POL Heteren
Poort van Midden Gelderland red 15,
Heteren, 6666 LS,
Netherlands
Heteren, 6666 LS,
Netherlands
31 26 479 0111
Distribution
POL Heteren Technographics
POL Heteren Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by POL Heteren and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 POL Heteren employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that POL Heteren has purchased the following applications: Exact Globe for ERP Financial in 2017, Tawk.to for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems POL Heteren is running and its propensity to invest more and deepen its relationship with Exact Software , Tawk.to , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing POL Heteren revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for POL Heteren intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
POL Heteren Tech Stack and Enterprise Applications
POL Heteren ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Globe | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, POL Heteren implemented Exact Globe as its ERP Financial application as part of a companywide digitization effort supported by Axians. The deployment targeted end to end processes from sales and customer quotation through logistics, production and the business office, aligning ERP Financial controls with operational workflows for a distributor serving municipalities and contractors.
The implementation combined Exact Globe with Exact Synergy and Exact Warehouse Management System E-WMS to cover financials, document workflows and warehouse operations. Exact Globe provided the central financial ledger and transactional backbone, Exact Synergy was configured to manage document centric workflows and returns processing, and E-WMS was configured for counting, inventory movements, production receipts, picking and packaging to deliver real time stock visibility.
Integrations were explicit and operational, Scan Sys was integrated to read from Exact Globe for automated invoice recognition and digital archiving, and E-WMS was integrated with Exact Synergy and Exact Globe to synchronize stock and order status. The solution supported specialized customer and municipal requirements, including linking invoices and performance vouchers to orders and using automated order and shipping confirmations to improve customer communication.
Governance and process redesign focused on decomposing the end to end business process into defined sub processes and embedding follow up actions in Exact Synergy workflows, for example automated alerts five working days before delivery for heavy municipal portal items. The recorded outcomes from this implementation include a reduction in administrative finance staffing from 8 to 4 FTEs, an increase in turnover of 40 percent over five years, a modest increase of 3 FTEs in production, and improved delivery reliability and service levels enabled by Exact Globe and its integrated warehouse and document workflows.
|
POL Heteren AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, POL Heteren deployed Tawk.to on its public website to add a live customer engagement layer. The implementation aligns with the Chatbots and Conversational AI category and places Tawk.to as the primary web chat interface for site visitors.
The deployment centers on the Tawk.to web chat widget and agent console, configured to handle real time visitor chats, canned responses, and offline message capture. Configuration work focused on widget placement, chat greeting rules, and agent availability settings to support incoming inquiries from buyers and service requesters.
Operational coverage is limited to the company website, with use concentrated by customer service and sales facing staff who monitor the Tawk.to dashboard and respond to sessions. There are no named backend system integrations documented, the implementation is web embedding first and the tool is used as a direct customer channel rather than an integrated enterprise routing platform.
Governance is implemented at the team level, with chat ownership and transcript retention managed by the customer service function to support follow up and case handling. Tawk.to is instrumented as POL Heteren Tawk.to Chatbots and Conversational AI for front line conversational handling and visitor engagement on the corporate site.
|
POL Heteren Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, POL Heteren implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is used on the POL Heteren website and is provisioned to support a 50 employee distribution company based in the Netherlands, providing a cloud-first foundation for productivity and content delivery.
As a Collaboration deployment, Microsoft 365 aligns with category-standard capabilities such as cloud email, document libraries, team messaging, and web content integration, consistent with Exchange Online, SharePoint Online, and Microsoft Teams functionality. Operational scope centers on internal business functions including operations, sales, and customer communications, with typical governance focused on tenant administration, user provisioning, and access control to manage collaboration and publicly surfaced content.
|
POL Heteren Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Document Management | Content Management |
|
2017 | 2017 |
|
POL Heteren SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Warehouse Management | SCM |
|
2017 | 2017 |
|
POL Heteren CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
POL Heteren ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
|
POL Heteren PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
POL Heteren IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at POL Heteren
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by POL Heteren Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from POL Heteren IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the POL Heteren digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD POL Heteren Technographics
POL Heteren is a Distribution organization based in Netherlands,
with around 50 employees and annual revenues of $5.0 million.
POL Heteren operates a diverse technology stack with applications such as
Exact Globe, Tawk.to and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
POL Heteren has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exact Software, Tawk.to and Microsoft.
POL Heteren recently adopted applications including
Tawk.to in 2022, Adobe Commerce (ex Magento) in 2022 and Emerald Elastic Suite in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of POL Heteren’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates POL Heteren’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete POL Heteren technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.