List of Siebel Field Service Customers
Oracle
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Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$57.4B
Since 2010, our global team of researchers has been studying Siebel Field Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Siebel Field Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Siebel Field Service for Field Service Management include: Swisscom, a Switzerland based Communications organisation with 19887 employees and revenues of $13.74 billion, Los Angeles Department of Water and Power, a United States based Utilities organisation with 11000 employees and revenues of $5.73 billion, Pitney Bowes, a United States based Professional Services organisation with 7200 employees and revenues of $2.03 billion, MedicAlert Foundation, a United States based Life Sciences organisation with 130 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Siebel Field Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Siebel Field Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Los Angeles Department of Water and Power | Utilities | 11000 | $5.7B | United States | Oracle | Siebel Field Service | Field Service Management | 2003 | Accenture | In 2003 Los Angeles Department of Water and Power implemented Siebel Field Service as part of a broader Siebel CRM deployment to create an integrated CRM platform, with the explicit objective of improving customer programs, customer care and operational efficiencies for its large water and power customer base. The deployment is categorized under Field Service Management and was scoped to support utility field operations alongside centralized customer care functions. The Siebel Field Service implementation focused on Field Service Management capabilities typical for utility operations, including service-order management, dispatch and scheduling, and field workforce coordination to support dispatch and field activities. Siebel CRM provided the transactional CRM backbone while Siebel Field Service provided service-order lifecycle and workforce orchestration functionality to align customer-facing programs with field execution. Integration architecture centered on SeeBeyond as the integration engine to create an integrated CRM platform, with Accenture acting as the system integrator. SeeBeyond was used to connect Siebel CRM and Siebel Field Service to enterprise systems and data sources, enabling synchronization of service orders and customer records across back-office and field systems. Operational scope covered customer programs, customer care desks and utility field operations across water and power service domains, with Accenture leading implementation and integration governance. Rollout governance emphasized coordinated process changes to service-order workflows and dispatch procedures to align field execution with customer care processes, reflecting an enterprise approach to CRM and Field Service Management. | |
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MedicAlert Foundation | Life Sciences | 130 | $60M | United States | Oracle | Siebel Field Service | Field Service Management | 2020 | n/a | In 2020, MedicAlert Foundation implemented Siebel Field Service to provide a Field Service Management capability aligned with membership fulfillment and customer service processes. The initiative followed a rebuild of the public site on a Drupal CMS and a customized Drupal e-commerce platform, after the prior e-commerce implementation could not deliver the flexible pricing required by MedicAlert’s complex membership structure and was choking sales. Siebel Field Service was configured to support core field service workflows typical of Field Service Management deployments, including service scheduling, dispatch orchestration, and work order lifecycle management, with role-based access for service agents and case-linked service records. Configuration emphasized linking service orders to membership tiers and automating order routing and fulfillment rules so that field service execution reflected membership-specific pricing and entitlement logic. A detailed integration architecture was executed, with dozens of integration points connecting Siebel Field Service to the rebuilt Drupal CMS and the customized e-commerce platform, a custom sign-on and registration module, the existing Siebel ERP, and the organization CRM. These integrations synchronized customer identity, membership levels, order data, and service status across e-commerce, CRM, ERP and field service domains to enable coordinated fulfillment, scheduling, and customer communications. Governance and rollout prioritized cross-functional process alignment between e-commerce, customer service, and operations, with staged validation of registration flows, authentication, and integration mappings before widening service orchestration. Operational scope covered membership management, order-to-service lifecycle, and customer service workflows across the organization. | |
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Pitney Bowes | Professional Services | 7200 | $2.0B | United States | Oracle | Siebel Field Service | Field Service Management | 2003 | n/a | In 2003 Pitney Bowes implemented Siebel Field Service to support Field Service Management across its field organization in the U.S., Europe and Canada, mobilizing a large technician workforce. The deployment positioned Siebel Field Service as the core application for routing and field CRM extension, with the implementation explicitly focused on parts and inventory control, service response workflows and equipment uptime management. The Siebel Field Service implementation included field-oriented modules typical of Field Service Management systems, including work order management, scheduling and dispatch, parts and inventory control, and mobile workforce automation to support on-site service delivery. Configuration emphasized mobile transaction capture and offline data synchronization to enable technicians to access and update service and parts records while in the field. Siebel Field Service was integrated with mobile vendors RPA Wireless and Antenna A3 to extend CRM capabilities into handheld devices and vehicle-mounted terminals, creating a connected architecture between centralized Siebel servers and distributed mobile clients. Operational coverage included field operations, parts logistics and service delivery teams across the three regions, with module usage and integration details documented in vendor and partner case material. Governance and rollout centered on standardizing field service workflows and embedding mobile-enabled processes for technicians, with staged field rollouts aligned to regional operations. The implementation was intended to drive productivity and service quality improvements by centralizing service data in Siebel Field Service and delivering mobile access for field personnel. | |
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Communications | 19887 | $13.7B | Switzerland | Oracle | Siebel Field Service | Field Service Management | 2024 | Accenture |
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Buyer Intent: Companies Evaluating Siebel Field Service
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Siebel Field Service. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Siebel Field Service for Field Service Management include:
- Primastyl Chranena Dilna, a Czech Republic based Manufacturing organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Siebel Field Service Coverage
Siebel Field Service is a Field Service Management solution from Oracle.
Companies worldwide use Siebel Field Service, from small firms to large enterprises across 21+ industries.
Organizations such as Swisscom, Los Angeles Department of Water and Power, Pitney Bowes and MedicAlert Foundation are recorded users of
Siebel Field Service for Field Service Management.
Companies using Siebel Field Service are most concentrated in Communications, Utilities and Professional Services, with adoption spanning over 21 industries.
Companies using Siebel Field Service are most concentrated in Switzerland and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Siebel Field Service across Americas, EMEA, and APAC.
Companies using Siebel Field Service range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 50%.
Customers of Siebel Field Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Siebel Field Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.