Paypal Ireland
Ballycoolin Business Park, Ballycoolin Rd, Blanchardstown,
Dublin, D15 VNC4,
Ireland
Dublin, D15 VNC4,
Ireland
353 1 761 7395
Banking and Financial Services
Paypal Ireland Technographics
Paypal Ireland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Paypal Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Paypal Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Paypal Ireland has purchased the following applications: Workday HCM for Core HR in 2021, SAP Concur Expense for Expense Management in 2018, Avaya Control Manager for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Paypal Ireland is running and its propensity to invest more and deepen its relationship with Workday , UKG , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Paypal Ireland revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Paypal Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Paypal Ireland Tech Stack and Enterprise Applications
Paypal Ireland HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, PayPal Ireland implemented Workday HCM as its Core HR solution to centralize employee records and support payroll-related workflows for its EMEA entities. Workday HCM was configured to unify core employee master data, position and time type attributes including Full time designations, and to serve as the authoritative HR system feeding downstream payroll processes.
The implementation emphasized functional capabilities aligned with Core HR, including employee data management, time tracking interfaces, payroll file population and templates, and capture of equity-related transactions within payroll periods. Workday HCM was used to populate additional pay and personnel data required by payroll processors, and configuration covered month end payroll activities and statutory reporting data extraction.
Integrations were established with outsourced payroll providers and referenced payroll middleware, explicitly including ADP Streamline for vendor processing and submissions. The environment supported end to end handoffs from HR and time tracking systems through to third party payroll vendors, and included data flows for filings and payments to local tax authorities and external agencies.
Governance focused on operational controls, documented process flows and reconciliations, case tracking for employee payroll issues, and coordination between payroll, HR, finance and tax functions. Workday HCM was embedded into workflows for internal and external audit collaboration, escalation of exceptions beyond operational scope, and continuous process documentation to ensure compliance with local EMEA statutory requirements.
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Payroll | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2018 | 2018 |
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Paypal Ireland ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2018 | 2018 |
In 2018, PayPal Ireland implemented SAP Concur Expense to centralize Expense Management for IT travel and executive expense processing. The rollout targeted support for the Director of IT for EMEA and APAC and covered cross‑regional travel and meeting expenses for a team of forty, extending operational coverage to EMEA, APAC and US engagements.
SAP Concur Expense was configured to enforce company policy driven expense processing, capture and reconcile receipts, and produce expense reporting for travel cost actual versus budget. The implementation emphasized policy enforcement, approval workflow orchestration and exception reporting, aligning day to day expense submission with established governance and compliance requirements.
Operational usage reflected intensive coordination between travel planning and expense capture, including multi trip itineraries to EMEA, APAC and the US, booking flights to specific requirements, ground transport and hotel reservations, plus event and on site meeting logistics such as room bookings and video conference facilities. The system supported expense processing tied to executive meetings, offsites in Berlin and Singapore, and recurring local events at the Dublin site, consolidating spend data for IT and administrative teams.
Governance activities centered on processing expenses in accordance with company policy using SAP Concur Expense and collating anomalies for review, creating a single source of record for travel and expense transactions. The implementation linked expense submission workflows to approval and reporting processes, providing structured oversight for IT travel and executive expense management within PayPal Ireland.
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2020 | 2020 |
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Paypal Ireland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Control Manager | Call Center | CRM | n/a | 2015 | 2015 |
In 2015, PayPal Ireland implemented Avaya Control Manager to centralize management for its Call Center contact center operations. The deployment targeted a large Avaya call centre environment used by customer service teams, focusing on centralized administration and operational visibility.
Avaya Control Manager was configured to provide centralized provisioning, configuration management, and operational monitoring for telephony and unified communications assets. Functional scope included device lifecycle management, software orchestration, and administrative segregation to support telecoms operations and system administrators.
Integrations explicitly included Avaya Aura, Avaya Unified Messaging, and Avaya CMS as the core communications and reporting systems managed by Avaya Control Manager. A contractor provided Avaya telecoms support and administration in Dublin, supporting the large call centre environment and the integrated Avaya components.
Rollout and governance were executed with contractor led support across a five month engagement from March 2015 to July 2015, with operational handover activities to internal support teams. Governance emphasized centralized administrative controls, configuration auditing, and operational runbook establishment for ongoing call centre management.
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Customer Analytics | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2007 | 2007 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2007 | 2007 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Paypal Ireland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2021 | 2021 |
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Paypal Ireland Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Paypal Ireland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Paypal Ireland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Paypal Ireland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Paypal Ireland Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Paypal Ireland
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Service Director | Director | Customer Service | |
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Senior Vice President, Customer Success, Sales Ops and Sales Enablement | VP | Sales | |
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VP Customer Solutions | VP | Customer Service | |
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Director, Customer Success | Director | Customer Service | |
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Director Global Customer Operations | Director | Customer Service | |
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Apps Being Evaluated by Paypal Ireland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Paypal Ireland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Paypal Ireland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Paypal Ireland Technographics
Paypal Ireland is a Banking and Financial Services organization based in Ireland,
with around 3000 employees and annual revenues of $1.20 billion.
Paypal Ireland operates a diverse technology stack with applications such as
Workday HCM, SAP Concur Expense and Avaya Control Manager,
covering areas like Core HR, Expense Management and Call Center.
Paypal Ireland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, SAP and Avaya.
Paypal Ireland recently adopted applications including
Workday HCM in 2021, Workday Payroll in 2021 and Workday Recruiting in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Paypal Ireland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Paypal Ireland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Paypal Ireland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.