Piramal Capital & Housing Finance
601, 6th Floor, , Amiti Building, Agastya Corporate Park, Kamani Junction, Opp. Fire Station, LBS Marg, Kurla (W),
Mumbai, 400070,
India
Mumbai, 400070,
India
91 18002666444
Banking and Financial Services
Piramal Capital & Housing Finance Technographics
Piramal Capital & Housing Finance Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Piramal Capital & Housing Finance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4819 Piramal Capital & Housing Finance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Piramal Capital & Housing Finance has purchased the following applications: Disprz GenAI for Learning and Development, Skills Intelligence in 2025, Credility goCollect for Debt Collection and Recovery in 2019, Exotel AI Chat for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Piramal Capital & Housing Finance is running and its propensity to invest more and deepen its relationship with Disprz , Credility , Exotel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Piramal Capital & Housing Finance revenues, which have grown to $665.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Piramal Capital & Housing Finance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Piramal Capital & Housing Finance Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Disprz | Legacy | Disprz GenAI | Learning and Development, Skills Intelligence | HCM | n/a | 2025 | 2025 |
In 2025, Piramal Capital & Housing Finance implemented Disprz GenAI to modernize frontline learning and onboarding across India. The deployment addressed Learning and Development,Skills Intelligence objectives within HR and L&D, with a focus on frontline productivity and structured upskilling.
The Disprz GenAI implementation configured mobile first, role based learning pathways and gamified skill wallets, and included AI powered search and personalization capabilities as core modules. The solution emphasized onboarding orchestration and continuous skill assessment to support role readiness and competency tracking.
Architecturally the deployment integrated with Darwinbox HRMS to synchronize role and user profiles and to trigger learning assignments for new hires and transfers, enabling mobile delivery to frontline staff across India. Operational coverage was nationwide India frontline operations, and the business functions impacted were HR, L&D, and frontline operations.
Governance and rollout followed HR led L&D ownership with phased onboarding and usage drives to accelerate adoption. The case study reports a 60% rise in adoption and 50% faster onboarding following the Disprz GenAI rollout.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Credility | Legacy | Credility goCollect | Debt Collection and Recovery | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Piramal Capital & Housing Finance launched Credility goCollect to bolster loan recovery and NPA management. The deployment targeted Debt Collection and Recovery use cases and is referenced by Credility as having been used to support collections activity during the COVID-19 moratorium period in India.
Implementation centered on Credility goCollect modules aligned with standard Debt Collection and Recovery functionality, including an on-field collection mobile application, digital reminders and automated reconciliation workflows inferred from the vendor product feature set. Configuration emphasized agent-facing mobile workflows for promise to pay follow-ups and centralized reconciliation of receipts, with orchestration capabilities for scheduled reminders and collector assignment.
Operational scope covered collections teams responsible for retail loan recovery and NPA management, introducing process changes to prioritize PTP follow-ups and electronic reminder channels. Credility reports increases in PTP follow-ups and overall collection performance for its clients, a result cited in vendor testimonials referencing the Piramal engagement.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exotel | Legacy | Exotel AI Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Piramal Capital & Housing Finance implemented Exotel AI Chat to deploy Conversational AI across its customer engagement channels in India. The Exotel AI Chat implementation is categorized as Chatbots and Conversational AI and was focused on automating routine support and outbound outreach workflows for the finance business.
The deployment included Exotel conversational capabilities explicitly identified as chatbots and voicebots together with the AI Chat Conversational AI module, enabling automated conversational flows and scripted responses. Configuration emphasized orchestration between automated AI interactions and live agent escalation through contact center integration to ensure continuity across voice and messaging channels.
Operational coverage targeted customer support and outreach functions across Piramal Finance customer engagement channels in India, with the contact center acting as the primary operational node for handoffs and escalation. Governance centered on integrating AI chat handling into existing support workflows and routing rules, preserving agent intervention points for complex cases.
Exotel’s published case study credits the Exotel AI Chat Conversational AI deployment with a approximately 22% increase in customer engagement, reflecting measurable engagement lift reported after the rollout.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
|
2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Piramal Capital & Housing Finance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Piramal Capital & Housing Finance Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Piramal Capital & Housing Finance Technographics
Piramal Capital & Housing Finance is a Banking and Financial Services organization based in India,
with around 4819 employees and annual revenues of $665.0 million.
Piramal Capital & Housing Finance operates a diverse technology stack with applications such as
Disprz GenAI, Credility goCollect and Exotel AI Chat,
covering areas like Learning and Development, Skills Intelligence, Debt Collection and Recovery and Chatbots and Conversational AI.
Piramal Capital & Housing Finance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Disprz, Credility and Exotel.
Piramal Capital & Housing Finance recently adopted applications including
Disprz GenAI in 2025, Exotel AI Chat in 2024 and Snowflake Data Warehouse in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Piramal Capital & Housing Finance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Piramal Capital & Housing Finance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Piramal Capital & Housing Finance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.