AI Buyer Insights:

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● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

PayPay
Location
YOTSUYA TOWER 1-6-1, Yotsuya,
Shinjuku-ku, 160-0004,
Japan
Website
https://www.about.paypay.ne.jp/
Phone
n/a
Artw industry
Banking and Financial Services
Employee
Revenue

PayPay Technographics

PayPay Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by PayPay and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 PayPay employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that PayPay has purchased the following applications: Zeals AI for Chatbots and Conversational AI in 2026, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, WordPress for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems PayPay is running and its propensity to invest more and deepen its relationship with Zeals , Google , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing PayPay revenues, which have grown to $175.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PayPay intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

PayPay Tech Stack and Enterprise Applications

PayPay AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zeals Legacy Zeals AI Chatbots and Conversational AI AI-Powered Application n/a 2026 2026
In 2026, PayPay deployed Zeals AI on its public website. Zeals AI is a Chatbots and Conversational AI application used to manage web-based customer engagement and support workflows for PayPay, the Japan-based payments and financial services company with approximately 700 employees. The implementation embeds the Zeals AI conversational interface as a site-hosted widget and configures standard chatbot capabilities including intent classification, FAQ automation, guided response flows, session persistence, and escalation triggers to human agents. Configuration work emphasized conversation scripting, response template management, and natural language understanding tuned to web support interactions. Operational ownership for Zeals AI is centered in PayPays web customer engagement and support teams, with content governance processes for script approval and ongoing maintenance. The deployment covers public-facing support and product help pages on the company website, and operational monitoring was defined to capture conversational logs and usage patterns for iterative tuning. Governance and rollout were organized around phased content approvals and a cross-functional review process involving product, support, and compliance stakeholders. Zeals AI was provisioned to allow continuous script iteration and operational oversight without changes to backend transactional systems.
PayPay Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2019 2019
PayPay Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Automattic Legacy WordPress Web Content Management Content Management n/a 2022 2022
PayPay CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2022 2022
Customer Data Platform CRM 2019 2019
Customer Experience CRM 2023 2023
Data Management Platform CRM 2019 2019
Data Management Platform CRM 2020 2020
Digital Advertising Platform CRM 2019 2019
Digital Advertising Platform CRM 2019 2019
Digital Advertising Platform CRM 2019 2019
Digital Advertising Platform CRM 2022 2022
Digital Advertising Platform CRM 2022 2022
Marketing Analytics CRM 2018 2018
Marketing Analytics CRM 2019 2019
Marketing Analytics CRM 2020 2020
Marketing Automation CRM 2019 2019
Tag Management CRM 2018 2018
Tag Management CRM 2018 2018
Tag Management CRM 2019 2019
PayPay ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2022 2022
PayPay TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2022 2022
Governance, Risk and Compliance TRM 2024 2024
PayPay PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2020 2020
Apps Development PaaS 2021 2021
PayPay IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2024 2024
Cloud Storage IaaS 2018 2018
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2026 2026
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
Domain Name System (DNS) IaaS 2018 2018
PayPay CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2019 2019
Secure Sockets Layer (SSL) CyberSecurity 2024 2024
Web Application Firewalls (WAF) CyberSecurity 2024 2024

IT Decision Makers and Key Stakeholders at PayPay

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by PayPay Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PayPay IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PayPay digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD PayPay Technographics
PayPay is a Banking and Financial Services organization based in Japan, with around 700 employees and annual revenues of $175.0 million.
PayPay operates a diverse technology stack with applications such as Zeals AI, Google Workspace (Formerly Google G-Suite) and WordPress, covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
PayPay has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zeals, Google and Automattic.
PayPay recently adopted applications including Zeals AI in 2026, Amazon CloudFront in 2026 and OneTrust CookiePro in 2024, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PayPay’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates PayPay’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PayPay technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.