Payworld
138, Udyog Vihar , Phase - 1,
Gurugram, 122001,
India
Gurugram, 122001,
India
91 124 382 8844
Utilities
Payworld Technographics
Payworld Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Payworld and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Payworld employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Payworld has purchased the following applications: Floatbot AI Platform for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, FreshDesk Customer Support for Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Payworld is running and its propensity to invest more and deepen its relationship with Floatbot , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Payworld revenues, which have grown to $43.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Payworld intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Payworld Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Floatbot | Legacy | Floatbot AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Payworld implemented the Floatbot AI Platform, deploying a Chatbots and Conversational AI solution to address high volumes of routine customer inquiries. The organization launched an intelligent virtual assistant named Mira to provide fast, automated responses and to serve as a first line of support for new and existing users, shifting real time query handling into an automated conversational layer.
Configuration focused on authoring conversational workflows and encoding Payworld service information into the platform, creating a knowledge driven dialogue model that routes user intents to scripted replies and contextual follow up prompts. Functional capabilities implemented included natural language understanding oriented intent classification, dialogue orchestration through defined workflows, FAQ and knowledge base provisioning, and fallback handling to preserve response quality for undefined queries.
Operational scope centered on customer support functions within Payworld, with internal teams responsible for creating and maintaining service content and conversational workflows. Governance emphasized content ownership and workflow updates by Payworld subject matter experts, enabling the Floatbot AI Platform to divert repeat queries to Mira and to deliver on demand information to users without requiring external implementation partners.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Payworld implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. Publicly available site metadata and provider references show Google Workspace (Formerly Google G-Suite) is used to manage corporate email and collaboration services for the company.
The deployment leverages Google Workspace cloud hosted SaaS capabilities, including Gmail for email, Google Drive for shared storage, Google Docs and Sheets for real time document collaboration, Google Calendar for scheduling, and Google Meet for video conferencing. These Collaboration capabilities support document co editing, shared drive management, calendaring workflows, and internal communications across teams.
Architecture is cloud native and administered through the Google Admin console, which provides centralized account provisioning, user and group management, and access controls consistent with standard Collaboration governance. The implementation emphasizes cloud tenancy and SaaS management rather than on premise infrastructure, aligning operational ownership with IT and business application administrators.
Payworld Google Workspace (Formerly Google G-Suite) Collaboration supports corporate communications and document workflow functions across the organization, providing a unified collaboration fabric for office teams and internal business processes. Public site references indicate the application is an active component of Payworlds collaboration stack.
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2023 | 2023 |
In 2023, Payworld deployed FreshDesk Customer Support on its public website to centralize customer-facing inquiries. The FreshDesk Customer Support instance is provisioned as a cloud-hosted SaaS application embedded via a website support widget and web forms for direct ticket creation. The implementation targets the Customer Support function and routes website-originated customer contacts into a centralized ticketing workflow for resolution and tracking. The deployment leverages Customer Support capabilities such as multichannel ticketing, knowledge base access, and SLA-based queueing.
Configuration emphasized ticket lifecycle management with automated routing, priority assignment, and knowledge base publishing for self-service support. Integrations are focused on website-embedded ticket capture and email-to-ticket intake as primary intake mechanisms for the support team. Governance was implemented through defined ticket ownership, escalation paths, and SLA policies to structure workflows and handoffs within Payworld�s support organization. The arrangement reflects a SaaS-first, channel-centric support model using FreshDesk Customer Support to consolidate and operationalize inbound support from Payworld's website.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Payworld
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Payworld Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Payworld IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Payworld digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Payworld Technographics
Payworld is a Utilities organization based in India,
with around 300 employees and annual revenues of $43.0 million.
Payworld operates a diverse technology stack with applications such as
Floatbot AI Platform, Google Workspace (Formerly Google G-Suite) and FreshDesk Customer Support,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Support.
Payworld has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Floatbot, Google and Freshworks.
Payworld recently adopted applications including
FreshDesk Customer Support in 2023, Microsoft 365 in 2021 and Amazon EC2 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Payworld’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Payworld’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Payworld technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.