Optus
1 Lyonpark Road, Macquarie Park,
Sydney, 2113, NSW,
Australia
Sydney, 2113, NSW,
Australia
61 2 7233-2612
Communications
Optus Technographics
Optus Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Optus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Optus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Optus has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, SAP SuccessFactors Compensation for Compensation Management in 2010, SAP S/4 HANA Credit Management (FIN-FSCM-CR) for Credit Union Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Optus is running and its propensity to invest more and deepen its relationship with SAP , Capptoo , Edenred or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Optus revenues, which have grown to $5.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Optus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Optus Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Optus deployed SAP ERP ECC 6.0 in an ERP Financial environment to support core billing, reporting, and finance workflows across the organisation. The SAP ERP ECC 6.0 implementation ran alongside a broad technology program that included campaign reporting, billing consolidation, data warehousing, and customer-facing service projects intended to accelerate time to market and improve customer experience.
The deployment encompassed ERP Financial capabilities integrated with extensive reporting and ETL work, including Cognos reports and new cubes developed from information architecture through to operational rollout. Financial and billing configurations were aligned with functional data mapping rules as part of a high-visibility transformation project that redefined business architecture, and document management was implemented using ODM TRIM to govern transactional records.
Integrations were a core focus, with ETL processing for amalgamation of upstream and downstream feeds, Teradata used as the database for Digital Life, Broadband, prepaid and postpaid project data, and connectivity maintained for 2G and 3G service projects to web applications. The Gateway Territory Model was operationalized using feeds from Optus Networks EIS, Pacific Micro-Marketing, and the existing IDW to determine address serviceability and product holdings for ULL, Mobile HSDPA, and Cable TV, incorporating pair gain and geo-economic demographics.
Operational governance included delivery of a DR site and assistance with a Business Continuity Plan for the Workers Compensation department to define an optimum RPO, hardware capacity upgrades coordinated with the CIO for warehouse performance, and coordination of functional testing, defect matrix resolution, production audits, and release windows. The program also managed government and regulatory compliance projects such as DNCR, executed web and e-commerce development for a wholesale customer, and tracked problem dockets in Clarify while progressing Cognos reporting and billing consolidation into steady state operations.
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2010 | 2010 |
In 2010, Optus implemented SAP SuccessFactors Compensation as part of a broader SAP SuccessFactors suite deployment. The program explicitly targeted Compensation Management and extended core HCM coverage to Employee Central, PMGM, Recruitment Management, Onboarding, LMS, JAM, Reports, Succession, Career and Development Planning, and mobile access.
The SAP SuccessFactors Compensation implementation included configuration of compensation cycles, pay element structures, and workflow-based approval routing aligned to performance inputs, reflecting standard Compensation Management functional patterns. Configuration work referenced integration points with Employee Central for master data and with performance modules to support calibrated pay decisions, and the deployment included Reports Ad Hoc, ORD, and REALMS for operational and analytical reporting.
Integration architecture included a Boomi middleware layer to orchestrate data flows between SuccessFactors modules and on premise systems, together with mobile delivery for end user access. The implementation narrative specifies working relationships with SAP and vendor partners Accenture and DDG for quarterly release updates, technical upgrades, and escalation management, indicating a managed vendor upgrade cadence and middleware orchestration.
Governance and rollout emphasized workshop driven requirements gathering conducted with Accenture, HR stakeholder management and escalation handling, and formal testing, evaluation and approval gates for SuccessFactors solution changes. Ongoing maintenance covered keeping the SAP SuccessFactors suite current with quarterly release updates and technical upgrades coordinated through Accenture, DDG and Successfactors, while the solution architect role continued working with SAP on new solutions and escalations.
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Core HR | HCM |
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2020 | 2021 |
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Employee Experience | HCM |
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2020 | 2020 |
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Employee Recognition and Rewards Management | HCM |
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2017 | 2018 |
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Learning and Development | HCM |
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2015 | 2015 |
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Onboarding | HCM |
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2015 | 2015 |
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Onboarding | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2015 | 2015 |
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Performance and Goal Management | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Succession and Leadership Planning | HCM |
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2010 | 2010 |
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Talent Management | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2021 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA Credit Management (FIN-FSCM-CR) | Credit Union Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Optus implemented SAP S/4 HANA Credit Management (FIN-FSCM-CR) as part of a Credit Union Management initiative within its finance organization. The program was executed as a $2M delivery targeting enterprise credit controls, customer account segmentation, and consolidation of billing and post-sales processes across finance and Enterprise Sales Operations.
The SAP S/4 HANA Credit Management (FIN-FSCM-CR) implementation focused on configuring credit check engines, credit limit management, exposure monitoring, and automated credit decisioning consistent with Credit Union Management capabilities. The build followed an SDLC approach and delivered a complex enterprise credit management design tailored for automated credit assessments and rules-based workflows.
Integrations were implemented with the enterprise billing system and a vendor ordering system to support order orchestration and credit gating, and CRM-to-ServiceNow automation was introduced to streamline post-sales operations and sales commission processing in Enterprise Sales Operations. Customer account segmentation and migration activities were coordinated with Go To Market changes to maintain employee experience and customer experience during the transition.
Governance and rollout emphasized stakeholder engagement, regular steerco meetings with senior sponsors, business and stakeholder impact assessments, and a defined change journey to drive adoption across finance and sales functions. Program management included coordination of five external vendors, requirements workshops, scheduling, risk and issue management, and budget oversight led by the Senior Project Manager based in Sydney.
Outcomes recorded in program notes include successful delivery of the $2M SAP S/4 HANA Credit Management (FIN-FSCM-CR) implementation in 2022, orchestration of multiple vendor relationships, and influencing senior management decisions to resolve complex dependencies and reach the final solution.
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Field Service Management | ERP Services and Operations |
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2020 | 2022 |
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OSS/BSS | ERP Services and Operations |
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2017 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2021 | 2022 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Advanced Planning and Scheduling | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2009 | 2009 |
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Customer Experience | CRM |
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2019 | 2020 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Project Portfolio Management | PPM |
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2008 | 2008 |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2020 | 2020 |
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Sourcing | Procurement |
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2021 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2014 | 2014 |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2019 | 2019 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2014 | 2014 |
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Container Service | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2014 | 2014 |
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Database Management, Open-Source Database | IaaS |
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2018 | 2018 |
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Database Management, Open-Source Database | IaaS |
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2015 | 2015 |
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Infrastructure as Code (IaC) | IaaS |
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2019 | 2019 |
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Servers, Storage and Networking | IaaS |
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2011 | 2011 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Optus
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Optus Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Optus IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Optus digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Optus Technographics
Optus is a Communications organization based in Australia,
with around 8000 employees and annual revenues of $5.10 billion.
Optus operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP SuccessFactors Compensation and SAP S/4 HANA Credit Management (FIN-FSCM-CR),
covering areas like ERP Financial, Compensation Management and Credit Union Management.
Optus has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
Optus recently adopted applications including
commercetools Commerce in 2024, SAP S/4 HANA Credit Management (FIN-FSCM-CR) in 2022 and Salesforce Commerce Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Optus’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Optus’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Optus technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.