Pet Supplies Plus Digital Transformation Initiatives

About the Customer

Pet Supplies Plus is a retail pet supply business with 320 stores in 25 states. As a convenient alternative to big-box competitors, the company offers smaller stores located in easily accessible strip malls. Over the last few years, the company has been making various technology investments to keep pace with the needs of its customers, including pursuing the adoption of e-commerce capabilities. Investments began with an updated warehouse system, followed by the adoption of new product management and ERP systems.

Scope and Challenges

Pet Supplies Plus needed a way to ensure that the proper product assortment would always be available through all its channels. Such an effort requires an efficient information exchange between the retailer and its trading partners. 

Outcome and Implications

To optimize the speed and flexibility of its trading partner network, Pet Supplies Plus selected SPS Commerce Integrated Fulfllment—a cloud-based solution that automates the exchange of forms and information between retailers, suppliers, and 3PLs. With the adoption of e-commerce, Pet Supplies Plus finds that SPS Integrated Fulfillment helps it better manage the exchange of product information with suppliers.

Quotes

“We are now literally looking at the same data, and we don’t spend time wondering how our information is different. Also, we don’t spend time wondering how our information is different. Instead, we’re asking ourselves what is driving performance.”  - said, Derek Panfl, SVP of Merchandising, Pet Supplies Plus

 


17197 N Laurel Park Dr #402
Livonia, 48152 , MI
USA
+1 734-793-6600
https://www.petsuppliesplus.com/
Industry Employees Revenue
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Enterprise Software and Cloud Applications Purchased by Pet Supplies Plus


Vendor Old Product New Product Function Market Users VAR/SI When Live
SPS Commerce Manhattan SCALE SPS Commerce Fulfillment (EDI) Electronic Data Interchange SCM n/a n/a 2015 2015

IT Decision Makers and Key Stakeholders at Pet Supplies Plus


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