Otago Regional Council
Otago Regional Council Technographics
Otago Regional Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Otago Regional Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11 Otago Regional Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Otago Regional Council has purchased the following applications: Olympic Go for Absence and Leave Management, Time and Attendance in 2017, Microsoft 365 for Collaboration in 2017, FreshDesk Customer Support for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Otago Regional Council is running and its propensity to invest more and deepen its relationship with Olympic , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Otago Regional Council revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Otago Regional Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Otago Regional Council Tech Stack and Enterprise Applications
Otago Regional Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olympic | Legacy | Olympic Go | Absence and Leave Management, Time and Attendance | HCM | n/a | 2017 | 2018 |
In 2017, Otago Regional Council selected Olympic Go. Otago Regional Council implemented Olympic Go in the Absence and Leave Management,Time and Attendance category to centralize HR and finance timekeeping for approximately 170 staff across the Otago region, aligning the application with payroll, rostering, absence tracking and expense capture business functions.
The Olympic Go deployment delivered mobile time and expense entry, absence and leave management workflows, and approval routing to support field staff and office teams. The Go solution was delivered on time and on budget and went live in September 2018, providing mobile self service capture and automated submission to finance for reconciliation and cost allocation.
Operational coverage emphasized HR and finance timekeeping processes, with configuration focused on mobile entry, standardized submission and approval processes, and cost recovery coding for project and operational spend. Governance changes concentrated on centralized timekeeping ownership and standardized workflows across sites, improving accountability and enabling more consistent cost recovery.
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Otago Regional Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Otago Regional Council implemented Microsoft 365. The Microsoft 365 deployment is the organization’s primary Collaboration platform and is noted as being used on the council website. The deployment was provisioned as a cloud hosted Microsoft 365 tenant to centralize collaboration and communication services.
Configuration reflected standard Microsoft 365 functional modules, including Exchange Online for organizational email, SharePoint Online for document libraries and intranet content, OneDrive for Business for individual file storage and sync, and Microsoft Teams for real time collaboration and meetings. These capabilities were configured to support document sharing, versioning, secure access, and team communication workflows consistent with Collaboration applications.
Operational coverage aligned with the council’s compact staffing model and focused on core administrative and staff users across the organization. Governance and operational controls were applied at the tenant level, including centralized user provisioning, role based access controls, and document governance policies to manage public facing content that is surfaced through the council website. The narrative ties Otago Regional Council to Microsoft 365, Collaboration, and cloud hosted collaboration services used to support administrative functions and public document access.
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Otago Regional Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022 Otago Regional Council implemented FreshDesk Customer Support. The FreshDesk Customer Support instance is embedded on the council website to capture public-facing inquiries and to serve as the organization primary Customer Support channel, consolidating citizen requests into a single intake point.
Deployment is a vendor hosted cloud model sized for a small regional government organization, using web widget ticket creation, email ticket ingestion, and a knowledge base consistent with Customer Support category capabilities. Operational coverage focuses on citizen-facing services and administrative users who manage ticket queues, apply service categorization, and escalate complex matters to internal teams. Governance centers on role based access control, ticket lifecycle procedures, and audit trails to maintain public sector accountability for case handling.
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Tag Management | CRM |
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2017 | 2017 |
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Otago Regional Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2023 | 2023 |
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Otago Regional Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Otago Regional Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Otago Regional Council CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Otago Regional Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Otago Regional Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Otago Regional Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Otago Regional Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Otago Regional Council Technographics
Otago Regional Council is a Government organization based in New Zealand,
with around 11 employees and annual revenues of $1.0 million.
Otago Regional Council operates a diverse technology stack with applications such as
Olympic Go, Microsoft 365 and FreshDesk Customer Support,
covering areas like Absence and Leave Management, Time and Attendance, Collaboration and Customer Support.
Otago Regional Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Olympic, Microsoft and Freshworks.
Otago Regional Council recently adopted applications including
Freshservice in 2023, FreshDesk Customer Support in 2022 and Microsoft Azure Monitor in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Otago Regional Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Otago Regional Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Otago Regional Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.