Philippine Airlines
PNB Financial Center, Diosdado Macapagal Blvd,
Pasay, 1300,
Philippines
Pasay, 1300,
Philippines
63 63 2777-5940
Transportation
Philippine Airlines Technographics
Philippine Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Philippine Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5920 Philippine Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Philippine Airlines has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, Oracle E-Business Suite HRMS for Core HR in 2014, Amadeus Altea Departure Control - Customer Management for Airport Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Philippine Airlines is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Ramco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Philippine Airlines revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Philippine Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Philippine Airlines Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014 Philippine Airlines completed an Oracle E-Business Suite R12 upgrade as an ERP Financial implementation focused on Finance, Payroll, and HR systems. The program ran from August 2013 through May 2014 and is recorded as an Oracle E-Business Suite R12 Upgrade associated with Fountainhead Technologies.
The deployment implemented core Financials modules alongside Payroll and HR components, with explicit project workstreams for Developing Financial Reports, Cheque Printing, and Data Conversion/Migration. Payroll work included balance initialization to establish opening payroll ledgers, and HR work included element entries migration for employee compensation data. Financials configuration targeted reporting, transaction posting, and accounts workflows consistent with ERP Financial functional patterns.
Data conversion and migration was a central technical activity, requiring extraction, reconciliation, and load workflows to align historical balances and payroll elements ahead of go live. The implementation scope covered corporate finance, payroll processing, and HR records, reflecting cross functional coordination between Finance and HR departments. Fountainhead Technologies is listed as associated to the project and is tied to delivery activities for reporting and migration tasks.
Governance measures included balance initialization controls and element migration validation to preserve payroll and HR data integrity, alongside development of financial reports to support accounting close processes. The Oracle E-Business Suite deployment followed R12 module orchestration typical of ERP Financial rollouts and provided a unified application platform for Philippine Airlines finance and HR operations.
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ERP Financial | ERP Financial Management |
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2024 | 2025 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Philippine Airlines implemented Oracle E-Business Suite HRMS as its Core HR application. The deployment addressed enterprise human resources functions for the 5,920-employee transportation carrier headquartered in the Philippines, positioning Oracle E-Business Suite HRMS as the system of record for personnel data and HR processing.
Oracle E-Business Suite HRMS was configured to deliver core HR capabilities consistent with the Core HR category, including employee records and position management, payroll-oriented data structures, workforce administration, absence and leave tracking, and HR self-service for employees and managers. Configuration work prioritized canonical HR data models, organizational hierarchies, and role-based security to support standard HR workflows and automated batch processing typical of an enterprise HRMS.
Ongoing operational governance was staffed through in-house application support, including a Systems Analyst III working on Oracle E-Business Suite HRMS from December 2015 onward, supporting configuration updates, incident resolution, and change control. Rollout and governance emphasized controlled configuration management, defined HR process ownership across corporate HR and regional HR teams, and formalized user access and approval workflows to sustain the Core HR implementation.
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Payroll | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2023 | 2025 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Altea Departure Control - Customer Management | Airport Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Philippine Airlines deployed Amadeus Altea Departure Control - Customer Management as part of its Customer Relationship Management stack. The deployment focused on centralizing passenger-facing customer management for VIP handling, social media recovery, and Business Class engagement workflows within the carrier's Customer Experience function.
The Amadeus Altea Departure Control - Customer Management implementation emphasized customer profile handling, case management for recovery scenarios, and orchestration of proactive passenger communications. Configuration work linked departure control passenger status to CRM-oriented workflows used to manage VIP enquiries, endorsements, and service recovery actions handled by contact center and social media teams.
Integrations were implemented with Amadeus Altea Reservation Desktop and with the CRIS-CASA Accelya Customer Relationship Management Solution, while direct email marketing tools were used for relationship marketing. The Business Class Engagement project documented use of Sendinblue followed by a migration to C3, and automated messaging leveraged data feeds from the PAL Data Warehouse with Microsoft Power BI used for visualization and monitoring.
Operational scope covered the Customer Experience organization including the Business Class Engagement Team, social media recovery officers, and BPO partners, with cross-functional governance involving IT, Marketing, and Legal. The rollout included a rapid Business Class Engagement launch completed in three months and a subsequent three-month migration from Sendinblue to C3 that resulted in automated preflight and postflight emails and was cited as contributing to the airline's digital acceleration.
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Flight Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics, Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Operating System (OS) | PaaS |
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2005 | 2005 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Philippine Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Philippine Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Philippine Airlines IT executives and key decision makers. This section highlights Philippine Airlines's latest recorded technology evaluations, including CAE Pelesys for Learning and Development on 2024-12-18, Lufthansa Systems Lido/Flight for Flight Management on 2024-10-17, and Acumatica Cloud ERP for ERP Financial on 2024-08-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Philippine Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Philippine Airlines Technographics
Philippine Airlines is a Transportation organization based in Philippines,
with around 5920 employees and annual revenues of $2.50 billion.
Philippine Airlines operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Amadeus Altea Departure Control - Customer Management,
covering areas like ERP Financial, Core HR and Airport Management.
Philippine Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Amadeus IT Group.
Philippine Airlines recently adopted applications including
Lufthansa Systems Lido/Flight in 2025, SAP S/4 HANA in 2024 and IBS Software iFly RES PSS in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Philippine Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Philippine Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Philippine Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.