Pet Supplies Plus
17197 N Laurel Park Dr #402,
Livonia, 48152, MI,
United States
Livonia, 48152, MI,
United States
1 734-793-6600
Retail
Pet Supplies Plus Technographics
Pet Supplies Plus Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pet Supplies Plus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Pet Supplies Plus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pet Supplies Plus has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2021, Paychex myStaffingPro Applicant Tracking Software for Applicant Tracking System in 2014, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pet Supplies Plus is running and its propensity to invest more and deepen its relationship with Microsoft , PayPal , Paychex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pet Supplies Plus revenues, which have grown to $825.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pet Supplies Plus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pet Supplies Plus Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | Sunrise Technologies | 2021 | 2022 |
In 2021, Pet Supplies Plus implemented Microsoft Dynamics 365 for Finance and Operations as part of a broader move to Microsoft Dynamics 365 Commerce and Dynamics 365 Finance to address end of support for Microsoft Dynamics AX. The project targeted a complex franchise model supporting more than 250 owners and over 600 stores across 40 states, consolidating more than 300 franchise owner accounts into a redesigned deployment architecture. This engagement was delivered by Sunrise Technologies and is categorized as ERP Financial.
The ERP Financial implementation included Commerce and Finance functionality, with Commerce covering retail operations including point of sale, inventory management, purchasing workflows including accounts payable, and integrated e-commerce sales. Finance provided full financials and back-office accounting capabilities, and the overall configuration emphasized record-level security to partition franchise access. Microsoft Dynamics 365 for Finance and Operations served as the core application platform for unified retail and financial workflows.
Sunrise Technologies redesigned the architecture to split franchise owner accounts across two separate cloud instances, enabling controlled data sharing and simpler maintenance while preserving franchisee autonomy. The cloud-based design reduced database sizing requirements, application resource consumption, and system customization burdens. The core phase completed in 15 months, with back-office operations going live in October 2021 and POS systems following five months later, and Sunrise continues phased rollouts to stores nationwide.
Governance and process changes included a move from hundreds of legal entities to a model using record-level access, which reduced entity proliferation and simplified corporate reporting. Franchise owners received limited, record-level access allowing them to control operational workflows without exposing broader corporate data. The architecture also created a foundation for potential future capabilities such as enabling franchise owners to adopt Dynamics 365 for in-house accounting.
Explicit outcomes reported included consolidated and streamlined franchise owner accounts, easier data sharing to improve the franchisee experience, dramatically reduced data storage issues, and better protected business data through record-level security. The redesign and cloud migration also reduced expected ERP and infrastructure costs and lowered ongoing maintenance complexity.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paychex | Legacy | Paychex myStaffingPro Applicant Tracking Software | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Pet Supplies Plus deployed Paychex myStaffingPro Applicant Tracking Software as its Applicant Tracking System on the company careers site. Paychex myStaffingPro Applicant Tracking Software was configured to capture online applications, host job postings, and route candidate records into a centralized recruiting queue on the website, positioning the application as the primary online intake point for corporate and store level hiring. The Applicant Tracking System supported standard applicant workflows used by talent acquisition teams and served as the visible careers portal endpoint according to the published careers URL.
Configuration emphasized core ATS modules such as job requisition publishing, candidate management, resume parsing, workflow orchestration, and basic reporting and record retention capabilities consistent with an Applicant Tracking System. The system was operated by HR and store hiring teams to manage candidate status, schedule interviews, and maintain applicant records, with governance focused on standardized screening and communication workflows. Integrations are documented only for the website career flow from the provided source, and no additional external system integrations are specified.
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Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Pet Supplies Plus deployed Adobe Connect to enable Audio Video and Web Conferencing capabilities on its public website. Adobe Connect was embedded on the company website to host live webinars, customer-facing virtual events and interactive streaming sessions.
Configuration emphasized standard Adobe Connect functional modules, including persistent meeting rooms, content pods for shared documents and multimedia, audio and video streaming, real time chat, polling, and session recording. The implementation supported scheduled live sessions and on demand access to recorded event assets.
Operational coverage was centered on the website delivery channel, supporting marketing led webinars, product demonstrations and customer engagement touchpoints. Deployment practices included session moderation, attendee access controls and content management workflows to manage live events and recorded materials.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2024 | 2024 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2024 | 2024 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2024 | 2024 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Allocation and Replenishment | SCM |
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2024 | 2024 |
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Demand Forecasting and Planning | SCM |
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2025 | 2025 |
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Inventory Management | SCM |
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2015 | 2015 |
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Inventory Management | SCM |
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2018 | 2018 |
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Supply Chain Management | SCM |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Social Media Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2009 | 2009 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Pet Supplies Plus
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Pet Supplies Plus Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pet Supplies Plus IT executives and key decision makers. This section highlights Pet Supplies Plus's latest recorded technology evaluations, including Manhattan WMS for Warehouse Management on 2025-06-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pet Supplies Plus digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pet Supplies Plus Technographics
Pet Supplies Plus is a Retail organization based in United States,
with around 3000 employees and annual revenues of $825.0 million.
Pet Supplies Plus operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Paychex myStaffingPro Applicant Tracking Software and Adobe Connect,
covering areas like ERP Financial, Applicant Tracking System and Audio Video and Web Conferencing.
Pet Supplies Plus has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Paychex and Adobe Systems.
Pet Supplies Plus recently adopted applications including
Manhattan Active Planning in 2025, Sitecore Content Hub in 2024 and Sitecore Experience Platform in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pet Supplies Plus’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pet Supplies Plus’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pet Supplies Plus technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.