Pitney Bowes
3001 Summer St.,
Stamford, 6926, CT,
United States
Stamford, 6926, CT,
United States
1 203-356-5000
Professional Services
Pitney Bowes Technographics
Pitney Bowes Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pitney Bowes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7200 Pitney Bowes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pitney Bowes has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2018, Workday Absence Management for Absence and Leave Management in 2021, Siebel Field Service for Field Service Management in 2003 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pitney Bowes is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pitney Bowes revenues, which have grown to $1.87 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pitney Bowes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pitney Bowes Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Pitney Bowes deployed SAP ERP ECC 6.0 as its ERP Financial platform. The SAP ERP ECC 6.0 implementation was supported by an infrastructure modernization program that began in December 2018 and ran into mid 2019 to prepare hosting and partitioning for SAP application tiers across two data center sites.
The technical implementation centered on AIX server consolidation and logical partition engineering to host SAP application servers and database tiers. Engineering work included replacing five P770 frames with four P950 systems, creating new LPARs for web presence such as www.pb.com, and migrating 350 LPARs to the new P950 environment using Live Partition Mobility. Core system configuration tasks documented in the engagement included provisioning Virtual I O Servers, configuring Hardware Management Consoles, standardizing frame firmware and microcode levels, and establishing Shared Ethernet Adapter failover configurations.
Network and storage integration activities were executed to support SAP ERP ECC 6.0 production workloads, including physically connecting networks and SAN fabrics across both data centers, identifying existing VLANs and designing VIOS servers to preserve network segmentation, and configuring SEAs and SAN pathways to enable LPM. Backup topology and operational continuity work were coordinated with the backup team to implement Avamar based backup processes, and shell scripting was used to automate routine system maintenance and migration tasks.
Governance and rollout procedures emphasized coordinated change control between the SAP application team and infrastructure engineers, staged LPAR migrations, and firmware and storage orchestration to minimize service disruption during cutover windows. Operational responsibilities included maintaining and extending existing shell scripts, scripting bespoke backup integrations, and executing detailed LPAR build and migration runbooks to support ongoing ERP Financial operations.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2013 | 2018 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2020 | 2021 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2000 | 2000 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2021 | 2021 |
In 2021, Pitney Bowes implemented Workday Absence Management. The Workday Absence Management deployment served as the companys Absence and Leave Management solution to support HR leave administration, timekeeping reconciliation, and absence reporting for North America hourly employees and contingent workers.
Configuration work focused on standard absence management capabilities including leave request workflows, eligibility and approval routing, absence tracking, and integration touchpoints for timekeeping reconciliation. Technical activities documented in the program included defining and configuring business rules, unit testing and end to end testing, and producing user application guides and procedural documentation to support ongoing operations.
The implementation was delivered through the HRIS team working with subject matter experts, developers, system administrators and instructional designers, and included explicit integration planning with UKG Kronos Dimensions timekeeping and with external temp agency systems. Operational scope and governance extended across HR, payroll and workforce management functions, and the program included processes for providing audit evidence for operational, security and SOX audits.
|
|
|
|
|
Benefits Administration | HCM |
|
2021 | 2021 |
|
|
|
|
|
Candidate Relationship Management | HCM |
|
2017 | 2017 |
|
|
|
|
|
Compensation Management | HCM |
|
2021 | 2021 |
|
|
|
|
|
Core HR | HCM |
|
2011 | 2018 |
|
|
|
|
|
Core HR | HCM |
|
2020 | 2021 |
|
|
|
|
|
Learning and Development | HCM |
|
2006 | 2006 |
|
|
|
|
|
Learning and Development | HCM |
|
2021 | 2021 |
|
|
|
|
|
Onboarding | HCM |
|
2021 | 2021 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2021 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2021 | 2021 |
|
|
|
|
|
Recruiting | HCM |
|
2017 | 2017 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2013 | 2013 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2020 | 2021 |
|
|
|
|
|
Skills Intelligence | HCM |
|
2018 | 2019 |
|
|
|
|
|
Talent Management | HCM |
|
2021 | 2021 |
|
|
|
|
|
Time and Attendance | HCM |
|
2021 | 2021 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2019 | 2019 |
|
|
|
|
|
Workforce Management | HCM |
|
2018 | 2018 |
|
|
|
|
|
Workforce Planning | HCM |
|
2017 | 2017 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Siebel Field Service | Field Service Management | ERP Services and Operations | n/a | 2003 | 2004 |
In 2003 Pitney Bowes implemented Siebel Field Service to support Field Service Management across its field organization in the U.S., Europe and Canada, mobilizing a large technician workforce. The deployment positioned Siebel Field Service as the core application for routing and field CRM extension, with the implementation explicitly focused on parts and inventory control, service response workflows and equipment uptime management.
The Siebel Field Service implementation included field-oriented modules typical of Field Service Management systems, including work order management, scheduling and dispatch, parts and inventory control, and mobile workforce automation to support on-site service delivery. Configuration emphasized mobile transaction capture and offline data synchronization to enable technicians to access and update service and parts records while in the field.
Siebel Field Service was integrated with mobile vendors RPA Wireless and Antenna A3 to extend CRM capabilities into handheld devices and vehicle-mounted terminals, creating a connected architecture between centralized Siebel servers and distributed mobile clients. Operational coverage included field operations, parts logistics and service delivery teams across the three regions, with module usage and integration details documented in vendor and partner case material.
Governance and rollout centered on standardizing field service workflows and embedding mobile-enabled processes for technicians, with staged field rollouts aligned to regional operations. The implementation was intended to drive productivity and service quality improvements by centralizing service data in Siebel Field Service and delivering mobile access for field personnel.
|
|
|
|
|
Lease Management | ERP Services and Operations |
|
2016 | 2016 |
|
|
|
|
|
Lease Management | ERP Services and Operations |
|
2018 | 2018 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2016 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2018 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2020 | 2020 |
|
|
|
|
|
Process Mining | Analytics and BI |
|
2019 | 2019 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Enterprise Content Management | Content Management |
|
2018 | 2018 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2023 | 2023 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2019 | 2019 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2024 | 2024 |
|
|
|
|
|
Customer Experience | CRM |
|
2011 | 2011 |
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, Sales Engagement | CRM |
|
2017 | 2017 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2017 | 2017 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2023 | 2023 |
|
|
|
|
|
Treasury Management | TRM |
|
2015 | 2015 |
|
|
|
|
|
Treasury Management | TRM |
|
2013 | 2013 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Open-Source Database | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Operating System (OS) | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Database Management | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Servers, Storage and Networking | IaaS |
|
2016 | 2016 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2022 | 2022 |
|
Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Professional Services | Professional Services |
|
2012 | 2012 |
|
|
|
|
|
Professional Services | Professional Services |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Pitney Bowes
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pitney Bowes Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pitney Bowes IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pitney Bowes digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Pitney Bowes Technographics
Pitney Bowes is a Professional Services organization based in United States,
with around 7200 employees and annual revenues of $1.87 billion.
Pitney Bowes operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Workday Absence Management and Siebel Field Service,
covering areas like ERP Financial, Absence and Leave Management and Field Service Management.
Pitney Bowes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Oracle.
Pitney Bowes recently adopted applications including
6sense Account Engagement Platform in 2024, eTailInsights eCommerce Platform in 2023 and Capital One Slingshot in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pitney Bowes’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pitney Bowes’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pitney Bowes technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.