Philips United States
3000 Minuteman Road, MS 4104,
Andover, 1810, MA,
United States
Andover, 1810, MA,
United States
1 978-659-3000
Healthcare
Philips United States Technographics
Philips United States Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Philips United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16639 Philips United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Philips United States has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2013, Phenom Talent CRM for Candidate Relationship Management in 2017, LogMeIn BoldChat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Philips United States is running and its propensity to invest more and deepen its relationship with SAP , Phenom , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Philips United States revenues, which have grown to $7.87 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Philips United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Philips United States Tech Stack and Enterprise Applications
Philips United States ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Philips United States implemented SAP ERP ECC 6.0 as its ERP Financial platform. An IT project manager was tasked with driving industrial SAP ERP deployments within the company, coordinating configuration and delivery for finance-facing processes.
The deployment concentrated on core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, asset accounting, and financial controlling modules. SAP ERP ECC 6.0 was configured to support period close and statutory reporting workflows, and account master data governance. The architecture followed a centralized application server and database tier model typical of SAP ECC deployments, with staged transport and change control practices to protect production.
Operational scope emphasized the finance organization and industrial accounting teams across Philips United States, with implementation workstreams aligned to month end close, intercompany accounting, and fixed asset lifecycle processes. Governance was driven by a central IT project management office that enforced testing cycles, configuration reviews, and finance process signoff before production cutover. The implementation record explicitly identifies SAP ERP ECC 6.0 and the Apps Category ERP Financial as the core system for corporate finance operations.
|
|
|
|
|
Expense Management | ERP |
|
2007 | 2007 |
|
Philips United States HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Avature CRM | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2017 | 2017 |
In 2017, Philips United States deployed Phenom Talent CRM to standardize candidate engagement and recruitment marketing. Phenom Talent CRM was implemented as the organization's Candidate Relationship Management platform and is surfaced on the Philips careers site via Phenom People to support candidate-facing experiences.
The implementation included core Candidate Relationship Management capabilities such as a centralized candidate database, talent pipelines, segmentation and profile enrichment, campaign and nurture automation, and career site integration. Configuration focused on recruitment marketing workflows, automated candidate outreach and event or campaign orchestration consistent with CRM-driven talent acquisition practices.
Deployment replaced Avature CRM and was integrated with Philips careers site delivery and existing applicant tracking workflows to create a single CRM layer for sourcing and nurturing. Operational scope was centered on Talent Acquisition and recruiting teams in the United States, with the platform used to manage candidate flows from attraction through screening touch points.
Governance emphasized centralized CRM ownership within recruitment operations, standardized segmentation and campaign governance, and careers site instrumentation through Phenom People. The narrative centers on Philips United States, Phenom Talent CRM, Candidate Relationship Management and the alignment of the application to recruiting and talent acquisition functions.
|
|
|
|
|
Core HR | HCM |
|
2016 | 2016 |
|
|
|
|
|
Core HR | HCM |
|
2022 | 2022 |
|
|
|
|
|
Payroll | HCM |
|
2012 | 2012 |
|
|
|
|
|
Payroll | HCM |
|
2011 | 2011 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2020 | 2020 |
|
|
|
|
|
Time and Attendance | HCM |
|
2018 | 2018 |
|
|
|
|
|
Time Clock (Hardware) | HCM |
|
2018 | 2018 |
|
|
|
|
|
Workforce Management | HCM |
|
2012 | 2012 |
|
|
|
|
|
Workforce Management | HCM |
|
2020 | 2020 |
|
Philips United States AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Philips United States deployed LogMeIn BoldChat on its public website. The deployment uses LogMeIn BoldChat, a Chatbots and Conversational AI application, to provide web-based conversational support and customer engagement across Philips United States digital properties. The implementation is positioned to support healthcare product and service inquiries on the USA Philips site.
Implementation architecture centers on a web-embedded chat widget for front-end customer interaction paired with an agent console for support staff. Functional capabilities implemented reflect typical Chatbots and Conversational AI workflows, including real-time live chat, proactive chat invitations, canned responses and guided routing to move sessions to human agents, transcript capture and conversational analytics. Operational scope covers customer support and web engagement workflows within the United States, with governance oriented around chat routing, escalation procedures and ongoing maintenance of conversational content.
|
Philips United States Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2017 | 2019 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2017 | 2019 |
|
Philips United States Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2021 | 2021 |
|
Philips United States eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2016 | 2016 |
|
Philips United States CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2014 | 2014 |
|
Philips United States IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Cloud Storage | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
SD-WAN | IaaS |
|
2017 | 2017 |
|
Philips United States CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Philips United States
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director, Business and Customer Intelligence/Analytics & Technology Solutions | Director | Customer Service | |
|
|
|
Director of Business Intelligence | Director | IT | |
|
|
|
Director - Optimization and Business Intelligence | Director | IT | |
|
|
|
VP and Business Leader for CT and AMI | VP | Operations | |
|
|
|
Vice President, U.S Retail Sales | VP | Sales | |
|
|
|
SVP National Sales | VP | Sales | |
|
|
|
VP Sales Business Development | VP | Sales | |
|
|
|
VP North America Sales Operations & Analytics | VP | Sales | |
|
|
|
CEO | CXO | Finance | |
|
|
|
Vice President Sales & Market Leader, Ultrasound North America, Philips Healthcare | VP | Sales | |
|
|
|
Chief Human Resources Officer | CXO | HR | |
|
|
|
VP Human Resources | VP | HR | |
|
|
|
Senior Director, Revenue and Project Management | Director | Sales | |
|
|
|
Head of Finance/CFO North America | Director | Finance | |
|
|
|
SVP, Head of Operations, North America | VP | Operations | |
|
|
|
Head Of Information Technology and Business Intelligence | Director | IT | |
|
|
|
Director Human Resources | Director | HR | |
|
|
|
Payroll Manager | Manager | Finance | |
|
|
|
SVP and Head of Human Resources | VP | HR | |
|
|
|
Director, Talent Acquisition | Director | HR | |
|
|
|
Director Talent Acquisition | Director | HR | |
|
|
|
Director, Talent Development | Director | HR | |
|
|
|
Head Of Human Resources | Director | HR | |
|
|
|
Head of HR, Connected Care Business Cluster | Director | HR | |
|
|
|
Director HR | Director | HR | |
|
|
|
Senior Director, Human Resources Business Partner | Director | HR | |
|
|
|
Katie McNamara | CXO | Finance | |
|
Apps Being Evaluated by Philips United States Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Philips United States IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Philips United States digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Philips United States Technographics
Philips United States is a Healthcare organization based in United States,
with around 16639 employees and annual revenues of $7.87 billion.
Philips United States operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Phenom Talent CRM and LogMeIn BoldChat,
covering areas like ERP Financial, Candidate Relationship Management and Chatbots and Conversational AI.
Philips United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Phenom and GoTo (formerly LogMeIn).
Philips United States recently adopted applications including
Excelforce HR in 2022, Coveo Relevance Cloud in 2021 and Microsoft Azure CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Philips United States’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Philips United States’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Philips United States technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.