage on its public website. OpenGov implemented the TeamSupport SnapEngage web chat widget to support customer engagement workflows, situating TeamSupport SnapEngage within the Chatbots and Conversational AI category and aligning the application to front-line customer support functions.
Configuration emphasized conversational flows typical of Chatbots and Conversational AI, including session-based lead capture, automated routing to agents, agent handoff and session transcript capture to convert site visitors into actionable support inquiries. The deployment covered OpenGov's public-facing website touchpoints and governance was managed through support and customer success team playbooks, with responsibility for chat configuration, response templates and moderation retained by the internal support organization.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
OpenGov Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
|
OpenGov Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2013 | 2013 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
OpenGov Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2018 | 2018 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
OpenGov CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing, Sales Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
OpenGov ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
|
|
|
|
Incident Management | ITSM |
|
2022 | 2022 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2021 | 2021 |
|
OpenGov PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Test Automation Platform | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
OpenGov IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
OpenGov CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at OpenGov
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by OpenGov Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OpenGov IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OpenGov digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD OpenGov Technographics
OpenGov is a Professional Services organization based in United States,
with around 850 employees and annual revenues of $126.0 million.
OpenGov operates a diverse technology stack with applications such as
Zuora Billing, TeamSupport SnapEngage and Tableau,
covering areas like Subscription and Recurring Billing, Chatbots and Conversational AI and Analytics and BI.
OpenGov has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zuora, TeamSupport and Tableau Software.
OpenGov recently adopted applications including
Tableau in 2022, Atlassian StatusPage in 2022 and Zuora Billing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OpenGov’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OpenGov’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OpenGov technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.