Greenville, 27834, NC,
United States
Pitt County Government Technographics
Pitt County Government Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pitt County Government and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Pitt County Government employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pitt County Government has purchased the following applications: Ometrics Ochatbot for Chatbots and Conversational AI in 2022, CivicEngage for Citizen Engagement in 2016, Microsoft Azure Monitor for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pitt County Government is running and its propensity to invest more and deepen its relationship with Ometrics , CivicPlus , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pitt County Government revenues, which have grown to $213.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pitt County Government intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pitt County Government Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ometrics | Legacy | Ometrics Ochatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Pitt County Government implemented Ometrics Ochatbot on its public website. Ometrics Ochatbot is deployed as a citizen-facing conversational interface in the Chatbots and Conversational AI category to handle routine inquiries, surface guidance for county services, and automate frequently asked questions. The deployment targets public web portals and service pages, providing synchronous conversational sessions and guided navigation for visitors.
Implementation configuration centers on conversational flow design, natural language understanding and intent classification, knowledge base mapping, and escalation pathways to human staff, reflecting standard Chatbots and Conversational AI capabilities. Content management and operational ownership are organized around departmental subject matter experts who curate responses and maintain the bot knowledge base. Analytics and conversational logs are retained to support ongoing tuning and governance of the Ometrics Ochatbot instance.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2016 | 2016 |
In 2016, Pitt County Government implemented CivicEngage on its public website. CivicEngage is deployed as a Citizen Engagement application to support public information delivery, news and events publishing, and resident-facing online services. The implementation is web-hosted on the county domain and is configured to centralize content management and subscription notifications across county departments and service areas.
CivicEngage provides functionality aligned with the Citizen Engagement category, including website content management, event calendaring, news publishing, and citizen service request workflows, with role-based editorial controls and centralized publishing governance. Integration details are limited to the county website presence, and operational governance is oriented around departmental content owners and web administrators administering publishing workflows and subscription lists. Pitt County Government CivicEngage Citizen Engagement now serves as the primary public engagement layer for online communications and resident interactions.
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Citizen Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2019 | 2019 |
In 2019, Pitt County Government implemented Microsoft Azure Monitor for Application Performance Management to instrument and observe its public website. The deployment places Microsoft Azure Monitor as the primary Application Performance Management tool for web operations and IT monitoring of county-facing services.
Configuration emphasizes collection of telemetry and performance metrics, centralized log aggregation, alert rule definitions, and dashboarding for operational visibility. Microsoft Azure Monitor is configured to surface application performance indicators and system health metrics consistent with Application Performance Management best practices, supporting root cause analysis and incident triage workflows.
The implementation integrates directly with the county website for availability and performance telemetry, and it is operated by the county IT organization to support web operations and incident response. Operational coverage is focused on the public web property, with monitoring outputs routed to centralized dashboards and alerting channels used by IT staff.
Governance includes structured alerting thresholds and escalation procedures, along with runbook-driven incident handling to align monitoring signals with operational processes. Pitt County Government Microsoft Azure Monitor Application Performance Management supports ongoing observability and operational control for county web services.
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Geographic Information System | PLM and Engineering |
|
2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Pitt County Government
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pitt County Government Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||