OptumRx
OptumRx Technographics
OptumRx Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OptumRx and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 OptumRx employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OptumRx has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2017, Quadient Neopost DS-180i Folder Inserter for Mailing System in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OptumRx is running and its propensity to invest more and deepen its relationship with Oracle , SAP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OptumRx revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OptumRx intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OptumRx Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, OptumRx implemented Oracle E-Business Suite as an ERP Financial deployment to onboard an $18B business entity serving Specialty Prescriptions, focusing implementation effort on Supply Chain and Financials. The engagement centered on configuring core financial ledgers and supply chain transactional flows within Oracle E-Business Suite to support the new business entity's operational requirements.
Configuration and functional design work included creation of a new Legal Entity and the establishment of SLA and ADR rules for the business entity, alongside design of user interfaces, workflow orchestration, business process definitions, and workload management tools. The Oracle E-Business Suite implementation addressed both Supply Chain and Financials modules with detailed functional and technical designs to support transaction routing, approvals, and period-end controls.
Delivery followed an Agile Scrum model with a dedicated development lead responsible for functional design and development oversight, authoring user stories and acceptance criteria, and producing functional and technical design artifacts. The program delivered more than 30 designed solutions across ten two week sprints and produced a successful and accepted Proof of Concept for the configuration of the new Legal Entity and SLA/ADR rules.
Operational scope emphasized department level coverage across supply chain and finance functions for the Specialty Prescriptions business entity, with governance implemented through sprint based acceptance criteria and solution signoff workflows. Oracle E-Business Suite served as the central ERP Financial system underpinning the redesigned processes and tooling.
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Expense Management | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017 OptumRx implemented UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management to formalize time off and absence workflows across its retail operations. The deployment focused on core absence and leave management capabilities, aligned policy automation, and integration with existing time and attendance operations managed by Kronos Workforce Central components.
The implementation included configuration and extension of multiple functional modules, notably Attendance and Leave of Absence policy engines, Accruals, Workforce Timekeeper, Scheduler and Advanced Scheduler components such as schedule groups, schedule templates, schedule generator, forecaster, workload planner and staffing assistant. Configuration work covered access profiles, payroll definitions, pay codes, display and labor level entries, employee groups, comments and transfer sets, supporting bargaining unit rules and union contract requirements captured by subject matter experts.
Integrations and interface work were explicit parts of the project, encompassing Person Import, Payroll Import and Export, Punch Import and Export, Accruals Import and Schedule Import and Export. The team developed inbound and outbound interface APIs and used Dell Boomi to link PeopleSoft with Kronos Workforce Dimensions functionality, supported ADP payroll file flows and maintained data exchange with mobile device management. Mobile platform support included Workforce Device Manager configuration, geo fenced and non geo fenced device profiles, and JDA Vortex mobile notifications to preserve mobile clocking and schedule visibility.
Governance and operational readiness included user acceptance testing across personas such as employee, manager, payroll admin and HR admin, ongoing production support for time and attendance, absence management and accruals modules, and periodic system software upgrades for testing and roll forward. Compliance work explicitly targeted audit findings, assisting OptumRx with unsigned timecards and incomplete Auto Time LMS training in remote desert locations, while SME involvement ensured configuration best practices and requirements traceability from union contracts.
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Absence and Leave Management | HCM |
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2017 | 2017 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadient Neopost DS-180i Folder Inserter | Mailing System | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, OptumRx deployed the Quadient Neopost DS-180i Folder Inserter as a Mailing System. The implementation placed the Quadient Neopost DS-180i Folder Inserter at the center of OptumRx mail operations to handle high volume letter folding and insertion for transactional communications.
The solution was configured to process prior authorization, reorder and membership letters, with automation of folding, insertion and batch stacking consistent with Mailing System functional workflows. Configuration emphasized document type handling and batch segmentation to keep distinct letter classes separate through the inserter and downstream sorting stages.
Operational integration included direct handling of finished output from the AIMS printing system and handoffs to Neopost envelope stuffing machines, with staff operating, supplying and removing finished mailpieces from both the AIMS printing system and the Neopost envelope stuffing machines. Mailroom processes separated batches by type and document for carrier staging, specifically preparing sorted loads for USPS and Pitney Bowes pickup and delivery.
Governance focused on mailroom workflow orchestration and carrier staging controls, embedding quality checks at the inserter output and defined handoff procedures between printing, inserting and carrier pickup. The deployment emphasized centralized mail handling and standardized batch separation to support consistent pickup and delivery operations.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse Appliance | IaaS |
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2015 | 2015 |
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Database Management | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at OptumRx
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by OptumRx Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OptumRx IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OptumRx digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD OptumRx Technographics
OptumRx is a Retail organization based in United States,
with around 700 employees and annual revenues of $200.0 million.
OptumRx operates a diverse technology stack with applications such as
Oracle E-Business Suite, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and Quadient Neopost DS-180i Folder Inserter,
covering areas like ERP Financial, Absence and Leave Management and Mailing System.
OptumRx has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Quadient.
OptumRx recently adopted applications including
SS&C Blue Prism in 2022, SAP Concur Expense in 2021 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OptumRx’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OptumRx’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OptumRx technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.