About the Customer
Optus telecommunication company in Australia provides mobile, telephony, internet, satellite, entertainment and business network services to more than 10 million customers each day. They offer a range of pre- and post-paid mobile plans allowing customers to choose a plan that best suits their data and price needs for themselves and their families.
Scope and Challenges
Optus needed a platform that would assign the right number of staff to the right stores at the right time, which will improve employee retention and overall customer satisfaction. In 2017, the company selects Dayforce HCM Solution.
Outcome and Implications
With the chosen HCM Application, Optus has significantly transformed HR processes on a global scale, managing to overhaul their manual scheduling processes.
Optus successfully maximized the value of Dayforce HCM technology.
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