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Philippine Airlines
Location
PNB Financial Center, Diosdado Macapagal Blvd,
Pasay, 1300,
Philippines
Website
https://www.philippineairlines.com/
Phone
63 63 2777-5940
Artw industry
Transportation
Employee
Revenue

Philippine Airlines Technographics

Philippine Airlines Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Philippine Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5920 Philippine Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Philippine Airlines has purchased the following applications: Amadeus Altea Departure Control - Customer Management for Airport Management in 2017, Microsoft Power BI for Analytics and BI in 2018, Amazon EC2 for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Philippine Airlines is running and its propensity to invest more and deepen its relationship with Amadeus IT Group , Microsoft , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Philippine Airlines revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Philippine Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Philippine Airlines Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Amadeus IT Group Legacy Amadeus Altea Departure Control - Customer Management Airport Management ERP Services and Operations n/a 2017 2017 In 2017, Philippine Airlines deployed Amadeus Altea Departure Control - Customer Management as part of its Customer Relationship Management stack. The deployment focused on centralizing passenger-facing customer management for VIP handling, social media recovery, and Business Class engagement workflows within the carrier's Customer Experience function. The Amadeus Altea Departure Control - Customer Management implementation emphasized customer profile handling, case management for recovery scenarios, and orchestration of proactive passenger communications. Configuration work linked departure control passenger status to CRM-oriented workflows used to manage VIP enquiries, endorsements, and service recovery actions handled by contact center and social media teams. Integrations were implemented with Amadeus Altea Reservation Desktop and with the CRIS-CASA Accelya Customer Relationship Management Solution, while direct email marketing tools were used for relationship marketing. The Business Class Engagement project documented use of Sendinblue followed by a migration to C3, and automated messaging leveraged data feeds from the PAL Data Warehouse with Microsoft Power BI used for visualization and monitoring. Operational scope covered the Customer Experience organization including the Business Class Engagement Team, social media recovery officers, and BPO partners, with cross-functional governance involving IT, Marketing, and Legal. The rollout included a rapid Business Class Engagement launch completed in three months and a subsequent three-month migration from Sendinblue to C3 that resulted in automated preflight and postflight emails and was cited as contributing to the airline's digital acceleration.
Flight Management ERP Services and Operations 2025 2025
Reservation and Booking Management ERP Services and Operations 2024 2024
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Power BI Analytics and BI Analytics and BI n/a 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2018 2018
Content Delivery Network IaaS 2014 2014
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Apps Development PaaS 2022 2022
Operating System (OS) PaaS 2005 2005
Transactional Email PaaS 2019 2019
Transactional Email PaaS 2019 2019
Transactional Email PaaS 2017 2017
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2019 2019
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core HR HCM 2014 2014
Payroll HCM 2014 2014
Workforce Scheduling HCM 2023 2025
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Customer Data Platform CRM 2021 2021
Customer Experience CRM 2019 2019
Customer Support CRM 2018 2018
Digital Advertising Platform CRM 2013 2013
Digital Advertising Platform CRM 2014 2014
Marketing Analytics, Data Management Platform CRM 2022 2022
Marketing Automation CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Enterprise Content Management Content Management 2018 2018
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2014 2014
ERP Financial ERP Financial Management 2024 2025
IT Decision Makers and Key Stakeholders at Philippine Airlines
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Philippine Airlines Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Philippine Airlines Technographics

Philippine Airlines is a Transportation organization based in Philippines, with around 5920 employees and annual revenues of $2.50 billion.

Philippine Airlines operates a diverse technology stack with applications such as Amadeus Altea Departure Control - Customer Management, Microsoft Power BI and Amazon EC2, covering areas like Airport Management, Analytics and BI and Application Hosting and Computing Services.

Philippine Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amadeus IT Group, Microsoft and Amazon Web Services (AWS).

Philippine Airlines recently adopted applications including Lufthansa Systems Lido/Flight in 2025, IBS Software iFly RES PSS in 2024 and SAP S/4 HANA in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Philippine Airlines’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Philippine Airlines’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Philippine Airlines technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.