Elkridge, 21075, MD,
United States
ICAT Logistics Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ICAT Logistics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 ICAT Logistics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICAT Logistics has purchased the following applications: Roanoke KnowledgePort for Learning and Development in 2013, Roanoke CoverageDock for Insurance Policy Administration in 2015, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICAT Logistics is running and its propensity to invest more and deepen its relationship with Roanoke Insurance Group , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICAT Logistics revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICAT Logistics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Roanoke Insurance Group | Legacy | Roanoke KnowledgePort | Learning and Development | HCM | n/a | 2013 | 2013 |
In 2013, ICAT Logistics implemented Roanoke KnowledgePort as its Learning and Development platform. Roanoke lists ICAT Logistics among client references and the deployment is inferred to support staff training and industry compliance across the United States, leveraging Roanoke content on risk management, bonds, and transportation best practices.
Roanoke KnowledgePort usage is inferred to center on role based course catalogs, mandated compliance training, certification and recertification tracking, and a curated content library focused on risk management and bonding. Configuration signals include manager driven enrollment workflows and automated notifications for certification expirations to maintain compliance within HR and training processes.
Operational ownership is described as sitting with HR and training functions, delivering centralized administration of employee learning, course assignment, and completion reporting across ICAT Logistics U.S. operations. The platform supports compliance training tied to regulated activities and operational roles, aligning Roanoke KnowledgePort content to business function needs.
Governance and workflow changes are inferred to emphasize audit ready training records and periodic recertification workflows, with HR responsible for access control and completion validation through Roanoke KnowledgePort. Roanoke advertises KnowledgePort as a complimentary learning platform for its clients, which contextualizes the ICAT Logistics relationship and platform provision.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Roanoke Insurance Group | Legacy | Roanoke CoverageDock | Insurance Policy Administration | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, ICAT Logistics implemented Roanoke CoverageDock, adopting Roanoke CoverageDock as its Insurance Policy Administration solution to manage cargo insurance, claims and policy servicing across its U.S. operations. The deployment is documented in vendor testimonial materials that describe ICAT as a multi-year Roanoke client using Roanoke for cargo insurance and claims servicing, and the 2015 year placement aligns with an estimated implementation date within a relationship described as over 10 years.
The implementation centered on core Insurance Policy Administration capabilities, with configuration inferred to include policy lifecycle management for cargo coverage, policy servicing and endorsements, and integrated claims handling workflows covering intake and adjudication. CoverageDock was used to centralize policy documents, premium handling and routine servicing tasks, reflecting standard policy administration and claims management functional flows common to the application category.
Operationally the system supported insurance and claims servicing functions across ICAT Logistics U.S. operations, consolidating cargo policy servicing and claims processes under the Roanoke CoverageDock application. Vendor testimonial and product materials indicate multi-year active use for cargo insurance and claims, signaling sustained operational adoption across the carrier and logistics insurance function.
Governance and rollout specifics are not enumerated in public testimonial materials, however the implementation is framed as an ongoing multi-year relationship with Roanoke Insurance Group, with Roanoke CoverageDock serving as the central Insurance Policy Administration platform for ICAT Logistics.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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