Santa Clara, 95054, CA,
United States
ORDR Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ORDR and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90 ORDR employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ORDR has purchased the following applications: Sage Intacct for ERP Financial in 2020, Freshworks Freshteam ATS for Applicant Tracking System in 2020, Terminus Chat Experiences for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ORDR is running and its propensity to invest more and deepen its relationship with Sage , Freshworks , Terminus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ORDR revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ORDR intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, ORDR implemented Sage Intacct as its ERP Financial application to centralize finance and accounting workflows for the company. The initial implementation emphasized financial consolidation and the need for automated cash flow visibility across the finance function.
ORDR configured Sage Intacct and extended the platform with the Payference cash flow management application available in the Sage Intacct marketplace. Payference is Sage Intacct certified and provides autonomous cash flow management and forecasting, combining accounts receivable, accounts payable, purchase orders and bank transactions to deliver actionable analytics and an intuitive dashboard.
Integrations were established between Sage Intacct and Payference to enable real time cash visibility, forecasting driven by machine learning, and operational linking of AR, AP, PO and bank feeds. The operational scope of the implementation centered on the finance and accounting team, supporting the CFO and Head of Finance with tools for collections assistance and burn rate forecasting.
Governance and process changes focused on replacing manual spreadsheet based forecasting with an automated cash management workflow orchestrated through Payference integrated with Sage Intacct. Outcomes explicitly reported by ORDR include increased productivity and more efficient cash management, enabling finance staff to focus on higher value items and more timely business decision making.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshworks Freshteam ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, ORDR deployed Freshworks Freshteam ATS. ORDR uses Freshworks Freshteam ATS as its Applicant Tracking System and exposes job postings through its public career site at https://ordr.freshteam.com/jobs, making the application surface available directly on the company website.
The Freshworks Freshteam ATS implementation focuses on core recruiting modules typical of an Applicant Tracking System, including job requisition publishing, candidate application intake, resume and profile management, configurable candidate pipelines, interview scheduling, and offer letter workflows. Configuration is proportionate to ORDRs scale, supporting centralized HR and distributed hiring manager access, role based permissions, and automated candidate status transitions.
Operational ownership sits with HR and Talent Acquisition, with the system handling the end to end candidate experience from career site application through interview orchestration. Integration is explicitly through the career site hosted at https://ordr.freshteam.com/jobs, enabling direct application capture and applicant tracking without other named third party integrations.
Governance was implemented through standardized hiring workflows and approval gates to formalize requisition review and candidate progression, with hiring managers and HR users using the Freshworks Freshteam ATS interface for requisition management and candidate evaluation. The deployment reflects a SaaS career portal approach appropriate for a 90 employee professional services firm, aligning recruiting operations with the Applicant Tracking System.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Terminus | Legacy | Terminus Chat Experiences | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, ORDR deployed Terminus Chat Experiences on its public website. The deployment uses Terminus Chat Experiences as a Chatbots and Conversational AI solution to provide website-based lead capture, visitor qualification, and customer engagement for the professional services firm. The chat interface is web-embedded and operates as a front-line conversational touchpoint, offering asynchronous messaging and real-time chat capabilities to site visitors.
Configuration focused on conversational flows, form capture, intent recognition, canned responses, and routing rules that escalate conversations to sales or support channels consistent with Chatbots and Conversational AI functional patterns. The implementation scope centers on marketing and sales touchpoints on the website, with governance and content ownership aligned to marketing and revenue operations for script maintenance and response workflows. Terminus Chat Experiences supports session-level conversation tracking and analytics to inform follow-up by sales and customer success, and integrations with CRM or ticketing systems were not specified in the available source.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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