Las Vegas, 89131, NV,
United States
PAC International Technographics
PAC International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PAC International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 PAC International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PAC International has purchased the following applications: My Live Chat for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2019, Invoca Call Tracking for Call Tracking and Recording in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PAC International is running and its propensity to invest more and deepen its relationship with My Live Chat , Microsoft , Invoca or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PAC International revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PAC International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PAC International Tech Stack and Enterprise Applications
PAC International AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, PAC International implemented My Live Chat on its public website. PAC International uses My Live Chat, a Chatbots and Conversational AI solution, to enable real-time visitor engagement and to support customer support and sales functions through a conversational UI.
The deployment is a web-embedded chat widget providing a visitor-facing chat interface, real-time agent sessions, session transcripts, and basic automated responses and canned replies consistent with Chatbots and Conversational AI capabilities. Configuration and administration are managed by a small internal team, and the solution is instrumented across customer-facing pages to capture live inquiries and maintain chat session records.
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PAC International Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, PAC International implemented Microsoft 365 to provide Collaboration capabilities across its small business operations. The implementation is a cloud hosted Microsoft 365 tenant provisioned to support core Collaboration functions, focused on email, meetings, and document collaboration for a compact team structure.
The Microsoft 365 rollout leverages standard Collaboration modules including Exchange Online, Microsoft Teams, SharePoint, and OneDrive to enable messaging, meetings, and content management workflows. Tenant level administration is indicated with centralized user provisioning and basic governance controls appropriate for a 10 person organization, and public website source references confirm Microsoft 365 assets are in use on the company website.
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PAC International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoca | Legacy | Invoca Call Tracking | Call Tracking and Recording | CRM | n/a | 2020 | 2020 |
In 2020 PAC International deployed Invoca Call Tracking on its website. PAC International implemented Invoca Call Tracking to enable Call Tracking and Recording, instrumenting web-to-call attribution and inbound phone analytics for its retail operations.
The implementation centered on embedding Invoca Call Tracking scripts and provisioning trackable phone numbers on the corporate site, leveraging call tracking and recording capabilities and call analytics modules typical of the Call Tracking and Recording category. Operational coverage focused on marketing and customer engagement functions, with configuration and governance oriented toward attributing calls to digital touchpoints, recording inbound conversations for quality review, and updating call handling and lead routing workflows for a small retail organization.
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CRM | CRM |
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2004 | 2004 |
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Tag Management | CRM |
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2020 | 2020 |
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PAC International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at PAC International
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| President | CXO | Finance | ||||
| VP Operations | VP | Operations | ||||
| National Sales and Technical Manager | Manager | Sales |
Apps Being Evaluated by PAC International Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||