Wauwatosa, 53222, WI,
United States
Penzeys Spices Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Penzeys Spices and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Penzeys Spices employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Penzeys Spices has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Microsoft 365 for Collaboration in 2015, Ucommerce for eCommerce in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Penzeys Spices is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Ucommerce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Penzeys Spices revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Penzeys Spices intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
In 2020, Penzeys Spices implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial system, replacing Microsoft Dynamics AX. The rollout centralized core finance and operational processes to support the company wide needs across finance, operations, inventory, call center and retail point of sale business functions.
The Microsoft Dynamics 365 for Finance and Operations deployment included configured modules for Finance and Operations, inventory management, call center order management, and Retail Point of Sale. Configuration work focused on financial ledger structure, inventory location and lot controls, POS transaction flows, and call center order entry and fulfillment workflows consistent with ERP Financial functional patterns.
Key integrations implemented connected the Dynamics 365 for Finance and Operations instance to external systems for credit card processing, logistics and shipping providers, and the company eCommerce portal. Integration design used common ERP integration patterns with API based connectors and middleware to synchronize orders, payments and inventory states between the application and external services.
Governance was organized with an internal Information Technology Business Consultant serving as primary liaison between business leaders and technology, leading the implementation and cross functional coordination. Rollout and change governance emphasized phased deployments, configuration control and cross department alignment across retail stores, call center operations and corporate finance to align processes and maintain transactional integrity.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Penzeys Spices implemented Microsoft 365 to standardize collaboration and productivity across its retail stores and corporate office. Penzeys Spices implemented Microsoft 365 in the Collaboration category to connect store associates, merchandising teams, and finance personnel and to formalize weekly communications with the corporate office.
The implementation emphasized Microsoft 365 core capabilities, including Exchange Online for email and scheduled weekly reporting, SharePoint Online for centralized recipe content and collaborative recipe authoring, OneDrive for file synchronization, Microsoft Teams for real time coordination, and Office applications such as Excel for inventory entry and daily finance tracking. Store staff used Excel within Microsoft 365 to capture inventory counts and record daily finances for transport to the bank, while corporate teams aggregated trend feedback and product suggestions through SharePoint and Exchange.
Operational scope covered retail operations and corporate functions, aligning customer assistance and in store recipe creation with centralized content management and reporting. Governance centered on SharePoint content publishing controls, standardized document templates for recipes and inventory logs, and a regular communication cadence using Exchange and Teams to support cross functional coordination.
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Collaboration | Collaboration |
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2012 | 2012 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ucommerce | Legacy | Ucommerce | eCommerce | eCommerce | n/a | 2015 | 2015 |
In 2015 Penzeys Spices implemented Ucommerce to power its eCommerce storefront on the company website. The implementation focused on moving product merchandising and online order capture onto Ucommerce, making the application the primary platform for online sales and storefront operations.
Configuration concentrated on category-aligned eCommerce capabilities within Ucommerce, including product catalog management, SKU and variant handling, pricing and promotions configuration, shopping cart and checkout workflows, customer account management, and order capture for web transactions. Ucommerce was used as the central point for catalog-driven pages and checkout orchestration, with site-level configuration tuned for retail catalog presentation and transaction flows.
Operational coverage was the corporate web storefront serving Penzeys Spices retail operations in the United States, impacting e-commerce, merchandising, marketing, customer service, and order fulfillment teams. The deployment was scoped to the public-facing site and associated operational processes rather than to broader enterprise systems.
Governance shifted to centralized content and catalog authoring workflows within Ucommerce, with product updates, pricing changes, and promotion scheduling managed through the platform. Order processing and customer service workflows were structured around orders captured by Ucommerce, orienting operational runbooks and fulfillment handoffs to the application.
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Shipping Management | eCommerce |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2018 | 2018 |
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