Kuala Lumpur, 50350,
Malaysia
Pacific & Orient Insurance Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacific & Orient Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 272 Pacific & Orient Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacific & Orient Insurance has purchased the following applications: pacific & orient GBSEIS for Insurance Policy Administration in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacific & Orient Insurance is running and its propensity to invest more and deepen its relationship with Pacific & Orient or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacific & Orient Insurance revenues, which have grown to $114.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacific & Orient Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pacific & Orient | Legacy | pacific & orient GBSEIS | Insurance Policy Administration | ERP Services and Operations | n/a | 2010 | 2011 |
In 2010, Pacific & Orient Insurance implemented pacific & orient GBSEIS for Insurance Policy Administration, deploying a vendor product suite from P&O Global Technologies to support its general insurance operations and agent channel across Malaysia. The pacific & orient GBSEIS implementation was positioned to manage core policy administration workflows and to enable online servicing for agents and claims handling.
The deployment included management information system capabilities with inferred module usage that identifies GBSEIS as the insurer's policy administration and management information system and IAGENT as the agency portal for agent self service. Functional capabilities observed include policy issuance and administration workflows, agency portal transaction processing, claims online servicing, and management information reporting consistent with Insurance Policy Administration requirements.
Operational scope covered the insurer's general insurance business and the agent distribution channel across Malaysia, centralizing policy administration and agent servicing workflows. Governance and rollout emphasized agent self service adoption and online policy transaction processing, with the implementation surfaced through the insurer's public agent and claims portals. The program is described as improving agent self service and online policy transactions.
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