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Payfirma
Location
1185 W Georgia St Ste 740,
Vancouver, V6E 4E6, BC,
Canada
Website
https://www.payfirma.com/
Phone
1 800-747-6883
Artw industry
Professional Services
Employee
Revenue

Payfirma Technographics

Payfirma Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Payfirma and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Payfirma employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Payfirma has purchased the following applications: Supportbench for Customer Support in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Payfirma is running and its propensity to invest more and deepen its relationship with Supportbench or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Payfirma revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Payfirma intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Payfirma Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Supportbench Legacy Supportbench Customer Support CRM n/a 2024 2024 In 2024, Payfirma implemented Supportbench to centralize customer support operations. Payfirma adopted Supportbench's analytics and ticketing to provide its small support team visibility into 800 to 1,000 monthly cases across Canada and the U.S. This deployment positioned Supportbench as the Customer Support application handling case intake, routing, and performance tracking for customer service. Configuration emphasized analytics, dashboards, and workflow automation, with Supportbench's ticketing used for case management, SLA tracking, and first-response orchestration. Functional modules implemented included ticketing, analytics dashboards, and automated workflows, enabling unified case queues and metric-driven prioritization for a small team. Operational scope covered customer support across Canada and the U.S., processing roughly 800 to 1,000 monthly cases, and impacted frontline support and support management functions. Governance changes focused on process standardization, dashboard-driven performance reviews, and automated escalation paths, and outcomes reported included halving average resolution time and improved first-response metrics as published by Supportbench.
IT Decision Makers and Key Stakeholders at Payfirma
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Payfirma Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Payfirma Technographics

Payfirma is a Professional Services organization based in Canada, with around 10 employees and annual revenues of $1.0 million.

Payfirma operates a diverse technology stack with applications such as Supportbench, covering areas like Customer Support.

Payfirma has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Supportbench.

Payfirma recently adopted applications including Supportbench in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Payfirma’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Payfirma’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Payfirma technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.