Oak Brook, 60523, IL,
United States
Pacific Service Credit Union Technographics
Pacific Service Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacific Service Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Pacific Service Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacific Service Credit Union has purchased the following applications: Bottomline ePay for Payment Processing in 2020, LoanCenter for Loan Management in 2006, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacific Service Credit Union is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , LoanCenter , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacific Service Credit Union revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacific Service Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pacific Service Credit Union Tech Stack and Enterprise Applications
Pacific Service Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP | n/a | 2020 | 2020 |
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Pacific Service Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LoanCenter | Legacy | LoanCenter | Loan Management | ERP Services and Operations | n/a | 2006 | 2006 |
In 2006, Pacific Service Credit Union implemented LoanCenter as its Loan Management platform to support indirect auto lending and dealer channel processing. LoanCenter was deployed to manage consumer auto loan decisioning and intake workflows, positioning LoanCenter Consumer as the central decisioning component for indirect loans.
The implementation concentrated on LoanCenter Consumer decisioning capabilities and dealer submission intake, with configuration of rules-based automated auto-loan decisioning and underwriting queues to support dealer-originated applications. Functional coverage included automated decision rules, application intake from dealer channels, and downstream loan booking and servicing workflows typical of Loan Management deployments.
Integrations were explicit and central to the deployment, Pacific Service Credit Union participated in the CU Direct and APPRO Systems integration that connects CUDL dealer submissions into LoanCenter Consumer, enabling dealer-submitted applications to flow into LoanCenter for automated decisioning. The architecture emphasized a straight-through processing path from CUDL dealer submissions through the APPRO Systems connector into LoanCenter Consumer decision logic, supporting dealer workflow automation in Northern California.
Operational changes focused on aligning underwriting and dealer operations to the embedded decision rules and dealer assignment workflows within LoanCenter, with governance processes to manage rule sets and exception handling. The sourced case notes indicate the integration supported improved approval rates and streamlined dealer workflows, outcomes that were driving factors for using LoanCenter as the credit union's Loan Management solution.
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Pacific Service Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
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Pacific Service Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Content Management | Content Management |
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2019 | 2019 |
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Pacific Service Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2018 | 2018 |
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Pacific Service Credit Union ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2024 | 2024 |
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Pacific Service Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Pacific Service Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Pacific Service Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pacific Service Credit Union Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||